Provider Relations Specialist
The Emily Program, Durham, North Carolina, United States, 27703
Provider Relations Specialist Overview
Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. Location
Position requires residence in North Carolina; permanent residence near Durham preferred. Position will report on-site at our treatment facilities at least once per month. Position requires regular travel throughout North Carolina and surrounding states; must be willing and able to travel up to 75% of time within assigned territory. Schedule
Monday‑Friday 8:00 am‑5:00 pm EST. Some weekends and evenings are required for events and conferences. Responsibilities
Work in conjunction with the Outreach Leadership team, Marketing, Operations leadership and Clinical team to develop and execute strategies and tactics with the goal of generating awareness and demand pipeline within the designated territory to meet or exceed registration targets on a monthly basis, enhance program awareness, and positively impact reputation. Accountable for the maintenance and growth of referral relationships and recovery of lost referents within an assigned region, analyzes referral patterns and implements solutions, leveraging internal subject matter experts. Cultivate strong relationships with top strategic referrers to increase patient referrals that lead to registrations, identify key customer drivers, ensure that the customer’s needs are met, and communicate any service deficiencies to internal Operations/Clinical team to preserve existing volumes. Support referent partner needs and admissions conversion goals by providing clarity on the admissions process, updates on referrals as needed, triage questions for clinical team members, and address concerns or feedback as issues arise. Provide opportunities for educating and networking with professionals about eating disorders. Represent The Emily Program in a highly professional manner at events, conferences, and provider activities. Work closely with the marketing team in providing input on collateral and resources; identify support needed for outreach efforts; and plan and execute regional event and conference activities with a focus on driving positive return. Other duties as assigned. Qualifications
Bachelor’s degree required, preference for degree in marketing, communications, or psychology. 4+ years experience working in sales, business development or account management roles. Experience working in behavioral health or eating disorder outreach preferred but not required. Experience working with Salesforce or similar CRM tools. Must possess current, valid U.S. Driver’s License. Must have reliable transportation. Benefits
We understand the importance of a well‑rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs. HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield). Dental insurance (Delta Dental). Vision insurance (EyeMed). Short‑term and long‑term disability insurance. Company‑paid life insurance. 401(k) plan available two months after start date. Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation. Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to regular PTO.
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Our vision is a world of peaceful relationships with food, weight, and body image, where everyone with an eating disorder can experience recovery. We believe that exceptional, individualized care leads to lasting recovery from eating disorders. That’s why our teams are comprised of compassionate, dedicated professionals from a variety of backgrounds who collaborate to provide the very best evidence-based care for our clients at all levels of care. Location
Position requires residence in North Carolina; permanent residence near Durham preferred. Position will report on-site at our treatment facilities at least once per month. Position requires regular travel throughout North Carolina and surrounding states; must be willing and able to travel up to 75% of time within assigned territory. Schedule
Monday‑Friday 8:00 am‑5:00 pm EST. Some weekends and evenings are required for events and conferences. Responsibilities
Work in conjunction with the Outreach Leadership team, Marketing, Operations leadership and Clinical team to develop and execute strategies and tactics with the goal of generating awareness and demand pipeline within the designated territory to meet or exceed registration targets on a monthly basis, enhance program awareness, and positively impact reputation. Accountable for the maintenance and growth of referral relationships and recovery of lost referents within an assigned region, analyzes referral patterns and implements solutions, leveraging internal subject matter experts. Cultivate strong relationships with top strategic referrers to increase patient referrals that lead to registrations, identify key customer drivers, ensure that the customer’s needs are met, and communicate any service deficiencies to internal Operations/Clinical team to preserve existing volumes. Support referent partner needs and admissions conversion goals by providing clarity on the admissions process, updates on referrals as needed, triage questions for clinical team members, and address concerns or feedback as issues arise. Provide opportunities for educating and networking with professionals about eating disorders. Represent The Emily Program in a highly professional manner at events, conferences, and provider activities. Work closely with the marketing team in providing input on collateral and resources; identify support needed for outreach efforts; and plan and execute regional event and conference activities with a focus on driving positive return. Other duties as assigned. Qualifications
Bachelor’s degree required, preference for degree in marketing, communications, or psychology. 4+ years experience working in sales, business development or account management roles. Experience working in behavioral health or eating disorder outreach preferred but not required. Experience working with Salesforce or similar CRM tools. Must possess current, valid U.S. Driver’s License. Must have reliable transportation. Benefits
We understand the importance of a well‑rounded benefits package. That’s why we’re dedicated to providing a range of plans to meet your needs. HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield). Dental insurance (Delta Dental). Vision insurance (EyeMed). Short‑term and long‑term disability insurance. Company‑paid life insurance. 401(k) plan available two months after start date. Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation. Paid time off is a crucial part of maintaining work and life balance. Our generous PTO plan accrues annually and begins with your first whole pay period. Eligible employees enjoy seven paid holidays and one floating holiday in addition to regular PTO.
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