Overview
Job Summary
We are seeking a Customer Service Representative to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience preferred. Applicant must have experience working with Microsoft Office (Word, Excel, Outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5. If you are dependable please email resume.
Responsibilities
Communicate with customers to identify their printing needs and process print requests
Escalate complaints and provide helpful solutions to ensure a great customer service experience
Create a pleasant and positive environment for customers with good phone skills
Work in a fast-paced, deadline-oriented print shop environment
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
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We are seeking a Customer Service Representative to join our team in our print shop. In this role, you will communicate with customers to identify their printing needs, process print requests, escalate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. Print shop experience preferred. Applicant must have experience working with Microsoft Office (Word, Excel, Outlook). Must be able to create a pleasant and positive environment for our customers with good phone skills. We are a fast paced, deadline oriented environment. Hours are Monday-Friday 9-5. If you are dependable please email resume.
Responsibilities
Communicate with customers to identify their printing needs and process print requests
Escalate complaints and provide helpful solutions to ensure a great customer service experience
Create a pleasant and positive environment for customers with good phone skills
Work in a fast-paced, deadline-oriented print shop environment
Hours: Monday–Friday, 9:00 AM – 5:00 PM
Qualifications
High school diploma/GED
Previous experience as a Customer Service Representative or in a similar role is preferred
Comfortable using computers and customer management software
Excellent phone and verbal communication skills
Understanding of active listening techniques
Ability to work well under pressure
Highly organized with the ability to prioritize projects and manage time effectively
#J-18808-Ljbffr