Overview
The Analyst, Trade Credit Services is responsible for processes associated with managing and servicing commercial credit customers associated with the Pro Trade Credit program. This includes managing and establishing credit lines, providing receivables management and customer service, and supporting payments and disputes resolution activities. The role requires the ability to analyze and solve problems related to information about customers, sales, and organizational needs to ensure accurate service levels and achievement of the organization’s financial goals. Responsibilities
Collections and Disputes Management – Develop and maintain accurate collection status records for all accounts. Recommend when accounts should be placed with outside agencies or attorneys for collection. Resolve customer discrepancies and disputes and collect delinquent accounts. Propose plans of action to resolve collection accounts and ensure timely and accurate processing of payments. Customer Service – Directly communicate with customers and internal sales associates or leadership related to credit and collection matters, verbally and in writing. Drives Results – Meet outlined operational goals and objectives for the role as part of the overall team. Manage Credit – Perform judgmental underwriting for commercial customers' credit needs in a timely, secure, sound, and consistent manner. Manage receivables and mitigate potential losses through sound credit management strategies and execution. Direct Manager / Direct Reports
This Position typically reports to the Area Supervisor Trade Credit Services This Position has up to 0 Direct Reports Travel Requirements
Typically requires overnight travel less than 5% of the time. Physical Requirements
Most of the time is spent sitting in a comfortable position; frequent movement is possible. On rare occasions, there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Working knowledge of Microsoft Office Suite Excellent written and verbal communication skills Consumer & Commercial Credit underwriting experience strongly preferred, but not required Experience in Credit Risk Management or related field Strong analytical skills with experience transforming data into actionable information Exhibited ability to work independently General knowledge of retail business, financial services industry, economy, and business trends Manage and respond to requests for credit, processing applications using financial documents to analyze credit Ensures adherence to Credit policy, guidelines, and regulatory requirements Very strong communication skills, both verbal and written; sound decision-making skills Customer service and collections soft skills Able to strategically analyze business problems and opportunities; exhibited ability to work independently Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job. Minimum Years Of Work Experience
1 Preferred Years Of Work Experience
1 Minimum Leadership Experience
No previous leadership experience Preferred Leadership Experience
No previous leadership experience Certifications
None Competencies
Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict
#J-18808-Ljbffr
The Analyst, Trade Credit Services is responsible for processes associated with managing and servicing commercial credit customers associated with the Pro Trade Credit program. This includes managing and establishing credit lines, providing receivables management and customer service, and supporting payments and disputes resolution activities. The role requires the ability to analyze and solve problems related to information about customers, sales, and organizational needs to ensure accurate service levels and achievement of the organization’s financial goals. Responsibilities
Collections and Disputes Management – Develop and maintain accurate collection status records for all accounts. Recommend when accounts should be placed with outside agencies or attorneys for collection. Resolve customer discrepancies and disputes and collect delinquent accounts. Propose plans of action to resolve collection accounts and ensure timely and accurate processing of payments. Customer Service – Directly communicate with customers and internal sales associates or leadership related to credit and collection matters, verbally and in writing. Drives Results – Meet outlined operational goals and objectives for the role as part of the overall team. Manage Credit – Perform judgmental underwriting for commercial customers' credit needs in a timely, secure, sound, and consistent manner. Manage receivables and mitigate potential losses through sound credit management strategies and execution. Direct Manager / Direct Reports
This Position typically reports to the Area Supervisor Trade Credit Services This Position has up to 0 Direct Reports Travel Requirements
Typically requires overnight travel less than 5% of the time. Physical Requirements
Most of the time is spent sitting in a comfortable position; frequent movement is possible. On rare occasions, there may be a need to move or lift light articles. Working Conditions
Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable. Minimum Qualifications
Must be 18 years of age or older Must be legally permitted to work in the United States Preferred Qualifications
Working knowledge of Microsoft Office Suite Excellent written and verbal communication skills Consumer & Commercial Credit underwriting experience strongly preferred, but not required Experience in Credit Risk Management or related field Strong analytical skills with experience transforming data into actionable information Exhibited ability to work independently General knowledge of retail business, financial services industry, economy, and business trends Manage and respond to requests for credit, processing applications using financial documents to analyze credit Ensures adherence to Credit policy, guidelines, and regulatory requirements Very strong communication skills, both verbal and written; sound decision-making skills Customer service and collections soft skills Able to strategically analyze business problems and opportunities; exhibited ability to work independently Minimum Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job. Preferred Education
The knowledge, skills and abilities typically acquired through the completion of a bachelor’s degree program or equivalent degree in a field of study related to the job. Minimum Years Of Work Experience
1 Preferred Years Of Work Experience
1 Minimum Leadership Experience
No previous leadership experience Preferred Leadership Experience
No previous leadership experience Certifications
None Competencies
Action Oriented Collaborates Drives Engagement Communicates Effectively Customer Focus Drives Results Manages Conflict
#J-18808-Ljbffr