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Director of Operations & Member Services (CEO-Track)
Position Summary
The Director of Operations & Member Services serves as the primary day-to-day leader of the Chamber’s operations, membership services, programs, marketing, and community relations. This position is intentionally structured as a CEO-track role, with the expectation that the individual will assume the Chief Executive Officer position upon Board approval and demonstrated readiness.
The Director reports to the CEO Supervisor, who retains responsibility for financial management, accounting, payroll, budgeting, audits, tax filings, and fiduciary compliance. The Director works closely with the Board of Directors, Chamber members, volunteers, and community partners to advance the mission and strategic goals of the Chamber.
Reporting Structure
Reports to: CEO Supervisor
Works in coordination with: Board of Directors
Supervises: Chamber staff, contractors, and volunteers as assigned
Core Responsibilities Member Services & Engagement
Promote member businesses and encourage participation in Chamber programs
Recruit, onboard, and retain members, including “First Dollar” presentations
Maintain regular contact with members and committees and communicate feedback to leadership
Prepare and distribute weekly event emails and monthly newsletters
Maintain accurate membership records and databases
Prepare membership and inquiry reports for Board meetings
Operations & Administration
Manage daily Chamber office operations and ensure consistent public-facing hours
Oversee administrative systems, permanent records, and document retention
Purchase office supplies and equipment and establish maintenance schedules
Coordinate front-desk, phone, mail, and visitor services
Ensure efficient operation of Chamber facilities and an “attractive front door” for members and visitors
Marketing, Communications & Tourism
Develop and implement annual marketing and communications plans
Maintain and update the Chamber website, community calendar, and social media channels
Create and coordinate marketing materials, advertisements, and promotions
Coordinate tourism-related publications and visitor information
Maintain brochure racks, travel guides, and promotional inventory
Programs, Events & Grants
Plan, coordinate, and execute Chamber events and programs
Develop marketing and promotional plans for events
Coordinate volunteers, sponsors, donations, and in-kind support
Assist in grant preparation, administration, and reporting in coordination with the CEO Supervisor
Conduct post-event follow-up, reporting, and documentation
Community & Economic Development
Represent the Chamber at community meetings, public functions, and events
Maintain relationships with local, county, state, and regional economic development organizations
Assist with business recruitment, relocation, and expansion efforts
Maintain business resource materials and information for entrepreneurs and new businesses
Personnel & Leadership Development
Supervise assigned staff and volunteers in accordance with Board policy
Assist in training, performance feedback, and professional development
Support a positive, professional, and service-oriented workplace culture
CEO-Track Development This position is intended to develop into the Chief Executive Officer role. As competencies are demonstrated and subject to Board approval, responsibilities may expand to include broader strategic leadership, policy implementation, and organizational representation, excluding financial oversight unless otherwise authorized by the Board.
Qualifications
Experience in nonprofit management, chamber operations, membership organizations, or related fields
Strong interpersonal, communication, and organizational skills
Demonstrated ability to manage programs, events, and community relationships
Marketing, communications, and digital proficiency
Leadership potential with a commitment to professional growth
Terms of Employment
Full-time, at-will position
Work schedule may include evenings and weekends as required for events and meetings
Hourly with potential for Salary, PTO, and leave policies as approved by the Board and outlined in Employee Policies and Procedures
Performance reviewed semi-annually by the CEO Supervisor and Board.
Acknowledgment This job description does not constitute an employment contract and may be amended by the Board of Directors as organizational needs evolve.
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The Director reports to the CEO Supervisor, who retains responsibility for financial management, accounting, payroll, budgeting, audits, tax filings, and fiduciary compliance. The Director works closely with the Board of Directors, Chamber members, volunteers, and community partners to advance the mission and strategic goals of the Chamber.
Reporting Structure
Reports to: CEO Supervisor
Works in coordination with: Board of Directors
Supervises: Chamber staff, contractors, and volunteers as assigned
Core Responsibilities Member Services & Engagement
Promote member businesses and encourage participation in Chamber programs
Recruit, onboard, and retain members, including “First Dollar” presentations
Maintain regular contact with members and committees and communicate feedback to leadership
Prepare and distribute weekly event emails and monthly newsletters
Maintain accurate membership records and databases
Prepare membership and inquiry reports for Board meetings
Operations & Administration
Manage daily Chamber office operations and ensure consistent public-facing hours
Oversee administrative systems, permanent records, and document retention
Purchase office supplies and equipment and establish maintenance schedules
Coordinate front-desk, phone, mail, and visitor services
Ensure efficient operation of Chamber facilities and an “attractive front door” for members and visitors
Marketing, Communications & Tourism
Develop and implement annual marketing and communications plans
Maintain and update the Chamber website, community calendar, and social media channels
Create and coordinate marketing materials, advertisements, and promotions
Coordinate tourism-related publications and visitor information
Maintain brochure racks, travel guides, and promotional inventory
Programs, Events & Grants
Plan, coordinate, and execute Chamber events and programs
Develop marketing and promotional plans for events
Coordinate volunteers, sponsors, donations, and in-kind support
Assist in grant preparation, administration, and reporting in coordination with the CEO Supervisor
Conduct post-event follow-up, reporting, and documentation
Community & Economic Development
Represent the Chamber at community meetings, public functions, and events
Maintain relationships with local, county, state, and regional economic development organizations
Assist with business recruitment, relocation, and expansion efforts
Maintain business resource materials and information for entrepreneurs and new businesses
Personnel & Leadership Development
Supervise assigned staff and volunteers in accordance with Board policy
Assist in training, performance feedback, and professional development
Support a positive, professional, and service-oriented workplace culture
CEO-Track Development This position is intended to develop into the Chief Executive Officer role. As competencies are demonstrated and subject to Board approval, responsibilities may expand to include broader strategic leadership, policy implementation, and organizational representation, excluding financial oversight unless otherwise authorized by the Board.
Qualifications
Experience in nonprofit management, chamber operations, membership organizations, or related fields
Strong interpersonal, communication, and organizational skills
Demonstrated ability to manage programs, events, and community relationships
Marketing, communications, and digital proficiency
Leadership potential with a commitment to professional growth
Terms of Employment
Full-time, at-will position
Work schedule may include evenings and weekends as required for events and meetings
Hourly with potential for Salary, PTO, and leave policies as approved by the Board and outlined in Employee Policies and Procedures
Performance reviewed semi-annually by the CEO Supervisor and Board.
Acknowledgment This job description does not constitute an employment contract and may be amended by the Board of Directors as organizational needs evolve.
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