Job Title: Customer Service Representative
Location:
Fife, WA Max Pay Rate:
$18.50/hr Job Type:
Contract Schedule:
Tuesday - Saturday | 6:30 AM - 3:00 PM
Posting Description
We are seeking a reliable and customer-focused
Customer Service Representative
to support a fast-paced delivery operation. In this role, you will serve as a key point of contact between customers, business partners, and delivery drivers to ensure timely issue resolution and a positive customer experience.
This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks while working in a high-volume environment.
Key Responsibilities Assist customers, drivers, and business partners via phone and email Handle customer complaints calmly and professionally Diagnose issues and provide timely, effective resolutions Monitor delivery routes and track progress throughout the day Scan haul-away pods and verify required stamps Process order changes and delivery cancellations Maintain accurate documentation and follow established procedures Required Qualifications
Experience with Microsoft Office (Word, Excel, Outlook; Project a plus) Strong customer service and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Professional communication skills (verbal and written) Ability to remain calm under pressure Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience
Why Join Us
You'll be part of a supportive, high-energy team focused on delivering excellent service. This role offers valuable experience, steady hours, and the opportunity to grow within a customer-focused operation.
Fife, WA Max Pay Rate:
$18.50/hr Job Type:
Contract Schedule:
Tuesday - Saturday | 6:30 AM - 3:00 PM
Posting Description
We are seeking a reliable and customer-focused
Customer Service Representative
to support a fast-paced delivery operation. In this role, you will serve as a key point of contact between customers, business partners, and delivery drivers to ensure timely issue resolution and a positive customer experience.
This position requires strong communication skills, attention to detail, and the ability to manage multiple tasks while working in a high-volume environment.
Key Responsibilities Assist customers, drivers, and business partners via phone and email Handle customer complaints calmly and professionally Diagnose issues and provide timely, effective resolutions Monitor delivery routes and track progress throughout the day Scan haul-away pods and verify required stamps Process order changes and delivery cancellations Maintain accurate documentation and follow established procedures Required Qualifications
Experience with Microsoft Office (Word, Excel, Outlook; Project a plus) Strong customer service and problem-solving skills Ability to multitask and stay organized in a fast-paced environment Professional communication skills (verbal and written) Ability to remain calm under pressure Preferred Qualifications
High school diploma or equivalent 1+ year of customer service or call center experience
Why Join Us
You'll be part of a supportive, high-energy team focused on delivering excellent service. This role offers valuable experience, steady hours, and the opportunity to grow within a customer-focused operation.