Overview
Job Title:
Customer Service Representative Location:
Passaic, NJ Max Pay Rate:
$18.50/hr Job Type:
Contract Schedule:
Workdays:
Sunday, Monday, Tuesday, Friday, Saturday
Days Off:
Wednesday & Thursday
Shift:
5:00 AM – 1:30 PM Work Environment:
Onsite, fast-paced operations setting
Bilingual (Spanish/English):
Strongly preferred
Posting Description:
We are hiring a
Customer Service Representative
to support delivery and logistics operations by serving as a primary communication link between customers, business partners, and driver teams. This role requires strong phone and email communication skills, attention to detail, and the ability to resolve issues in real time.
The ideal candidate is calm under pressure, highly organized, and comfortable working early morning shifts in a fast-paced environment.
Responsibilities
Assist customers, business partners, and drivers via
phone and email
Handle customer complaints professionally and de-escalate issues
Diagnose, assess, and resolve delivery-related problems
Monitor delivery routes and track progress throughout the shift
Scan haul-away pods and verify required stamps
Process delivery order changes and cancellations
Maintain accurate documentation and timely follow-ups
Required Qualifications
Experience with
Microsoft Office
(Word, Excel, PowerPoint)
Strong customer service and communication skills
Ability to multitask and stay organized in a high-volume environment
Ability to remain calm, professional, and solution-focused under pressure
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service or call center experience
Experience supporting logistics, delivery, or operations teams
Bilingual Spanish/English
is a strong plus
#J-18808-Ljbffr
Customer Service Representative Location:
Passaic, NJ Max Pay Rate:
$18.50/hr Job Type:
Contract Schedule:
Workdays:
Sunday, Monday, Tuesday, Friday, Saturday
Days Off:
Wednesday & Thursday
Shift:
5:00 AM – 1:30 PM Work Environment:
Onsite, fast-paced operations setting
Bilingual (Spanish/English):
Strongly preferred
Posting Description:
We are hiring a
Customer Service Representative
to support delivery and logistics operations by serving as a primary communication link between customers, business partners, and driver teams. This role requires strong phone and email communication skills, attention to detail, and the ability to resolve issues in real time.
The ideal candidate is calm under pressure, highly organized, and comfortable working early morning shifts in a fast-paced environment.
Responsibilities
Assist customers, business partners, and drivers via
phone and email
Handle customer complaints professionally and de-escalate issues
Diagnose, assess, and resolve delivery-related problems
Monitor delivery routes and track progress throughout the shift
Scan haul-away pods and verify required stamps
Process delivery order changes and cancellations
Maintain accurate documentation and timely follow-ups
Required Qualifications
Experience with
Microsoft Office
(Word, Excel, PowerPoint)
Strong customer service and communication skills
Ability to multitask and stay organized in a high-volume environment
Ability to remain calm, professional, and solution-focused under pressure
Preferred Qualifications
High school diploma or equivalent
1+ year of customer service or call center experience
Experience supporting logistics, delivery, or operations teams
Bilingual Spanish/English
is a strong plus
#J-18808-Ljbffr