Senior Director of Ambulatory Operations-FPA Operations
Mount Sinai Medical Center, New York, New York, us, 10261
Description
The Senior Director of Ambulatory Operations is responsible for overseeing the day-to-day management, strategic planning, and operational leadership of all ambulatory care services. This role ensures the delivery of high-quality, patient-centered care across multiple outpatient medical practices. The Senior Director works closely with clinical and administrative leaders to drive operational excellence, improve patient outcomes, optimize workflows, and align operations with the organization’s mission, vision, and goals.
Responsibilities Operational Leadership
Under the direction of the Assistant Vice President, Ambulatory and in coordination with the Ambulatory Operations Directors, providers enterprise-level leadership and oversight, leads, directs and oversees the daily operation of Ambulatory practices, including reviewing workflows, reviewing staffing and ensuring staffing competencies are appropriate.
Implement and standardize operational workflows, processes, and best practices across all sites.
Oversee the implementation of new programs, technologies, and processes that support the growth and efficiency of ambulatory services.
Collaborate with clinical leadership to align operations with patient care standards and regulatory requirements.
Monitor key performance indicators (KPIs) and implement action plans to improve performance.
Strategic Planning & Execution
Develop and implement short- and long-term strategies to enhance ambulatory care services.
Drive growth initiatives such as expanding services, opening new practices, or improving access to care.
Conduct market analysis and identify opportunities for service line growth and improvement.
Work closely with senior leadership to align ambulatory operations with overall organizational strategy.
Financial Management
May be asked to review budgets for ambulatory practices, ensuring financial targets are met.
Identify opportunities for cost savings and revenue optimization.
Advise on resource allocation, staffing models, and productivity metrics to maximize financial performance.
Collaborate with finance teams to ensure accurate financial reporting and analysis.
Lead initiatives to improve the quality of care and ensure patient safety in ambulatory settings.
Quality and Patient Safety
Collaborate with clinical teams to implement evidence-based practices and maintain compliance with any regulatory standards (e.g., Joint Commission, CMS).
Monitor patient satisfaction and implement strategies to improve patient experience.
Oversee risk management and performance improvement programs.
Team Leadership and Development
Provide leadership, mentorship, and development opportunities to clinic managers and administrative staff.
Foster a culture of collaboration, accountability, and continuous improvement within the ambulatory team.
Oversee recruitment, retention, and performance management of key operational staff.
Promote a positive, inclusive, and patient-centered work environment.
Technology and Innovation
Drive the adoption of technology solutions to improve operational efficiency and patient care delivery.
Collaborate with IT and clinical teams to ensure the successful implementation and optimization of Electronic Health Records (EHR) and other health technology systems.
Evaluate and implement innovations that improve workflow, patient access, and staff productivity.
Regulatory Compliance
Ensure all ambulatory operations comply with state, federal, and local regulations.
Stay informed of changes in healthcare laws and regulations that impact ambulatory care.
Collaborate with compliance teams to ensure audits and inspections are passed successfully.
Perform other related duties.
Qualifications Education
Master’s degree in Healthcare Administration, Business Administration, or a related field.
2-3 years administrative or medical office experience required.
Minimum of 7 years of progressive experience in healthcare administration, with at least 2 years in ambulatory or outpatient operations leadership.
Proven track record of leading large-scale operations across multiple locations.
Prior experience managing a clinical department.
Strong understanding of healthcare regulations, financial management, and quality improvement initiatives.
Experience with Electronic Health Record (EHR) systems and healthcare technology integration.
Experience Demonstrated ability to lead and mentor diverse teams, manage budgets, and drive strategic initiatives.
Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine
Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint‑venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $153,723 - $230,584 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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Responsibilities Operational Leadership
Under the direction of the Assistant Vice President, Ambulatory and in coordination with the Ambulatory Operations Directors, providers enterprise-level leadership and oversight, leads, directs and oversees the daily operation of Ambulatory practices, including reviewing workflows, reviewing staffing and ensuring staffing competencies are appropriate.
Implement and standardize operational workflows, processes, and best practices across all sites.
Oversee the implementation of new programs, technologies, and processes that support the growth and efficiency of ambulatory services.
Collaborate with clinical leadership to align operations with patient care standards and regulatory requirements.
Monitor key performance indicators (KPIs) and implement action plans to improve performance.
Strategic Planning & Execution
Develop and implement short- and long-term strategies to enhance ambulatory care services.
Drive growth initiatives such as expanding services, opening new practices, or improving access to care.
Conduct market analysis and identify opportunities for service line growth and improvement.
Work closely with senior leadership to align ambulatory operations with overall organizational strategy.
Financial Management
May be asked to review budgets for ambulatory practices, ensuring financial targets are met.
Identify opportunities for cost savings and revenue optimization.
Advise on resource allocation, staffing models, and productivity metrics to maximize financial performance.
Collaborate with finance teams to ensure accurate financial reporting and analysis.
Lead initiatives to improve the quality of care and ensure patient safety in ambulatory settings.
Quality and Patient Safety
Collaborate with clinical teams to implement evidence-based practices and maintain compliance with any regulatory standards (e.g., Joint Commission, CMS).
Monitor patient satisfaction and implement strategies to improve patient experience.
Oversee risk management and performance improvement programs.
Team Leadership and Development
Provide leadership, mentorship, and development opportunities to clinic managers and administrative staff.
Foster a culture of collaboration, accountability, and continuous improvement within the ambulatory team.
Oversee recruitment, retention, and performance management of key operational staff.
Promote a positive, inclusive, and patient-centered work environment.
Technology and Innovation
Drive the adoption of technology solutions to improve operational efficiency and patient care delivery.
Collaborate with IT and clinical teams to ensure the successful implementation and optimization of Electronic Health Records (EHR) and other health technology systems.
Evaluate and implement innovations that improve workflow, patient access, and staff productivity.
Regulatory Compliance
Ensure all ambulatory operations comply with state, federal, and local regulations.
Stay informed of changes in healthcare laws and regulations that impact ambulatory care.
Collaborate with compliance teams to ensure audits and inspections are passed successfully.
Perform other related duties.
Qualifications Education
Master’s degree in Healthcare Administration, Business Administration, or a related field.
2-3 years administrative or medical office experience required.
Minimum of 7 years of progressive experience in healthcare administration, with at least 2 years in ambulatory or outpatient operations leadership.
Proven track record of leading large-scale operations across multiple locations.
Prior experience managing a clinical department.
Strong understanding of healthcare regulations, financial management, and quality improvement initiatives.
Experience with Electronic Health Record (EHR) systems and healthcare technology integration.
Experience Demonstrated ability to lead and mentor diverse teams, manage budgets, and drive strategic initiatives.
Non-Bargaining Unit, 089 - FPA Operations - ISM, Icahn School of Medicine
Employer Description Strength through Unity and Inclusion The Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai’s unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.
At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well‑being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.
About the Mount Sinai Health System Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time — discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it.
Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients’ medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint‑venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high “Honor Roll” status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report’s “Best Children’s Hospitals” ranks Mount Sinai Kravis Children’s Hospital among the country’s best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek’s “The World’s Best Smart Hospitals” ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.
Equal Opportunity Employer The Mount Sinai Health System is an equal opportunity employer, complying with all applicable federal civil rights laws. We do not discriminate, exclude, or treat individuals differently based on race, color, national origin, age, religion, disability, sex, sexual orientation, gender, veteran status, or any other characteristic protected by law. We are deeply committed to fostering an environment where all faculty, staff, students, trainees, patients, visitors, and the communities we serve feel respected and supported. Our goal is to create a healthcare and learning institution that actively works to remove barriers, address challenges, and promote fairness in all aspects of our organization.
Compensation The Mount Sinai Health System (MSHS) provides salary ranges that comply with the New York City Law on Salary Transparency in Job Advertisements. The salary range for the role is $153,723 - $230,584 Annually. Actual salaries depend on a variety of factors, including experience, education, and operational need. The salary range or contractual rate listed does not include bonuses/incentive, differential pay or other forms of compensation or benefits.
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