A technology service provider is seeking a Help Desk Technician, Level 1, for a remote position to provide first-level support to end users. This role involves responding to inbound requests via phone, email, and chat, performing troubleshooting on various technical issues, and ensuring accurate documentation of all interactions. Candidates should possess strong customer service abilities, proficiency with Windows operating systems, and good communication skills. A technical degree and 1-2 years of help desk experience are desirable.
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