Personal Care Program Director Greenville, NC
Kaizen Lab Inc., Greenville, North Carolina, United States, 27834
JOB TITLE: Personal Care Program Director
STATUS: Exempt, Full-Time
REPORTS TO: COO
SUMMARY OF POSITION The Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.
ESSENTIAL DUTIES & RESPONSIBILITIES Program Development & Operations
Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows
Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies
Establish and monitor program goals, benchmarks, and performance outcomes
Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery
Quality & Compliance
Maintain ongoing quality assurance reviews and performance monitoring systems
Ensure all documentation meets state and payer standards
Address compliance issues promptly and implement corrective actions as needed
Maintain readiness for audits, monitoring visits, and regulatory reviews
Staff Oversight & Training
Recruit, hire, and supervise Personal Care staff
Develop and implement staff training and development plans
Provide coaching, mentorship, and performance feedback to ensure staff meet expectations
Promote teamwork, accountability, and high standards of care delivery
Billing & Revenue Coordination
Work closely with the Billing Department to ensure accurate documentation and billing compliance
Monitor service utilization, productivity, and reimbursement trends
Support processes that enhance revenue integrity and minimize claim denials
Community Engagement & Program Marketing
Actively market the Personal Care Services Program
Build relationships with referral sources, case managers, discharge planners, and community partners
Conduct outreach activities to promote program awareness and drive service referrals
Represent the program at internal and external meetings, community events, and partner engagements
Collaboration & Communication
Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions
Provide regular updates and performance reports to Executive Leadership
Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability
REQUIRED QUALIFICATIONS
Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field
Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements
Proven ability to manage staff, operations, and compliance simultaneously
Excellent organizational, communication, and leadership skills
PREFERRED QUALIFICATIONS
Experience in developing or expanding PCS or home care programs
Background in compliance, billing, or auditing within healthcare services
Strong analytical and problem‑solving abilities
WORK SCHEDULE Monday – Friday, 9:00 AM – 5:00 PM
Evenings or weekends may be required based on program needs
Pathways To Life, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.
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STATUS: Exempt, Full-Time
REPORTS TO: COO
SUMMARY OF POSITION The Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.
ESSENTIAL DUTIES & RESPONSIBILITIES Program Development & Operations
Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows
Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies
Establish and monitor program goals, benchmarks, and performance outcomes
Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery
Quality & Compliance
Maintain ongoing quality assurance reviews and performance monitoring systems
Ensure all documentation meets state and payer standards
Address compliance issues promptly and implement corrective actions as needed
Maintain readiness for audits, monitoring visits, and regulatory reviews
Staff Oversight & Training
Recruit, hire, and supervise Personal Care staff
Develop and implement staff training and development plans
Provide coaching, mentorship, and performance feedback to ensure staff meet expectations
Promote teamwork, accountability, and high standards of care delivery
Billing & Revenue Coordination
Work closely with the Billing Department to ensure accurate documentation and billing compliance
Monitor service utilization, productivity, and reimbursement trends
Support processes that enhance revenue integrity and minimize claim denials
Community Engagement & Program Marketing
Actively market the Personal Care Services Program
Build relationships with referral sources, case managers, discharge planners, and community partners
Conduct outreach activities to promote program awareness and drive service referrals
Represent the program at internal and external meetings, community events, and partner engagements
Collaboration & Communication
Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions
Provide regular updates and performance reports to Executive Leadership
Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability
REQUIRED QUALIFICATIONS
Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field
Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements
Proven ability to manage staff, operations, and compliance simultaneously
Excellent organizational, communication, and leadership skills
PREFERRED QUALIFICATIONS
Experience in developing or expanding PCS or home care programs
Background in compliance, billing, or auditing within healthcare services
Strong analytical and problem‑solving abilities
WORK SCHEDULE Monday – Friday, 9:00 AM – 5:00 PM
Evenings or weekends may be required based on program needs
Pathways To Life, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.
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