JOB TITLE: Personal Care Program Director
STATUS: Exempt, Full-Time
REPORTS TO: COO
SUMMARY OF POSITION
The Personal Care Program Director provides leadership, oversight, and coordination for all aspects of the Personal Care Services (PCS) Program. This position is responsible for developing, implementing, and maintaining program operations to ensure compliance with state, Medicaid, and company standards. The Director will work collaboratively with Executive Leadership, Billing, HR, Credentialing, and Operations to ensure program effectiveness, quality service delivery, community visibility, and sustainable growth across all locations.
ESSENTIAL DUTIES & RESPONSIBILITIES
Program Development & Operations
- Direct and coordinate all aspects of the Personal Care Program, including program structure, policies, procedures, and service delivery workflows
- Ensure the program remains compliant with all applicable state regulations, Medicaid requirements, and internal policies
- Establish and monitor program goals, benchmarks, and performance outcomes
- Oversee the daily management of program operations, ensuring consistency, accuracy, and timely service delivery
Quality & Compliance
- Maintain ongoing quality assurance reviews and performance monitoring systems
- Ensure all documentation meets state and payer standards
- Address compliance issues promptly and implement corrective actions as needed
- Maintain readiness for audits, monitoring visits, and regulatory reviews
Staff Oversight & Training
- Recruit, hire, and supervise Personal Care staff
- Develop and implement staff training and development plans
- Provide coaching, mentorship, and performance feedback to ensure staff meet expectations
- Promote teamwork, accountability, and high standards of care delivery
Billing & Revenue Coordination
- Work closely with the Billing Department to ensure accurate documentation and billing compliance
- Monitor service utilization, productivity, and reimbursement trends
- Support processes that enhance revenue integrity and minimize claim denials
Community Engagement & Program Marketing
- Actively market the Personal Care Services Program
- Build relationships with referral sources, case managers, discharge planners, and community partners
- Conduct outreach activities to promote program awareness and drive service referrals
- Represent the program at internal and external meetings, community events, and partner engagements
Collaboration & Communication
- Collaborate with HR, Credentialing, Billing, and Operations to ensure smooth coordination of all program-related functions
- Provide regular updates and performance reports to Executive Leadership
- Develop relationships with payers, regulatory agencies, and referral sources to support program growth and sustainability
REQUIRED QUALIFICATIONS
- Minimum 3 years of leadership or supervisory experience in Personal Care, PCS, home care, or related human services field
- Strong knowledge of Medicaid regulations, PCS service definitions, and documentation requirements
- Proven ability to manage staff, operations, and compliance simultaneously
- Excellent organizational, communication, and leadership skills
PREFERRED QUALIFICATIONS
- Experience in developing or expanding PCS or home care programs
- Background in compliance, billing, or auditing within healthcare services
- Strong analytical and problem‑solving abilities
WORK SCHEDULE
Monday – Friday, 9:00 AM – 5:00 PM
Evenings or weekends may be required based on program needs
Pathways To Life, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to any legally protected status.
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