Provider Relations Specialist
The Emily Program, Durham, North Carolina, United States, 27703
4024 Stirrup Creek Drive, Suite 200 Durham, NC 27703
Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence‑based care for our clients at all levels of care.
Provider Relations Specialist Position Overview The Provider Relations Specialist nurtures and manages referral partner relationships within a designated territory with the goal of driving awareness and demand of program services to meet/exceed established registration goals of The Emily Program throughout North Carolina and surrounding states. This will include analyzing clinician/physician referral patterns to develop strategies and routing to increase referral volumes with existing referrers and/or developing new referral channels.
Location The position requires residence in North Carolina. Permanent residence near Durham preferred.
The position will report on‑site at our treatment facilities at least once per month.
The position requires regular travel throughout North Carolina and the surrounding states.
Schedule
Monday‑Friday 8:00 am‑5:00 pm EST
Some weekends and evenings are required for events and conferences.
How Provider Relations Specialists Empower Recovery
Works in conjunction with Outreach Leadership team, Marketing, Operations leadership & Clinical team to develop and execute strategies/tactics with the goal of generating awareness and demand pipeline within the designated territory to meet/exceed registrations targets on a monthly basis, enhance program awareness, and positively impact reputation.
Accountable for the maintenance and growth of referral relationships and recovery of lost referents within an assigned region, analyzes referral patterns and implements solutions, leveraging internal subject matter experts.
Cultivates strong relationships with top strategic referrers to increase patient referrals that lead to registrations, identifies key customer drivers, ensures that the customer’s needs are met, and communicates any service deficiencies to internal Operations/Clinical team to ensure existing volumes are preserved.
Supports referent partner needs and admissions conversion goals by providing clarity on the admissions process, updates on referrals as needed, triaging questions for clinical team members, and addressing concerns or feedback as issues arise.
Provide opportunities for educating and networking with professionals about eating disorders. Represent The Emily Program in a highly professional manner at events, conferences, and provider activities.
Work closely with the marketing team in providing input on collateral and resources; identifying support needed for outreach efforts; and planning and execution of regional event/conference activities with a focus on driving positive return.
Other duties as assigned.
Qualifications
Bachelor’s required, preference for degree in marketing, communications, or psychology.
4+ years experience working in sales, business development or account management roles.
Experience working in behavioral health or eating disorder outreach preferred but not required.
Experience working with Salesforce or similar CRM tools.
Must be willing and able to travel up to 75% of time within assigned territory.
Must possess current, valid U.S. Driver’s License.
Must have reliable transportation.
What We Offer Employee Benefits We understand the importance of a well‑rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.
HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Vision insurance (EyeMed)
Short‑term and long‑term disability insurance
Company‑paid life insurance
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in The Emily Program’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification of Disability Form CC‑305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
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Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence‑based care for our clients at all levels of care.
Provider Relations Specialist Position Overview The Provider Relations Specialist nurtures and manages referral partner relationships within a designated territory with the goal of driving awareness and demand of program services to meet/exceed established registration goals of The Emily Program throughout North Carolina and surrounding states. This will include analyzing clinician/physician referral patterns to develop strategies and routing to increase referral volumes with existing referrers and/or developing new referral channels.
Location The position requires residence in North Carolina. Permanent residence near Durham preferred.
The position will report on‑site at our treatment facilities at least once per month.
The position requires regular travel throughout North Carolina and the surrounding states.
Schedule
Monday‑Friday 8:00 am‑5:00 pm EST
Some weekends and evenings are required for events and conferences.
How Provider Relations Specialists Empower Recovery
Works in conjunction with Outreach Leadership team, Marketing, Operations leadership & Clinical team to develop and execute strategies/tactics with the goal of generating awareness and demand pipeline within the designated territory to meet/exceed registrations targets on a monthly basis, enhance program awareness, and positively impact reputation.
Accountable for the maintenance and growth of referral relationships and recovery of lost referents within an assigned region, analyzes referral patterns and implements solutions, leveraging internal subject matter experts.
Cultivates strong relationships with top strategic referrers to increase patient referrals that lead to registrations, identifies key customer drivers, ensures that the customer’s needs are met, and communicates any service deficiencies to internal Operations/Clinical team to ensure existing volumes are preserved.
Supports referent partner needs and admissions conversion goals by providing clarity on the admissions process, updates on referrals as needed, triaging questions for clinical team members, and addressing concerns or feedback as issues arise.
Provide opportunities for educating and networking with professionals about eating disorders. Represent The Emily Program in a highly professional manner at events, conferences, and provider activities.
Work closely with the marketing team in providing input on collateral and resources; identifying support needed for outreach efforts; and planning and execution of regional event/conference activities with a focus on driving positive return.
Other duties as assigned.
Qualifications
Bachelor’s required, preference for degree in marketing, communications, or psychology.
4+ years experience working in sales, business development or account management roles.
Experience working in behavioral health or eating disorder outreach preferred but not required.
Experience working with Salesforce or similar CRM tools.
Must be willing and able to travel up to 75% of time within assigned territory.
Must possess current, valid U.S. Driver’s License.
Must have reliable transportation.
What We Offer Employee Benefits We understand the importance of a well‑rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs.
HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield)
Vision insurance (EyeMed)
Short‑term and long‑term disability insurance
Company‑paid life insurance
Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation
Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to their regular PTO.
Voluntary Self‑Identification For government reporting purposes, we ask candidates to respond to the below self‑identification survey. Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiring process or thereafter. Any information that you do provide will be recorded and maintained in a confidential file.
As set forth in The Emily Program’s Equal Employment Opportunity policy, we do not discriminate on the basis of any protected group status under any applicable law.
Voluntary Self‑Identification of Disability Form CC‑305
Page 1 of 1
OMB Control Number 1250-0005
Expires 04/30/2026
Why are you being asked to complete this form?
We are a federal contractor or subcontractor. The law requires us to provide equal employment opportunity to qualified people with disabilities. We have a goal of having at least 7% of our workers as people with disabilities. The law says we must measure our progress toward this goal. To do this, we must ask applicants and employees if they have a disability or have ever had one. People can become disabled, so we need to ask this question at least every five years.
Completing this form is voluntary, and we hope that you will choose to do so. Your answer is confidential. No one who makes hiring decisions will see it. Your decision to complete the form and your answer will not harm you in any way. If you want to learn more about the law or this form, visit the U.S. Department of Labor’s Office of Federal Contract Compliance Programs (OFCCP) website at www.dol.gov/ofccp.
How do you know if you have a disability?
A disability is a condition that substantially limits one or more of your “major life activities.” If you have or have ever had such a condition, you are a person with a disability.
Disabilities include, but are not limited to:
Alcohol or other substance use disorder (not currently using drugs illegally)
Autoimmune disorder, for example, lupus, fibromyalgia, rheumatoid arthritis, HIV/AIDS
Blind or low vision
Cancer (past or present)
Cardiovascular or heart disease
Celiac disease
Cerebral palsy
Deaf or serious difficulty hearing
Diabetes
Disfigurement, for example, disfigurement caused by burns, wounds, accidents, or congenital disorders
Epilepsy or other seizure disorder
Gastrointestinal disorders, for example, Crohn’s Disease, irritable bowel syndrome
Intellectual or developmental disability
Mental health conditions, for example, depression, bipolar disorder, anxiety disorder, schizophrenia, PTSD
Missing limbs or partially missing limbs
Mobility impairment, benefiting from the use of a wheelchair, scooter, walker, leg brace(s) and/or other supports
Nervous system condition, for example, migraine headaches, Parkinson’s disease, multiple sclerosis (MS)
Neurodivergence, for example, attention‑deficit/hyperactivity disorder (ADHD), autism spectrum disorder, dyslexia, dyspraxia, other learning disabilities
Partial or complete paralysis (any cause)
Pulmonary or respiratory conditions, for example, tuberculosis, asthma, emphysema
Short stature (dwarfism)
Traumatic brain injury
PUBLIC BURDEN STATEMENT: According to the Paperwork Reduction Act of 1995 no persons are required to respond to a collection of information unless such collection displays a valid OMB control number. This survey should take about 5 minutes to complete.
#J-18808-Ljbffr