Overview
Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. Hours: Monday- Friday 8:30am-4:30pm Responsibilities Intake representative
Screens callers to identify eligibility for services.
Collects and enters demographic and insurance information in the electronic health record to create a patient chart.
Ensures all intake information is available for/prior to the diagnostic assessment.
Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies and payors.
Schedule medical appointments for patients
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into the Electronic Health System.
Schedule appointment correctly – review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including identification and insurance card).
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Act as a liaison for patients
Direct calls to other departments as needed.
Sends communication to clinical staff.
Use sound judgement in handling calls, especially with upset patients.
Understanding of when to escalate calls to the practice manager.
Service patients
Make reminder calls as requested.
Provide assistance with other clerical duties as call volume permits.
Observes, receives, and otherwise obtains information from all relevant sources.
Protects patient health information for confidentiality, authorized access for treatment and data security.
Maintains, prepares and scans paper health records and electronically enters client medical information into the electronic health record
Acts as back up to Receptionist as needed.
Participates in the training and staff development of new department staff; participates in agency wide projects; carries out policies and procedures of the agency; other related duties.
Other reasonably related duties as assigned by supervisor or manager.
Generous Benefit Offerings No Premium High-Deductible Medical Insurance Plan with an attached Health Savings Plan featuring a generous annual employer contribution of $1,000 ($2,000 for family coverage).
Free Telemedicine Services
Dental Insurance with orthodontics
Vision Coverage
403(b) retirement plan with immediate entry and an employer match of 3% and employer contribution of 2% at 1 year of service
Employer Paid Life Insurance of 1x salary
Optional Employee Supplemental Life Insurance
Pet Insurance
Generous Time off including Sick Leave, Vacation, Personal Time and Holiday pay (9 days)
Tution Reimbursement and license reimbursement
Sanctuary Module of Care for Clients and Staff
Requirements High School Diploma or GED Required
Two years experience in a similar role preferred
Highly computer proficient
EOE/M/F/H/V
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Zepf Center has been serving the Lucas County community for over 50 years. We are the leading provider of behavioral health and substance use disorder services in Northwest Ohio. Services include adult and child psychiatric, substance abuse, case management, residential, Crisis Care, and therapy programs, as well as career development and wellness services. Zepf Center also offers primary care medical services to our patients to contribute to their continuum of care. Zepf Center is a trauma-informed agency and environment for both patients and staff. Hours: Monday- Friday 8:30am-4:30pm Responsibilities Intake representative
Screens callers to identify eligibility for services.
Collects and enters demographic and insurance information in the electronic health record to create a patient chart.
Ensures all intake information is available for/prior to the diagnostic assessment.
Completes required paperwork in accordance with timelines and standards required by the agency, regulatory bodies and payors.
Schedule medical appointments for patients
Answer telephone promptly and in a polite and professional manner.
Obtain and enter accurate demographic information into the Electronic Health System.
Schedule appointment correctly – review appointment date, time, location, and provider name with caller.
Inform caller of items to bring to appointment (including identification and insurance card).
Answer questions and offer other information, as requested, to provide patient-focused service and a positive impression of the organization.
Act as a liaison for patients
Direct calls to other departments as needed.
Sends communication to clinical staff.
Use sound judgement in handling calls, especially with upset patients.
Understanding of when to escalate calls to the practice manager.
Service patients
Make reminder calls as requested.
Provide assistance with other clerical duties as call volume permits.
Observes, receives, and otherwise obtains information from all relevant sources.
Protects patient health information for confidentiality, authorized access for treatment and data security.
Maintains, prepares and scans paper health records and electronically enters client medical information into the electronic health record
Acts as back up to Receptionist as needed.
Participates in the training and staff development of new department staff; participates in agency wide projects; carries out policies and procedures of the agency; other related duties.
Other reasonably related duties as assigned by supervisor or manager.
Generous Benefit Offerings No Premium High-Deductible Medical Insurance Plan with an attached Health Savings Plan featuring a generous annual employer contribution of $1,000 ($2,000 for family coverage).
Free Telemedicine Services
Dental Insurance with orthodontics
Vision Coverage
403(b) retirement plan with immediate entry and an employer match of 3% and employer contribution of 2% at 1 year of service
Employer Paid Life Insurance of 1x salary
Optional Employee Supplemental Life Insurance
Pet Insurance
Generous Time off including Sick Leave, Vacation, Personal Time and Holiday pay (9 days)
Tution Reimbursement and license reimbursement
Sanctuary Module of Care for Clients and Staff
Requirements High School Diploma or GED Required
Two years experience in a similar role preferred
Highly computer proficient
EOE/M/F/H/V
#J-18808-Ljbffr