Overview
Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels.
Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists.
Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada.
Support collective bargaining agreement negotiations and contract administration • Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader
Serve as Common Ground facilitator
Drive direct interventions with Managers and employees on most sensitive cases and or escalations
Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes
Develop ER/LR policies for a region or a country
Attend unemployment hearings at the appropriate government agency
Responsibilities
Deliver ER/LR training for ER professionals, BUHR and People Leaders • Lead ER/LR projects • Deliver ER/LR change and communications work, including, but not limited to, stakeholder management.
Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team.
Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level
Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights.
Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
Prepare written reports, communications and other documents supporting assigned work.
Experience
A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management.
Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
Proven success in establishing, managing and empowering a global virtual team
Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise
Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization • Strong understanding of HR Operations
High results orientation and ability to motivate team to high levels of performance
Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.)
Skills
Top Three Skills: Time Management, Demonstrated ERLR Knowledge, Ability to effectively manage complex investigation/allegations and document
Education About US Tech Solutions US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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Manage assigned operational activities to achieve target key performance indicators, operational level agreements and service levels.
Ensure timely and compliant handling of all assigned grievance, discipline and policy interpretation requests and provide advice and counsel to ER/LR Specialists.
Investigate and prepare responses to EEOC and/or equivalent government agency charges in the US, Puerto Rico and Canada.
Support collective bargaining agreement negotiations and contract administration • Serve as ER/LR Country Leader, such as Canada and Puerto Rico; or as business segment leader
Serve as Common Ground facilitator
Drive direct interventions with Managers and employees on most sensitive cases and or escalations
Stay current on country (countries) employment and labor practices. Ensure workplace policies are current and in compliance with applicable local laws and notify management of regulatory changes
Develop ER/LR policies for a region or a country
Attend unemployment hearings at the appropriate government agency
Responsibilities
Deliver ER/LR training for ER professionals, BUHR and People Leaders • Lead ER/LR projects • Deliver ER/LR change and communications work, including, but not limited to, stakeholder management.
Develop staff capability, knowledge, skills and understanding of the country or countries and Work Locations by organizing frequent functional/ operational training and knowledge sharing activities for members of the team.
Conduct environmental scans and participate in significant workplace events (such as the planning and execution of RIF’s, M&A’s, etc. at the cluster/country level
Understand the Key Performance Indicators and operational metrics that are critical to managing service delivery in order to achieve Service Level Agreements and meet customer service standards. Interpret and translate business metrics into insights.
Make recommendations on continuous improvement opportunities to enhance provision of services by reviewing and providing feedback on operational processes, policies, standard operating procedures and work instructions and introduce key improvement plans for execution.
Prepare written reports, communications and other documents supporting assigned work.
Experience
A minimum of 6 years progressive HR experience with a concentration in Employee Relations, Labor Relations, and HR Generalist experience researching, investigating, and addressing employee misconduct and below job performance standards; providing guidance to management.
Strong leadership skills; operates as a global leader with understanding and appreciation for regional differences
Proven success in establishing, managing and empowering a global virtual team
Ability to establish a culture focused on speed, accountability and continuous improvement while building employee-centric repeatable and sustainable processes Relationship management, coaching and collaboration skills, with leaders at all levels and key stakeholders Experienced in shaping solutions and driving business results, with strong communication and collaborative partnership skills with internal and external stakeholders to ensure the effective execution of HR solutions across the enterprise
Experience using Service Center technologies, ticket management, knowledge management, telephony / IVR, document management, etc.
Experienced in development and reporting of HR analytics to manage performance and drive data-based decisions for HR and the organization • Strong understanding of HR Operations
High results orientation and ability to motivate team to high levels of performance
Strong knowledge of Human Resource Information Systems and applications (e.g. ERP, HRIS, Applicant Management Systems, etc.)
Skills
Top Three Skills: Time Management, Demonstrated ERLR Knowledge, Ability to effectively manage complex investigation/allegations and document
Education About US Tech Solutions US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit www.ustechsolutions.com.
US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#J-18808-Ljbffr