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Customer Service Representative

Minuteman Press, Florida, New York, United States

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Job Summary We are seeking a Customer Service Representative to join our team. In this role, you will communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience preferred. Applicant must have experience working with Microsoft Office (Word, Excel, Outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast‑paced, deadline‑oriented environment. Hours are Monday‑Friday 9‑5. If you are dependable please email resume.

Salary Salary starts at $15 but can increase based on experience.

Benefits

401(k)

401(k) matching

Paid time off

Qualifications

High school diploma/GED

Previous experience as a Customer Service Representative or in a similar role is preferred

Comfortable using computers and customer management software

Excellent phone and verbal communication skills

Understanding of active listening techniques

Ability to work well under pressure

Highly organized with the ability to prioritize projects and manage time effectively

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