Salary:
$40.35 - $49.04 Hourly Location :
Tacoma, WA Job Type:
Classified Job Number:
0625-26 Department:
Environmental Services Opening Date:
01/30/2026 Closing Date:
2/20/2026 4:00 PM Pacific
Position Description The City of Tacoma is recruiting for the position of Source Control Representative in our Environmental Compliance section of the Environmental Services Department. We are seeking experienced candidates with exceptional customer service skills and who have a proven success record in investigation, documentation, knowledge of all applicable Federal, State and Local laws and guidelines regarding environmental compliance.
This position will work in the General Inspection group and will assist the Source Control Program Coordinator with guiding and completing work products related to the implementation of the City's Environmental Compliance Program. Duties include but are not limited to stormwater and wastewater inspections of businesses and treatment systems, spill response and complaint investigation, and writing reports and managing database records. Special projects related to the City's Environmental Compliance Program may also be assigned. In the Environmental Services
Department,
we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all.
The focus on healthy neighborhoods and a thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements:
Customers
- Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods Employees
- Foster safe culture built on trust, conversation and equity Operations
- Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER
TACOMA
The Business Operations Division, Environmental Compliance section oversees compliance of environmental regulations. The group provides safe, reliable, sustainable and well-integrated services to the citizens and businesses of Tacoma by providing inspections, sampling and monitoring of discharges to Tacoma's stormwater and wastewater infrastructure.
The Source Control Representative is a union-represented position; the scope of work may include but is not limited to the following essential duties:
Identify and inspect local industries subject to Federal, State and local storm water and wastewater discharge regulations; evaluate discharge sampling analysis, issue wastewater discharge permits and monitor industries to assure compliance with applicable wastewater discharge regulations; NPDES regulations and storm water Best Management Practices; initiate enforcement action as required. Assure commercial, industrial, and residential users are charged the appropriate Wastewater Management user charge for treatment of effluent discharge; review sampling and testing reports and establish appropriate charges; update computer billing system records to assure proper billing; notify users of unusual wastewater characteristics and assist in determining corrective action as necessary. Investigate the source or sources of toxic or non-compatible discharges to the storm water and wastewater sewer systems; contact the responsible industry(s) and provide technical assistance to determine alternative waste disposal practices; monitor and record types of waste disposed of at the central wastewater treatment plant. Provide information to customers regarding wastewater and storm water management utility charges; notify users of rate updates as necessary. Respond to, investigate, document, and provide technical assistance to other governmental agencies with the containment and clean-up activities following pollution spills. Review commercial plans, engineering reports, proposed plans and specifications for wastewater treatment and oil removal systems; issue approvals as appropriate. Investigate damage claims resulting from sewer back-ups, storms and storm water flooding and other sewer-related problems. Participate in special projects as required. Contact or communicate with various departments, governmental agencies and outside organizations and agencies and general public to coordinate activities and to provide and receive information or services as required. Prepare and maintain a variety of departmental files, records and reports to assure efficient operation. Operate a variety of equipment, tools and machinery in the routine performance of duties. Work safely and cooperatively with coworkers and the public. Physical Requirements and Working Conditions
Office and outdoors environment; driving to various sites. May require working in a confined space. An employee in this position may be subject to hazardous conditions. Must lift and replace manhole covers weighing approximately 100 pounds with a tool. Incumbents may be on rotating call rosters, weekend pager duty and must be available to respond to after-hours service calls such as spills, flooding and sanitary sewer overflows. Qualifications
An equivalent combination to:
Graduation from high school supplemented by college-level course work in business, science or engineering.
AND
Two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
Valid Washington Driver's License at time of appointment with maintenance thereafter. Must obtain a 40-hour HAZWOPER certificate prior to completion of probation with maintenance thereafter.
Knowledge & Skills
Principles and terminology regarding wastewater treatment and transmission Principles and terminology regarding storm water management Modern office practices, procedures and equipment Record-keeping techniques Operation of a computer terminal Oral and written communications skills Interpersonal skills using tact, patience and courtesy Federal, State and local codes, regulations, laws, procedures and ordinances as applied to wastewater treatment and transmission and storm water management Technical aspects of field of specialty Basic research methods City organization, operations, policies and objectives Basic principles of chemistry Industrial and commercial inspection policies and procedures Microsoft office software Safety rules and regulations Perform technical work related to the investigation, coordination and resolution of various programs regarding wastewater management Operate a variety of equipment, tools and machinery Communicate effectively both orally and in writing Read, interpret, apply and explain applicable codes, rules, regulations, policies and procedures Maintain records and prepare reports Issue discharge permits according to established guidelines Establish and maintain cooperative and effective working relationships with others Analyze situations accurately and adopt an effective course of action Resolve complex customer service problems and complaints Work independently Plan and organize work
Selection Process & Supplemental Information Application Process
Interested individual should complete the online application and attach a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their job application and responses to
Supplemental Questions # 10-13
reviewed and scored by a committee of subject matter experts, as the
Experience and Training Test . It is the responsibility of the applicant to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Candidates who pass the experience and training test will be placed on an Eligible List for potential interview and hiring consideration.
Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 17. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes. Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
City of Tacoma's Commitment to Diversity, Equity, and Inclusion
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you're passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
The Community
Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.
Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.
With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!
View this exciting video to learn more about the City of Tacoma:
Compensation & Benefits
Pay Details:
Hourly Rate: $40.35 - $49.04
Annual Salary: $83,928.00 - $102,003.20 The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. 01
The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application.I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.
Yes No
02
Are you a high school graduate or the equivalent, such as a General Education Degree or Home-Schooling graduate?
Yes No
03
Do you have two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns?
Yes No
04
Do you have post-high school college-level course work in business, science or engineering?Ex. CESCL, LID, WWHM, and other industry related training may apply
Yes No
05
Will you have a valid Washington State Driver License at time of appointment to this position if you are selected for the job?
Yes No
06
Which areas of source control are you most interested in working? (Check all that apply)
Wastewater Storm water Both
07
How would you rate your proficiency investigating, coordinating, and resolving complex customer service problems and complaints?
I have minimal experience and training resolving complex customer service issues. I have strong environmental experience, but minimal customer service experience. I have worked in the service industry and have basic customer service skills. I have strong interpersonal skills and experience serving customers with complex issues using tact, patience and courtesy.
08
What kinds of experiences have you had working with others with different backgrounds than your own? 09
INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST:Questions 10-13 are the experience and training test that will be used to establish the eligibility list. These questions will be scored by subject matter experts who will not have access to any of your application materials, and will provide scores based solely upon your answers to these questions. Your answers must stand on their own merit.
DO NOT refer to your resume in lieu of answering these questions; this will result in a score of 0 points. Raters will not have access to your resume or application at this step in the process. Your score on the experience and training test will solely reflect your responses to questions 10-13.
For questions 10-13, make sure you read the question and provide complete informative answers, including your roles in the position and key activities.
Please indicate "Yes" that you have read and understand the instructions for questions 10-13.
Yes No
10
Please describe any work experience involving public contact and complaint investigation and/or resolution. Please address each area and include the length of time performing those duties. If you have no experience type N/A. 11
Please describe how you would prepare for and conduct an inspection of a commercial/industrial facility for storm water and/or pre-treatment requirements. Outline the steps you would take before and during the inspection. What would your response be if the industry representative is not cooperating with your inspection? If you have no experience in this area respond with N/A. 12
In 500 words or less, please describe your experience working with pretreatment, wastewater and stormwater regulations, reviewing technical information, and explaining these requirements/interacting with customers and the public. If you have no experience, please state "N/A". 13
Please describe your work experience complying with or enforcing Federal, State and local laws and regulations. Include descriptions of any interaction with regulatory agencies and include length of time performing those duties. If you have no experience type N/A. 14
Please tell us how you learned about this job opening.
Job Interest Card notification Internet search Professional organization Community organization Military organization Union job posting City of Tacoma employee Online job board posting Word of mouth Other
15
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. 16
Military Veterans - did you remember to upload your DDForm 214 Member Copy 4 for review for Veteran's Preference eligibility? All non-military please select respond "no".
Yes No
Required Question
$40.35 - $49.04 Hourly Location :
Tacoma, WA Job Type:
Classified Job Number:
0625-26 Department:
Environmental Services Opening Date:
01/30/2026 Closing Date:
2/20/2026 4:00 PM Pacific
Position Description The City of Tacoma is recruiting for the position of Source Control Representative in our Environmental Compliance section of the Environmental Services Department. We are seeking experienced candidates with exceptional customer service skills and who have a proven success record in investigation, documentation, knowledge of all applicable Federal, State and Local laws and guidelines regarding environmental compliance.
This position will work in the General Inspection group and will assist the Source Control Program Coordinator with guiding and completing work products related to the implementation of the City's Environmental Compliance Program. Duties include but are not limited to stormwater and wastewater inspections of businesses and treatment systems, spill response and complaint investigation, and writing reports and managing database records. Special projects related to the City's Environmental Compliance Program may also be assigned. In the Environmental Services
Department,
we believe everything we do supports healthy neighborhoods and a thriving Puget Sound, leaving a better Tacoma for all.
The focus on healthy neighborhoods and a thriving Puget Sound defines the core values of the Environmental Services Department and our clear focus on: Customers, Employees and Operations with the three following statements:
Customers
- Partner with the community on customer-valued services to meet the diverse needs of Tacoma neighborhoods Employees
- Foster safe culture built on trust, conversation and equity Operations
- Operate using best practices and innovation to meet changing environmental and community needs. HEALTHY NEIGHBORHOODS + THRIVING PUGET SOUND = A BETTER
TACOMA
The Business Operations Division, Environmental Compliance section oversees compliance of environmental regulations. The group provides safe, reliable, sustainable and well-integrated services to the citizens and businesses of Tacoma by providing inspections, sampling and monitoring of discharges to Tacoma's stormwater and wastewater infrastructure.
The Source Control Representative is a union-represented position; the scope of work may include but is not limited to the following essential duties:
Identify and inspect local industries subject to Federal, State and local storm water and wastewater discharge regulations; evaluate discharge sampling analysis, issue wastewater discharge permits and monitor industries to assure compliance with applicable wastewater discharge regulations; NPDES regulations and storm water Best Management Practices; initiate enforcement action as required. Assure commercial, industrial, and residential users are charged the appropriate Wastewater Management user charge for treatment of effluent discharge; review sampling and testing reports and establish appropriate charges; update computer billing system records to assure proper billing; notify users of unusual wastewater characteristics and assist in determining corrective action as necessary. Investigate the source or sources of toxic or non-compatible discharges to the storm water and wastewater sewer systems; contact the responsible industry(s) and provide technical assistance to determine alternative waste disposal practices; monitor and record types of waste disposed of at the central wastewater treatment plant. Provide information to customers regarding wastewater and storm water management utility charges; notify users of rate updates as necessary. Respond to, investigate, document, and provide technical assistance to other governmental agencies with the containment and clean-up activities following pollution spills. Review commercial plans, engineering reports, proposed plans and specifications for wastewater treatment and oil removal systems; issue approvals as appropriate. Investigate damage claims resulting from sewer back-ups, storms and storm water flooding and other sewer-related problems. Participate in special projects as required. Contact or communicate with various departments, governmental agencies and outside organizations and agencies and general public to coordinate activities and to provide and receive information or services as required. Prepare and maintain a variety of departmental files, records and reports to assure efficient operation. Operate a variety of equipment, tools and machinery in the routine performance of duties. Work safely and cooperatively with coworkers and the public. Physical Requirements and Working Conditions
Office and outdoors environment; driving to various sites. May require working in a confined space. An employee in this position may be subject to hazardous conditions. Must lift and replace manhole covers weighing approximately 100 pounds with a tool. Incumbents may be on rotating call rosters, weekend pager duty and must be available to respond to after-hours service calls such as spills, flooding and sanitary sewer overflows. Qualifications
An equivalent combination to:
Graduation from high school supplemented by college-level course work in business, science or engineering.
AND
Two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns.
LICENSES, CERTIFICATES AND OTHER REQUIREMENTS:
Valid Washington Driver's License at time of appointment with maintenance thereafter. Must obtain a 40-hour HAZWOPER certificate prior to completion of probation with maintenance thereafter.
Knowledge & Skills
Principles and terminology regarding wastewater treatment and transmission Principles and terminology regarding storm water management Modern office practices, procedures and equipment Record-keeping techniques Operation of a computer terminal Oral and written communications skills Interpersonal skills using tact, patience and courtesy Federal, State and local codes, regulations, laws, procedures and ordinances as applied to wastewater treatment and transmission and storm water management Technical aspects of field of specialty Basic research methods City organization, operations, policies and objectives Basic principles of chemistry Industrial and commercial inspection policies and procedures Microsoft office software Safety rules and regulations Perform technical work related to the investigation, coordination and resolution of various programs regarding wastewater management Operate a variety of equipment, tools and machinery Communicate effectively both orally and in writing Read, interpret, apply and explain applicable codes, rules, regulations, policies and procedures Maintain records and prepare reports Issue discharge permits according to established guidelines Establish and maintain cooperative and effective working relationships with others Analyze situations accurately and adopt an effective course of action Resolve complex customer service problems and complaints Work independently Plan and organize work
Selection Process & Supplemental Information Application Process
Interested individual should complete the online application and attach a resume and cover letter by the closing date and time listed on the job announcement. Applications received without attaching the required materials may not progress in the selection process.
Candidates who are eligible for Veteran's Preference scoring criteria must attach a copy of their DD-214 member copy 4, (proof of military discharge form) at time of application, to be eligible for review for Veteran's Preference points. Examination Process: This is a competitive selection process. Applicants who meet the minimum qualifications will have their job application and responses to
Supplemental Questions # 10-13
reviewed and scored by a committee of subject matter experts, as the
Experience and Training Test . It is the responsibility of the applicant to adequately describe all pertinent experience and training. Please make sure you read the questions and provide complete informative answers, including your roles in the position and key activities. Candidates who pass the experience and training test will be placed on an Eligible List for potential interview and hiring consideration.
Appointment is subject to passing a background check. This position is covered by a Labor Agreement between the City of Tacoma and Local 17. New employees must successfully complete a nine-month probationary period prior to obtaining permanent status in this classification. Get Assistance
For assistance with the application process or questions regarding this job announcement please contact the Human Resources office at (253) 591-5400 by 4:00 p.m. of the closing date of the job announcement.
For technical difficulties using the Neogov system, call the applicant support line at 1-855-524-5627 between 6:00 a.m. and 5:00 p.m. Pacific Standard Time. This will allow us to assist you before the job announcement closes. Communication with the City of Tacoma
We primarily communicate via email during the application process. Emails from Tacoma.gov and/or governmentjobs.com should be placed on your safe domain list to ensure that you receive notifications in a timely manner. As a precaution, you may also want to check your junk email folders.
City of Tacoma's Commitment to Diversity, Equity, and Inclusion
At the City of Tacoma, we're on a mission to make our workforce as diverse and inclusive as the community we serve. We're committed to eliminating racial and other disparities, and we actively seek out candidates from a wide range of backgrounds and cultures. Join our team at the City of Tacoma and help us build a more vibrant, inclusive, and equitable community for all.
The City of Tacoma believes that diversity of thought, background, and experience contributes to our success and innovation. If you're passionate about this role and our mission, we encourage you to apply. If you have a less traditional background, we want to hear about your transferrable skills and experience. We value a variety of perspectives and are excited to see what you bring to the table.
The Community
Tacoma is centrally located just 32 miles south of the city of Seattle and 31 miles north of the state capital, Olympia. The City of Tacoma is also home to the Port of Tacoma, which is among the largest container ports in the United States. Like most cities in the northwest, Tacoma is surrounded by beautiful nature, offering residents many opportunities for outdoor adventures.
Largely suburban in nature with a small, but dense, urban core, Tacoma is home to numerous institutes of higher learning that attract students from across the country. The University of Washington Tacoma, Pacific Lutheran University, University of Puget Sound, a satellite campus of the Evergreen State College, three community/technical colleges, and several trade and business schools are within Tacoma's geographic area. Downtown's Cultural District is the site of the Washington State History Museum, Museum of Glass, the Tacoma Art Museum, and America's Car Museum.
With its affordable housing and distinctive neighborhoods and business districts, the city has been recognized numerous times as a best city to live in the nation. To see a few of the great things Tacoma has to offer, view this YouTube Video!
View this exciting video to learn more about the City of Tacoma:
Compensation & Benefits
Pay Details:
Hourly Rate: $40.35 - $49.04
Annual Salary: $83,928.00 - $102,003.20 The City of Tacoma provides excellent medical, dental and vision plans for the whole family; paid holidays and paid leave; participation in the Tacoma Employees' Retirement System (alternate plan for Police/Fire); continuing education and advancement opportunities and a growing variety of City-sponsored health and wellness opportunities and incentives.
Medical Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Dental Coverage: For eligible employees and their families, including domestic partners and dependent children age 26 or younger.
Vision Coverage: For eligible employees and their eligible dependents.
Paid Leave: City employees are entitled to received paid holidays, sick/vacation leave or personal time off (PTO), depending upon union affiliation and appointment type.
Insurance Plans: Employees are covered by a long-term disability plan. Short-term and expanded long-term disability insurance plans are also available to employees. The State Industrial Insurance Act also covers employees.
Deferred Compensation: Income can be set aside on a pretax basis and invested for supplementation of normal retirement income.
Retirement: All employees of the City, except members of the Police and Fire services, Tacoma Rail and certain project employees, are included in the Tacoma Employees' Retirement System. Information on the Tacoma Employees' Retirement System can be found at www.cityoftacoma.org or by calling (253) 502-8200.
Other Employment Information
Direct Deposit: Employees are paid on a bi-weekly schedule by direct deposit.
Salary Increases: Based on satisfactory job performance, the City provides for a regular progression of salary increases for most classifications according to the salary schedule.
Union Affiliation: Many job classifications are covered by union security provisions which require union membership, dues, or payment of equivalent service fees.
Note: The provisions of this job announcement do not constitute an expressed or implied contract. Any provision contained herein may be modified and/or revoked without notice. 01
The Supplemental Questionnaire is part of the examination process; accordingly, it should be completed carefully. It must be submitted with your application. Responses to supplemental questions must be original content created by the applicant using their own words. The use of online tools or resources to create responses, such as Artificial Intelligence (ChatGPT, etc.), Google, Bing, etc., or plagiarism in any form, is considered cheating and falsification of the application.Do not indicate "see resume" or copy unrelated content from your resume when answering these questions. Answer all information requested in each question. Failure to do so may result in rejection of your application.I certify that the information provided is accurate and complete to the best of my knowledge. I understand that any falsification may cancel any terms, conditions, or privileges of employment.
Yes No
02
Are you a high school graduate or the equivalent, such as a General Education Degree or Home-Schooling graduate?
Yes No
03
Do you have two years of experience in an environmental, scientific or ecological field, investigating and resolving customer concerns?
Yes No
04
Do you have post-high school college-level course work in business, science or engineering?Ex. CESCL, LID, WWHM, and other industry related training may apply
Yes No
05
Will you have a valid Washington State Driver License at time of appointment to this position if you are selected for the job?
Yes No
06
Which areas of source control are you most interested in working? (Check all that apply)
Wastewater Storm water Both
07
How would you rate your proficiency investigating, coordinating, and resolving complex customer service problems and complaints?
I have minimal experience and training resolving complex customer service issues. I have strong environmental experience, but minimal customer service experience. I have worked in the service industry and have basic customer service skills. I have strong interpersonal skills and experience serving customers with complex issues using tact, patience and courtesy.
08
What kinds of experiences have you had working with others with different backgrounds than your own? 09
INSTRUCTIONS FOR THE EXPERIENCE AND TRAINING TEST:Questions 10-13 are the experience and training test that will be used to establish the eligibility list. These questions will be scored by subject matter experts who will not have access to any of your application materials, and will provide scores based solely upon your answers to these questions. Your answers must stand on their own merit.
DO NOT refer to your resume in lieu of answering these questions; this will result in a score of 0 points. Raters will not have access to your resume or application at this step in the process. Your score on the experience and training test will solely reflect your responses to questions 10-13.
For questions 10-13, make sure you read the question and provide complete informative answers, including your roles in the position and key activities.
Please indicate "Yes" that you have read and understand the instructions for questions 10-13.
Yes No
10
Please describe any work experience involving public contact and complaint investigation and/or resolution. Please address each area and include the length of time performing those duties. If you have no experience type N/A. 11
Please describe how you would prepare for and conduct an inspection of a commercial/industrial facility for storm water and/or pre-treatment requirements. Outline the steps you would take before and during the inspection. What would your response be if the industry representative is not cooperating with your inspection? If you have no experience in this area respond with N/A. 12
In 500 words or less, please describe your experience working with pretreatment, wastewater and stormwater regulations, reviewing technical information, and explaining these requirements/interacting with customers and the public. If you have no experience, please state "N/A". 13
Please describe your work experience complying with or enforcing Federal, State and local laws and regulations. Include descriptions of any interaction with regulatory agencies and include length of time performing those duties. If you have no experience type N/A. 14
Please tell us how you learned about this job opening.
Job Interest Card notification Internet search Professional organization Community organization Military organization Union job posting City of Tacoma employee Online job board posting Word of mouth Other
15
Please provide specific information regarding how you learned about this job opening. Thank you, your feedback will be used to evaluate our success reaching the public and refine our methods for future job postings. 16
Military Veterans - did you remember to upload your DDForm 214 Member Copy 4 for review for Veteran's Preference eligibility? All non-military please select respond "no".
Yes No
Required Question