Vehicle Appraisal & Acquisition Specialist
Don Ayres Honda, Fort Wayne, Indiana, United States, 46804
What we are looking for:
The Acquisitions Specialist plays a key role in sourcing and purchasing pre-owned vehicles for the dealership, with a primary focus on identifying, evaluating, and securing inventory that aligns with our sales goals and customer demand. This position requires strong market awareness, negotiation skills, and the ability to build relationships with sellers.
This position is an ideal fit for those interested in sales, marketing, business administration, and customer service.
In addition to vehicle procurement, the Acquisitions Specialist supports dealership operations by coordinating with sales, service, and parts departments to ensure seamless communication and efficient handling of inventory-related tasks. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. Strong interpersonal skills and the ability to work collaboratively across teams are essential.
Video: Click here to see first-hand what an Acquisitions Specialist does at Don Ayres
Schedule/Hours: Full time, hours between 9am and 7pm Monday through Thursday and Friday-Saturday 9am-6pm.
Key Responsibilities:
Provide comprehensive vehicle appraisals for customers while in for service, as well as new car trade appraisals
Proactively reach out to customers to offer appraisals and purchase opportunities for their vehicles.
Keep service and sales customers up to date on their upgrade options
Answer customer questions and establish follow-up with sales appointments
Assist customers interested in replacing or selling their vehicles
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Respond quickly to internet and phone inquiries using email, phone and live chat
Participate in team & process development sessions keeping positive relationships with sales team and dealership management.
Utilize CRM (Client Relationship Management) tracking system daily.
Required Qualifications:
High school diploma or equivalent
Previous customer service experience
Proficiency with technology and computer systems
Excellent customer service and communication skills
Ability to multi-task and handle a fast-paced environment
Positive, professional, and proactive demeanor
Valid driver’s license with a clean driving record
Must be able to pass pre-employment drug screen and background check
Preferred Qualifications:
This position is ideal for those interested and have experience in sales, marketing, or customer service.
Proficiency with CRM software
Ability to drive manual transmission preferred, but not required
Detail oriented and proficient at analyzing data
General automotive knowledge
Skills and Competencies:
Customer-focused with a friendly, approachable demeanor
Strong attention to detail and organizational skills
Strong time management skills and the ability to prioritize tasks
Ability to solve problems and recommend solutions to customers' needs
Ability totake initiative and make decisions quickly
A bility to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner.
Ability to work effectively and collaboratively with others to achieve shared goals.
Work Environment:
This is an in-store position, working in the service and sales department in a fast-paced, customer-focused dealership environment
This is a full-time position that would require some evening hours and some Saturday hours. Our service department is open Monday-Friday 7:00am-6:00pm and Saturday 8:30am-3:00pm.
Ability to sit or stand for extended periods of time
Occasional lifting and carrying of documents or supplies
Ability to operate office equipment (computers, phones, printers, etc.)
Benefits:
Competitive pay with performance-based compensation
Health and dental insurance
Supplemental vision, dental, and life insurance
Paid time off and holidays
Closed on major holidays
Short-term disability insurance
Life insurance coverage at no cost, fully paid by the employer
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match.
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Fast-paced, high-energy environment
Supportive, friendly, and positive company culture
#J-18808-Ljbffr
This position is an ideal fit for those interested in sales, marketing, business administration, and customer service.
In addition to vehicle procurement, the Acquisitions Specialist supports dealership operations by coordinating with sales, service, and parts departments to ensure seamless communication and efficient handling of inventory-related tasks. The ideal candidate is proactive, detail-oriented, and thrives in a fast-paced environment. Strong interpersonal skills and the ability to work collaboratively across teams are essential.
Video: Click here to see first-hand what an Acquisitions Specialist does at Don Ayres
Schedule/Hours: Full time, hours between 9am and 7pm Monday through Thursday and Friday-Saturday 9am-6pm.
Key Responsibilities:
Provide comprehensive vehicle appraisals for customers while in for service, as well as new car trade appraisals
Proactively reach out to customers to offer appraisals and purchase opportunities for their vehicles.
Keep service and sales customers up to date on their upgrade options
Answer customer questions and establish follow-up with sales appointments
Assist customers interested in replacing or selling their vehicles
Provide customers with initial product information & direct them to the appropriate dealership resources
Present initial financing options based on customer needs
Respond quickly to internet and phone inquiries using email, phone and live chat
Participate in team & process development sessions keeping positive relationships with sales team and dealership management.
Utilize CRM (Client Relationship Management) tracking system daily.
Required Qualifications:
High school diploma or equivalent
Previous customer service experience
Proficiency with technology and computer systems
Excellent customer service and communication skills
Ability to multi-task and handle a fast-paced environment
Positive, professional, and proactive demeanor
Valid driver’s license with a clean driving record
Must be able to pass pre-employment drug screen and background check
Preferred Qualifications:
This position is ideal for those interested and have experience in sales, marketing, or customer service.
Proficiency with CRM software
Ability to drive manual transmission preferred, but not required
Detail oriented and proficient at analyzing data
General automotive knowledge
Skills and Competencies:
Customer-focused with a friendly, approachable demeanor
Strong attention to detail and organizational skills
Strong time management skills and the ability to prioritize tasks
Ability to solve problems and recommend solutions to customers' needs
Ability totake initiative and make decisions quickly
A bility to consistently track, monitor, and ensure that tasks, commitments, or projects are completed in a timely and effective manner.
Ability to work effectively and collaboratively with others to achieve shared goals.
Work Environment:
This is an in-store position, working in the service and sales department in a fast-paced, customer-focused dealership environment
This is a full-time position that would require some evening hours and some Saturday hours. Our service department is open Monday-Friday 7:00am-6:00pm and Saturday 8:30am-3:00pm.
Ability to sit or stand for extended periods of time
Occasional lifting and carrying of documents or supplies
Ability to operate office equipment (computers, phones, printers, etc.)
Benefits:
Competitive pay with performance-based compensation
Health and dental insurance
Supplemental vision, dental, and life insurance
Paid time off and holidays
Closed on major holidays
Short-term disability insurance
Life insurance coverage at no cost, fully paid by the employer
Employee Assistance Program
Fitness Club Discount
401(k) retirement plan with company match.
Employee discounts on parts and services
Ongoing training and career advancement opportunities
Fast-paced, high-energy environment
Supportive, friendly, and positive company culture
#J-18808-Ljbffr