Yellowstone Club is paradise in Montana. A private residential community in Big Sky, Montana, Yellowstone Club offers its Members the world’s only private ski and golf community. With fabulous skiing and snowboarding and the most gorgeous spring and summer weather to enjoy the 18‑hole golf course, rivers, hiking, biking, and more, our Members love being a part of this exceptional community. Our employees make the Yellowstone Club experience come alive. If you would love being a part of the Montana charm and providing the highest level of guest service, ensuring no detail is too small to overlook, and being a part of creating experiences, then Yellowstone Club is looking for you.
Major Responsibilities
Ensure outstanding guest service in a guest‑friendly environment, greeting and acknowledging every Member and guest, maintaining service standards, solid product knowledge, and all other components of guest service.
Display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally, and ensure all transactions with guests are handled legally and ethically.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions
Completion of assigned preventative maintenance and manual labor oriented tasks as assigned by senior staff.
Effectively take direction from Property Managers.
Conduct face‑to‑face meetings with clients.
Maintain clear and consistent communication via email and phone.
Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business.
Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
Perform routine inspections of residences to ensure that the homes are in a constant state of readiness.
Assist in maintaining Member/owner/guest history regarding special needs/preferences.
Ability to respond to Member issues or coordinate response in a timely fashion.
Other Duties and Responsibilities
Adhere to and monitor preventative maintenance schedules.
Maintain proper control of materials and supplies.
Ability to effectively assess Member/residence issues and resolve the issue in a professional and timely manner.
Complete small maintenance repairs when appropriate.
Quickly gain the experience and knowledge to detect and remedy warning signs of larger issues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co‑workers with professionalism and respect at all times.
Maintain privacy of our Members at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club at all times.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Consistently attend regular staff meetings prepared to contribute.
Assist in creating and maintaining quality home manuals that outline the operation and maintenance of all systems within the residences.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education Required
6 months of property management experience or equivalent experience in a related field.
High school diploma, GED or vocational training or job‑related course work required.
Proven experience using communication and organizational skills to accomplish goals.
Experience/Education Preferred
Undergraduate degree in Hospitality Management or a related field from an accredited University.
Proven experience using communication and organizational skills to accomplish goals.
Certificates & Licenses
Valid US Driver’s License
Computer Skills
Proficiency working with basic technology, including smartphones, computers, and email.
Intermediate to Advanced knowledge of all Microsoft Office Suite Products
Language Ability
Able to speak clearly and effectively with Members, guests, co‑workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate‑controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to talk and/or hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to stand and walk, climb or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy, neatness, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
Benefits
Free transportation to and from Bozeman
Complimentary shift meals
Health Benefits for all Seasonal Employees
401k eligibility and bi‑weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
End of season employee appreciation day and retail sale
Access to Employee Store in Bozeman
Participate in Hike, Mountain Bike, and Disc Golf Employee Days
For more information about the Club, visit www.yellowstoneclub.com .
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
#J-18808-Ljbffr
Major Responsibilities
Ensure outstanding guest service in a guest‑friendly environment, greeting and acknowledging every Member and guest, maintaining service standards, solid product knowledge, and all other components of guest service.
Display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally, and ensure all transactions with guests are handled legally and ethically.
Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, Members, and guests at all times. In the event of an accident or emergency, seek medical attention if necessary and contact your direct manager, the Director of Property Management, or Human Resources immediately.
Maintain a favorable working relationship with all company employees to foster and promote a positive working environment.
Essential Job Functions
Completion of assigned preventative maintenance and manual labor oriented tasks as assigned by senior staff.
Effectively take direction from Property Managers.
Conduct face‑to‑face meetings with clients.
Maintain clear and consistent communication via email and phone.
Cultivate and maintain quality relationships with teammates, owners, vendors, and contractors to ensure positive current and future business.
Ensure that all work is carried out in a consistent, professional, timely and cost efficient manner.
Perform routine inspections of residences to ensure that the homes are in a constant state of readiness.
Assist in maintaining Member/owner/guest history regarding special needs/preferences.
Ability to respond to Member issues or coordinate response in a timely fashion.
Other Duties and Responsibilities
Adhere to and monitor preventative maintenance schedules.
Maintain proper control of materials and supplies.
Ability to effectively assess Member/residence issues and resolve the issue in a professional and timely manner.
Complete small maintenance repairs when appropriate.
Quickly gain the experience and knowledge to detect and remedy warning signs of larger issues.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established Club policies, procedures, and standards of service to achieve the overall objectives of this position.
Meet departmental productivity, organization, punctuality/attendance, and consistency standards.
Maintain a positive and respectful attitude.
Treat Members, guests, vendors, customers and co‑workers with professionalism and respect at all times.
Maintain privacy of our Members at all times.
Maintain a clean and neat appearance at all times.
Communicate regularly and effectively with all employees, supervisors, managers, and directors.
Perform work in a safe and high quality manner.
Project a favorable image of Yellowstone Club at all times.
Must be able to work flexible work hours/schedule including evenings, weekends, and holidays. Long hours may be required due to business demands.
Consistently attend regular staff meetings prepared to contribute.
Assist in creating and maintaining quality home manuals that outline the operation and maintenance of all systems within the residences.
Nothing in this job description restricts management’s right to assign or reassign duties, work hours and/or responsibilities for this job at any time.
Experience/Education Required
6 months of property management experience or equivalent experience in a related field.
High school diploma, GED or vocational training or job‑related course work required.
Proven experience using communication and organizational skills to accomplish goals.
Experience/Education Preferred
Undergraduate degree in Hospitality Management or a related field from an accredited University.
Proven experience using communication and organizational skills to accomplish goals.
Certificates & Licenses
Valid US Driver’s License
Computer Skills
Proficiency working with basic technology, including smartphones, computers, and email.
Intermediate to Advanced knowledge of all Microsoft Office Suite Products
Language Ability
Able to speak clearly and effectively with Members, guests, co‑workers, vendors and other Yellowstone Club departments. Able to write clearly and legibly.
Math Ability
Able to perform basic math calculations.
Reasoning Ability
Ability to solve intermediate problems and/or know when it is necessary to get a manager to assist in problem solving.
Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work for this position is usually performed in a climate‑controlled environment. However, the employee may be required to work outside in extreme heat, cold, rain, wind, snow or inclement weather as the demands of the position so dictate.
Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee is frequently required to lift up to 40 pounds. The employee is constantly required to talk and/or hear. While performing the duties of this job the employee is constantly required to use hands and fingers to handle or lift items. The employee is constantly required to stand and walk, climb or balance, and stoop, kneel, bend, crouch, or reach with hands and arms. The employee is also constantly required to use their vision and alertness to perform an activity such as but not limited to: determining the accuracy, neatness, and thoroughness of the work assigned, drive a Club vehicle, inspect for hazards and safety violations, and/or operate machinery as related to the position. The employee is constantly required to maintain safety standards and compliance with Yellowstone Club policies and Montana state laws when operating vehicles.
Receipt and Acknowledgment
The job description provides a general summary of the position in which I am employed. The contents of this job description are job requirements, and, at this time, I know of no limitations which would prevent me from performing these functions with or without accommodation. I further understand that it is my responsibility to inform my supervisor if at any time I am unable to perform these functions.
Job duties, tasks, work hours and work requirements may be changed at any time due to business demands, by the Club.
Acceptable job performance includes completion of the job responsibilities as well as compliance with the policies, procedures, rules and regulations of Yellowstone Club.
I have read and understand this job description as outlined herein. I have been allowed to ask questions in order to clarify any points listed on this job description.
Benefits
Free transportation to and from Bozeman
Complimentary shift meals
Health Benefits for all Seasonal Employees
401k eligibility and bi‑weekly match
Access to onsite fitness center 24/7
Discounted Employee Housing in Big Sky or Gallatin Gateway
Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
End of season employee appreciation day and retail sale
Access to Employee Store in Bozeman
Participate in Hike, Mountain Bike, and Disc Golf Employee Days
For more information about the Club, visit www.yellowstoneclub.com .
To apply, please visit www.yellowstoneclub.com and click on "YC Careers" at the bottom of the homepage.
#J-18808-Ljbffr