Role Overview
You’ll be the front line for incoming customer inquiries. Whether it's a first-time pin buyer or a returning client with a fresh design, you'll guide them through the process, provide quotes, and ensure their order experience is seamless, friendly, and personalized. Key Responsibilities
Lead Engagement & Conversion Respond to inbound leads via phone, email, and website inquiries Qualify customer needs and provide product recommendations Convert inquiries into sales by delivering accurate quotes and creative solutions Product Guidance & Quoting Assist customers in choosing the right materials, sizes, and design options Generate and present quotes based on product specs and quantities Collaborate with the design team to ensure expectations are met Order Coordination Submit order details into production systems Keep customers updated on order status, production timelines, and delivery Coordinate with operations to ensure on-time fulfillment Qualifications
Strong communication and customer service skills Experience in inbound sales, account management, or similar role Ability to build rapport quickly and understand customer goals Comfort with CRM systems and email tools Detail-oriented with a drive for follow-through and accuracy Experience in custom product sales or eCommerce Familiarity with design concepts and production terms A collaborative attitude and a touch of creativity
#J-18808-Ljbffr
You’ll be the front line for incoming customer inquiries. Whether it's a first-time pin buyer or a returning client with a fresh design, you'll guide them through the process, provide quotes, and ensure their order experience is seamless, friendly, and personalized. Key Responsibilities
Lead Engagement & Conversion Respond to inbound leads via phone, email, and website inquiries Qualify customer needs and provide product recommendations Convert inquiries into sales by delivering accurate quotes and creative solutions Product Guidance & Quoting Assist customers in choosing the right materials, sizes, and design options Generate and present quotes based on product specs and quantities Collaborate with the design team to ensure expectations are met Order Coordination Submit order details into production systems Keep customers updated on order status, production timelines, and delivery Coordinate with operations to ensure on-time fulfillment Qualifications
Strong communication and customer service skills Experience in inbound sales, account management, or similar role Ability to build rapport quickly and understand customer goals Comfort with CRM systems and email tools Detail-oriented with a drive for follow-through and accuracy Experience in custom product sales or eCommerce Familiarity with design concepts and production terms A collaborative attitude and a touch of creativity
#J-18808-Ljbffr