Customer Service Representative
CincyConnect Services, San Antonio, Texas, United States, 78208
Job Title:
Customer Service Representative Location:
San Antonio, TX Reports to:
Marketing Manager Job Type:
Full-time
Position Overview We are seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our brand. As a vital member of our organization, you will handle customer inquiries, resolve complaints, and provide information regarding products and services.
Key Responsibilities
Handle incoming customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services to customers.
Assist customers in resolving product or service-related issues efficiently.
Document all customer interactions in our CRM system for future reference.
Follow up with customers to ensure their issues are resolved satisfactorily.
Collaborate with other departments to address customer needs and improve service.
Requirements
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Exceptional written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work well under pressure and meet targets.
Familiarity with customer service software and CRM systems.
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Customer Service Representative Location:
San Antonio, TX Reports to:
Marketing Manager Job Type:
Full-time
Position Overview We are seeking an enthusiastic and dedicated Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for our customers, providing exceptional service and support to ensure a positive experience with our brand. As a vital member of our organization, you will handle customer inquiries, resolve complaints, and provide information regarding products and services.
Key Responsibilities
Handle incoming customer inquiries via phone, email, and chat.
Provide accurate information regarding products and services to customers.
Assist customers in resolving product or service-related issues efficiently.
Document all customer interactions in our CRM system for future reference.
Follow up with customers to ensure their issues are resolved satisfactorily.
Collaborate with other departments to address customer needs and improve service.
Requirements
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Exceptional written and verbal communication skills.
Strong problem-solving abilities and attention to detail.
Ability to work well under pressure and meet targets.
Familiarity with customer service software and CRM systems.
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