Fully Remote - (Must be located in the DFW Metroplex)
Starting Pay - $18/hr
6-months contract to hire
We are looking for individuals with auto finance experience (preferrable) in warranty or product cancellations with strong computer skills. The shift is likely 7:00am-3:30pm Monday - Friday, fully work from home within office quarterly mandatory meetings. Equipment will be supplied but must be picked up first day in
Plano, TX . Training will be 8:00-5:00pm for three weeks, but virtual as well. General Summary:
The Associate, Servicing is responsible for supporting the Servicing Support Teams (Titles, Payment Processing, Total Loss, Ancillary Products, VPP and Back Office) by processing all requests received via multiple channels. This position requires flexibility and ability to adapt to a multi-functional departmental structure and job rotation. Duties and Responsibilities:
1. Processing of retail loan and lease payments, processing titles from on boarding to final release, Processing back office work including miscellaneous emails from the call centers and vendors, handle escalated customer issues, credit disputes, incoming faxes, address changes etc. 2. Support Leads and Associates in distributing workloads, coach Associates as requested to a higher level of performance, act as a liaison between our client and vendors used for outsourced work. 3. Monitor daily workloads and make recommendations to the Associate and Lead to ensure all KPIs are met and to improve operational efficiency and accuracy. Track and monitor outstanding workflow issues to ensure a timely resolution. 4. Participate in special projects, i.e., testing and implementation of system conversion enhancements and upgrades. Perform all other duties as assigned. Knowledge and Skills:
Prior Automotive Finance experience or warranty cancellation experience (desired) Strong verbal, written and interpersonal communication skills Must be self-motivator and self-starter Ability to multitask and follow workflow processes for assigned job duties Must be able to successfully operate in a fast paced and team environment Must adapt well to change and successfully adjust to changing priorities Ability to work well under pressure and meet deadlines If you're qualified and interested... Apply Today!
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Plano, TX . Training will be 8:00-5:00pm for three weeks, but virtual as well. General Summary:
The Associate, Servicing is responsible for supporting the Servicing Support Teams (Titles, Payment Processing, Total Loss, Ancillary Products, VPP and Back Office) by processing all requests received via multiple channels. This position requires flexibility and ability to adapt to a multi-functional departmental structure and job rotation. Duties and Responsibilities:
1. Processing of retail loan and lease payments, processing titles from on boarding to final release, Processing back office work including miscellaneous emails from the call centers and vendors, handle escalated customer issues, credit disputes, incoming faxes, address changes etc. 2. Support Leads and Associates in distributing workloads, coach Associates as requested to a higher level of performance, act as a liaison between our client and vendors used for outsourced work. 3. Monitor daily workloads and make recommendations to the Associate and Lead to ensure all KPIs are met and to improve operational efficiency and accuracy. Track and monitor outstanding workflow issues to ensure a timely resolution. 4. Participate in special projects, i.e., testing and implementation of system conversion enhancements and upgrades. Perform all other duties as assigned. Knowledge and Skills:
Prior Automotive Finance experience or warranty cancellation experience (desired) Strong verbal, written and interpersonal communication skills Must be self-motivator and self-starter Ability to multitask and follow workflow processes for assigned job duties Must be able to successfully operate in a fast paced and team environment Must adapt well to change and successfully adjust to changing priorities Ability to work well under pressure and meet deadlines If you're qualified and interested... Apply Today!
#J-18808-Ljbffr