Job Title:
Customer Service Representative Location:
Newark, NJ Contract | Max Pay Rate: $18/hr
Shift Options (assigned based on business need):
5:15 AM – 2:30 PM
9:00 AM – 6:30 PM
12:00 PM – 8:30 PM
Overview We are seeking a
Customer Service Representative
to support daily delivery operations by monitoring teams, tracking routes, and resolving customer and driver-related issues in real time. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced operations environment.
Key Responsibilities
Assist customers, business partners, and drivers via phone and email
Monitor delivery routes and team performance on a daily basis
Handle customer complaints calmly and professionally
Diagnose issues, assess impact, and coordinate resolutions
Process delivery order changes or cancellations
Scan haul‑away pods and verify required documentation/stamps
Track progress, updates, and exceptions accurately in internal systems
Required Qualifications
1+ year of customer service or call center experience preferred
Strong verbal and written communication skills
Ability to multitask and manage competing priorities
Proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint a plus)
High school diploma or equivalent
Comfortable working under pressure in a time-sensitive environment
Why This Role This position plays a critical role in ensuring smooth daily operations and a positive customer experience. It’s ideal for candidates who enjoy problem‑solving, coordinating with multiple teams, and working in an operations‑driven setting.
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Customer Service Representative Location:
Newark, NJ Contract | Max Pay Rate: $18/hr
Shift Options (assigned based on business need):
5:15 AM – 2:30 PM
9:00 AM – 6:30 PM
12:00 PM – 8:30 PM
Overview We are seeking a
Customer Service Representative
to support daily delivery operations by monitoring teams, tracking routes, and resolving customer and driver-related issues in real time. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced operations environment.
Key Responsibilities
Assist customers, business partners, and drivers via phone and email
Monitor delivery routes and team performance on a daily basis
Handle customer complaints calmly and professionally
Diagnose issues, assess impact, and coordinate resolutions
Process delivery order changes or cancellations
Scan haul‑away pods and verify required documentation/stamps
Track progress, updates, and exceptions accurately in internal systems
Required Qualifications
1+ year of customer service or call center experience preferred
Strong verbal and written communication skills
Ability to multitask and manage competing priorities
Proficiency in Microsoft Office (Word, Excel, Outlook; PowerPoint a plus)
High school diploma or equivalent
Comfortable working under pressure in a time-sensitive environment
Why This Role This position plays a critical role in ensuring smooth daily operations and a positive customer experience. It’s ideal for candidates who enjoy problem‑solving, coordinating with multiple teams, and working in an operations‑driven setting.
#J-18808-Ljbffr