Call Center Representatives Philadelphia, PA – Onsite A well-respected Philadelphia-based transit organization is seeking Call Center Representatives to join its customer service team through The Midtown Group. This is a great opportunity to support your community while gaining valuable call center and transportation service experience. Interview & Training Details Interviews (by appointment only): Wednesday, February 11th *No walk-ins accepted Training Start Date: Tuesday, February 24th Training Schedule: Monday–Friday, 7:00 AM – 4:00 PM (no absences permitted) Training Pay: $20.00/hour (increases to $22.00/hour after Training ) Important: No time off permitted during the first three weeks (February 24th – March 13th) Work Schedule After training, you must be available to work any assigned shift, 7 days a week Operating hours: Monday–Friday: 7:00 AM – 4:00 PM Saturday–Sunday: 7:30 AM – 4:00 PM You will be scheduled for 5 consecutive days per week Position Overview As a Call Center Representative, you will primarily assist seniors and individuals with disabilities by arranging transportation services. Representatives are expected to deliver professional, accurate, and compassionate support to all customers and employees, 365 days a year. Key Responsibilities Answer inbound calls promptly and professionally Process ride requests, changes, and cancellations via phone, fax, email, or internal systems Maintain accurate call logs and documentation Review customer eligibility through databases and scheduling software Coordinate with internal departments to ensure accuracy of travel and customer information Provide service details for paratransit and accessible fixed-route options Escalate calls to appropriate resources and follow up when needed Identify and report trends in customer inquiries or service issues Assist with training and onboarding of new hires through side-by-side support Perform clerical tasks such as faxing, filing, emailing, and data entry Support additional tasks as assigned Required Skills & Competencies Strong verbal and written communication skills Active listening and customer-focused problem-solving abilities Excellent data entry accuracy and attention to detail Strong organizational and multitasking skills Professionalism, punctuality, and reliability Ability to work well with diverse populations and colleagues