Field Service Representative
Aviation Indeed™️, Delhi Manor Mobile Home Park, Michigan, United States
Overview
Organization
The jobholder reports operationally to Field Service Manager (FSM) and administratively to the Field Service Director for OEM HR processes. Field Service Representative (FSR) Organization
The jobholder reports operationally to Field Service Manager (FSM) and administratively to the Field Service Director for OEM HR processes. Basic Purpose
Within the framework of the Customer Services policy, the job holder represents OEM on site at the airline facility or in proximity to Customer as per the Station setup. He assists the FSM by providing on-site technical assistance, having contact with Engineering & Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the OEM Customer Services obligations towards the support of the airline. The jobholder also manages the station, if he is the only representative in the airline or station. Main Responsibilities
The FSR assists the FSM in building up the overall business relationship with the customer, by providing technical support, including guidance on troubleshooting and maintenance whilst providing familiarization on OEM tools as is required by the Airline. In addition, the FSR protects OEM products and image whilst promoting them as part of his/her day-to-day duties. As a FSR, the job holder is expected to indulge in the following: A/ Technical Assistance
Perform Meet and Greet activities (Ramp Operations) at Entry into Service (EIS) of a new A/C type at the airline. Transfer technical know-how to Line Maintenance Assist the airline on their technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support from OEM when needed. Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries - Identify and solve problems wherever possible when they are small and not emotionally loaded. Provide a filtering function both ways to avoid misinterpretations during communication between the customer and Airbus Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to enhance fleet safety.
B/ Positioning and relationship at OEM and with the airline
Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares Maintain required working relationship with the airline, through regular visits to all departments of the airline. During these visits, identify problems to be solved and propose solutions or forward to relevant specialist if necessary. Verify that the requests to/by the airline are properly addressed and reflect the real needs, and control that answers are provided to the airline. Support CSIP process by securing high level of airline participation.
C/ Perform the Role of Customer Support Contact where there is no CSD allocated (if agreed by FSD and nominated by HOR)
Update OEM key contacts and Airline organization in CRM (crew resource management) contact list Provide the status of applicable OEM monitored retrofit campaigns Advise the airline-on-airline fleet and worldwide reliability statistics Update on current and future mandated modification requirements Briefing on selected services, support tools such as Tech Request, OEM World - Communicate regarding OEM Events to the customer Advise on available OEM Training Transfer of the aircraft MSN (manufacturer's serial number) in the OEM data base Handover of Flight Safety Digest's, Brochures (Fast, Safety Magazine, etc) or promote the on-line versions.
D/ Proximity With OEM / Reporting
Maintain proper communication with the FSM/FSD and the other members of the Resident Customer Support team. During EIS phase, relay technical events/snags to OEM and provide requested data and information to OEM to improve A/C maturity Support specific reporting on new aircraft post-delivery such as OR3M process or similar. Maintain proper communication with all OEM departments. Report to relevant OEM departments as required on any issues that can impact airline satisfaction Assist the FSM in producing the periodic reports.
E/ Behave ethically and responsibly at all times whilst on station
The FSR shall be bound to conform to OEM policies and procedures (OEM Internal regulation, HR Policies, Legal &Compliance, OEM IT Charter, Use of facilities...), security rules. Take good care or OEM or airlines assets (i.e. office, car, computer, telephone, ..) Follow all ethics and compliance training and abide by them - Ensure in country administration needs are to be complied with. Respect local culture and practices.
F/ SFSR Additional Scope
The SFSR acts as a deputy to his FSM Manages jobs/projects assigned to him by the FSM He is able to manage a station on his own, including during an EIS.
Desired Qualifications
Should be an AME (Aircraft Maintenance Engineer) in B1-B2 or B1 or B2 Management experience at airline Line and/or base maintenance
- MCC (maintenance Control Center) experience (if possible) CAMO (Continued Airworthiness Management Organization)
functions knowledge of aircraft is airworthy and comply with relevant aviation regulations Amongst other activities, to analyze aircraft airworthiness directives and service bulletins while also preparing aircraft maintenance programs Good Knowledge Of OEM Tools Such As Airbus World AirnavX Tech Request Skywise SHM or Airman Web Microsoft office and Google Suite Those qualified with Airbus A320's and A330's are preferred. Minimum 10 years’ experience or B.Sc. or MBA in Aviation Maintenance with (5 -10) years’ experience)
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Organization
The jobholder reports operationally to Field Service Manager (FSM) and administratively to the Field Service Director for OEM HR processes. Field Service Representative (FSR) Organization
The jobholder reports operationally to Field Service Manager (FSM) and administratively to the Field Service Director for OEM HR processes. Basic Purpose
Within the framework of the Customer Services policy, the job holder represents OEM on site at the airline facility or in proximity to Customer as per the Station setup. He assists the FSM by providing on-site technical assistance, having contact with Engineering & Maintenance, Flight Operations, Training and Spares, ensuring communication between the airline and Airbus, in order to satisfy the OEM Customer Services obligations towards the support of the airline. The jobholder also manages the station, if he is the only representative in the airline or station. Main Responsibilities
The FSR assists the FSM in building up the overall business relationship with the customer, by providing technical support, including guidance on troubleshooting and maintenance whilst providing familiarization on OEM tools as is required by the Airline. In addition, the FSR protects OEM products and image whilst promoting them as part of his/her day-to-day duties. As a FSR, the job holder is expected to indulge in the following: A/ Technical Assistance
Perform Meet and Greet activities (Ramp Operations) at Entry into Service (EIS) of a new A/C type at the airline. Transfer technical know-how to Line Maintenance Assist the airline on their technical inquiries by identifying, analyzing, and proposing solutions to problems or asking for specific support from OEM when needed. Assist & respond to airline queries during standby outside working hours in case of aircraft on ground (AOG) and incident inquiries - Identify and solve problems wherever possible when they are small and not emotionally loaded. Provide a filtering function both ways to avoid misinterpretations during communication between the customer and Airbus Influence Customer in reduction of OEB with fix, emphasizing specific focus on RED OEB to enhance fleet safety.
B/ Positioning and relationship at OEM and with the airline
Represent Field Service at all technical levels, Maintenance Engineering, Flight Operations, Training and Spares Maintain required working relationship with the airline, through regular visits to all departments of the airline. During these visits, identify problems to be solved and propose solutions or forward to relevant specialist if necessary. Verify that the requests to/by the airline are properly addressed and reflect the real needs, and control that answers are provided to the airline. Support CSIP process by securing high level of airline participation.
C/ Perform the Role of Customer Support Contact where there is no CSD allocated (if agreed by FSD and nominated by HOR)
Update OEM key contacts and Airline organization in CRM (crew resource management) contact list Provide the status of applicable OEM monitored retrofit campaigns Advise the airline-on-airline fleet and worldwide reliability statistics Update on current and future mandated modification requirements Briefing on selected services, support tools such as Tech Request, OEM World - Communicate regarding OEM Events to the customer Advise on available OEM Training Transfer of the aircraft MSN (manufacturer's serial number) in the OEM data base Handover of Flight Safety Digest's, Brochures (Fast, Safety Magazine, etc) or promote the on-line versions.
D/ Proximity With OEM / Reporting
Maintain proper communication with the FSM/FSD and the other members of the Resident Customer Support team. During EIS phase, relay technical events/snags to OEM and provide requested data and information to OEM to improve A/C maturity Support specific reporting on new aircraft post-delivery such as OR3M process or similar. Maintain proper communication with all OEM departments. Report to relevant OEM departments as required on any issues that can impact airline satisfaction Assist the FSM in producing the periodic reports.
E/ Behave ethically and responsibly at all times whilst on station
The FSR shall be bound to conform to OEM policies and procedures (OEM Internal regulation, HR Policies, Legal &Compliance, OEM IT Charter, Use of facilities...), security rules. Take good care or OEM or airlines assets (i.e. office, car, computer, telephone, ..) Follow all ethics and compliance training and abide by them - Ensure in country administration needs are to be complied with. Respect local culture and practices.
F/ SFSR Additional Scope
The SFSR acts as a deputy to his FSM Manages jobs/projects assigned to him by the FSM He is able to manage a station on his own, including during an EIS.
Desired Qualifications
Should be an AME (Aircraft Maintenance Engineer) in B1-B2 or B1 or B2 Management experience at airline Line and/or base maintenance
- MCC (maintenance Control Center) experience (if possible) CAMO (Continued Airworthiness Management Organization)
functions knowledge of aircraft is airworthy and comply with relevant aviation regulations Amongst other activities, to analyze aircraft airworthiness directives and service bulletins while also preparing aircraft maintenance programs Good Knowledge Of OEM Tools Such As Airbus World AirnavX Tech Request Skywise SHM or Airman Web Microsoft office and Google Suite Those qualified with Airbus A320's and A330's are preferred. Minimum 10 years’ experience or B.Sc. or MBA in Aviation Maintenance with (5 -10) years’ experience)
#J-18808-Ljbffr