Customer Engagement Specialist/Sales
Velia Multi Services, Houston, Texas, United States, 77246
Customer Engagement Specialist (CES)
Front‑line outbound sales role focused on cold calling, relationship re‑engagement, and lead qualification. The CES is the engine of the sales pipeline and drives new conversations across the region.
Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision‑makers professionally and confidently.
Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent).
Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Maintain consistent outbound activity levels aligned with performance expectations.
Track follow‑up cadence and engagement history to ensure no opportunity is missed.
Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelor’s degree (recommended, but not required) or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in a sales, inside sales, or call‑center role (medical device or technology preferred).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self‑motivated, goal‑oriented, and resilient under pressure.
Excellent organization and time‑management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact The Customer Engagement Specialist is a critical pipeline engine — driving new conversations, identifying qualified opportunities, and fueling growth across the region. The role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Benefits Comprehensive benefits package focused on health, financial wellness, and work‑life balance. Key offerings include robust health (medical, dental, vision), 401(k) plans, paid time off, and parental leave.
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Key Responsibilities
Conduct high‑volume outbound calls to new business prospects including physicians, Medspa, and aesthetic practices.
Re‑engage existing system owners to identify expansion, upgrade, or replacement through open house staffing opportunities.
Introduce the company’s aesthetic technology portfolio at a high level and assess interest and timing.
Navigate gatekeepers and engage decision‑makers professionally and confidently.
Qualify leads based on established criteria (practice type, decision‑maker access, timing, budget, and intent).
Accurately document call outcomes and opportunity details in Salesforce or designated CRM.
Submit qualified leads to the assigned Aesthetic Consultant or Executive Aesthetic Consultant with complete and actionable notes.
Ensure timely and clean handoff to maximize conversion rates and rep productivity.
Maintain consistent outbound activity levels aligned with performance expectations.
Track follow‑up cadence and engagement history to ensure no opportunity is missed.
Collaborate with sales leadership to refine messaging, targeting, and qualification standards.
Qualifications
Bachelor’s degree (recommended, but not required) or equivalent professional experience in sales, marketing, or customer engagement.
1–3 years of experience in a sales, inside sales, or call‑center role (medical device or technology preferred).
Strong communication and interpersonal skills with the ability to connect quickly and build rapport.
Self‑motivated, goal‑oriented, and resilient under pressure.
Excellent organization and time‑management skills.
Experience with Salesforce CRM or similar platforms preferred.
Passion for the aesthetics industry and eagerness to learn advanced technology and consultative selling methods.
Position Impact The Customer Engagement Specialist is a critical pipeline engine — driving new conversations, identifying qualified opportunities, and fueling growth across the region. The role requires persistence, energy, and professionalism to ensure every potential customer has an outstanding first impression of the brand.
Benefits Comprehensive benefits package focused on health, financial wellness, and work‑life balance. Key offerings include robust health (medical, dental, vision), 401(k) plans, paid time off, and parental leave.
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