TalentBridge
Job Title: Customer Service Representative
Location:
Brookshire, TX Max Pay Rate:
$17/hr Type:
Contract Shift:
Closing Shift | 10:30 AM – 6:30 PM Schedule:
Monday–Saturday (one weekday off)
Job Summary We are seeking a
Customer Service Representative
to support a fast-paced delivery and logistics operation. This role is customer-facing and requires strong communication, problem-solving, and multitasking skills. The CSR will work closely with customers, drivers, and business partners to resolve issues, manage delivery updates, handle member claims, and conduct outbound survey calls.
Key Responsibilities
Assist customers, drivers, and business partners via
phone and email
Handle customer complaints calmly and professionally
Diagnose, assess, and resolve service-related issues
Monitor delivery routes and track progress in real time
Handle member claims
and ensure settlements are completed within required timelines
Conduct
outbound survey calls
to customers
Document interactions and updates accurately in internal systems
Maintain service quality while working in a high-volume environment
Required Qualifications
Experience with
Microsoft Office
(Word, Excel, Outlook, PowerPoint)
Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced setting
Customer-focused mindset with strong problem-resolution skills
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service or call center experience
Experience handling customer complaints or claims
Comfortable working closing shifts and Saturday schedules
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Brookshire, TX Max Pay Rate:
$17/hr Type:
Contract Shift:
Closing Shift | 10:30 AM – 6:30 PM Schedule:
Monday–Saturday (one weekday off)
Job Summary We are seeking a
Customer Service Representative
to support a fast-paced delivery and logistics operation. This role is customer-facing and requires strong communication, problem-solving, and multitasking skills. The CSR will work closely with customers, drivers, and business partners to resolve issues, manage delivery updates, handle member claims, and conduct outbound survey calls.
Key Responsibilities
Assist customers, drivers, and business partners via
phone and email
Handle customer complaints calmly and professionally
Diagnose, assess, and resolve service-related issues
Monitor delivery routes and track progress in real time
Handle member claims
and ensure settlements are completed within required timelines
Conduct
outbound survey calls
to customers
Document interactions and updates accurately in internal systems
Maintain service quality while working in a high-volume environment
Required Qualifications
Experience with
Microsoft Office
(Word, Excel, Outlook, PowerPoint)
Strong verbal and written communication skills
Ability to multitask and stay organized in a fast-paced setting
Customer-focused mindset with strong problem-resolution skills
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service or call center experience
Experience handling customer complaints or claims
Comfortable working closing shifts and Saturday schedules
#J-18808-Ljbffr