We’re looking for a Residential Account Manager who enjoys helping customers, building trust, and recommending solutions that protect homes and families. This role blends customer service and inside sales, handling inbound calls while supporting long-term customer relationships.
If you’re organized, confident on the phone, and thrive in a fast-paced, team-oriented environment — we’d love to meet you.
What You’ll Do
Answer inbound customer calls and respond to inquiries about residential pest control services
Recommend and sell services based on customer needs
Schedule and manage customer appointments accurately
Assist with renewals, inspections, and follow-up calls
Communicate with field technicians, sales teams, and management
Resolve customer concerns and support account retention
Maintain accurate customer records using company systems
What We’re Looking For
5 years of experience in customer service or call center roles preferred
2 years of sales experience required
Strong communication skills with a friendly, professional phone presence
Comfortable discussing pricing and service options
Ability to multitask and stay organized in a busy office environment
Basic computer skills and willingness to learn company systems
Positive attitude, strong work ethic, and team-first mindset
Nice to Have (But Not Required)
Experience with CRM or scheduling software (Clypboard a plus)
Familiarity with Google Workspace or Microsoft Office
Experience in home services, pest control, or similar industries
Why Work at Lloyd Pest Control
Family-owned company with a long-standing reputation
Supportive, collaborative team environment
Training provided — we invest in your success
Opportunities for growth and advancement
Stable, full-time position with performance incentives
Job Type: Full-time
Benefits
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Experience
Customer service: 5 years (Required)
Sales: 2 years (Required)
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If you’re organized, confident on the phone, and thrive in a fast-paced, team-oriented environment — we’d love to meet you.
What You’ll Do
Answer inbound customer calls and respond to inquiries about residential pest control services
Recommend and sell services based on customer needs
Schedule and manage customer appointments accurately
Assist with renewals, inspections, and follow-up calls
Communicate with field technicians, sales teams, and management
Resolve customer concerns and support account retention
Maintain accurate customer records using company systems
What We’re Looking For
5 years of experience in customer service or call center roles preferred
2 years of sales experience required
Strong communication skills with a friendly, professional phone presence
Comfortable discussing pricing and service options
Ability to multitask and stay organized in a busy office environment
Basic computer skills and willingness to learn company systems
Positive attitude, strong work ethic, and team-first mindset
Nice to Have (But Not Required)
Experience with CRM or scheduling software (Clypboard a plus)
Familiarity with Google Workspace or Microsoft Office
Experience in home services, pest control, or similar industries
Why Work at Lloyd Pest Control
Family-owned company with a long-standing reputation
Supportive, collaborative team environment
Training provided — we invest in your success
Opportunities for growth and advancement
Stable, full-time position with performance incentives
Job Type: Full-time
Benefits
Dental insurance
Employee assistance program
Employee discount
Flexible spending account
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Retirement plan
Vision insurance
Experience
Customer service: 5 years (Required)
Sales: 2 years (Required)
#J-18808-Ljbffr