Residential Account Manager
We're looking for a Residential Account Manager who enjoys helping customers, building trust, and recommending solutions that protect homes and families. This role blends customer service and inside sales, handling inbound calls while supporting long-term customer relationships. If you're organized, confident on the phone, and thrive in a fast-paced, team-oriented environment
we'd love to meet you. What You'll Do Answer inbound customer calls and respond to inquiries about residential pest control services Recommend and sell services based on customer needs Schedule and manage customer appointments accurately Assist with renewals, inspections, and follow-up calls Communicate with field technicians, sales teams, and management Resolve customer concerns and support account retention Maintain accurate customer records using company systems What We're Looking For 5 years of experience in customer service or call center roles preferred 2 years of sales experience required Strong communication skills with a friendly, professional phone presence Comfortable discussing pricing and service options Ability to multitask and stay organized in a busy office environment Basic computer skills and willingness to learn company systems Positive attitude, strong work ethic, and team-first mindset Nice to Have (But Not Required) Experience with CRM or scheduling software (Clypboard a plus) Familiarity with Google Workspace or Microsoft Office Experience in home services, pest control, or similar industries Why Work at Lloyd Pest Control Family-owned company with a long-standing reputation Supportive, collaborative team environment Training provided
we invest in your success Opportunities for growth and advancement Stable, full-time position with performance incentives Job Type: Full-time Benefits: Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Experience: Customer service: 5 years (Required) Sales: 2 years (Required)
We're looking for a Residential Account Manager who enjoys helping customers, building trust, and recommending solutions that protect homes and families. This role blends customer service and inside sales, handling inbound calls while supporting long-term customer relationships. If you're organized, confident on the phone, and thrive in a fast-paced, team-oriented environment
we'd love to meet you. What You'll Do Answer inbound customer calls and respond to inquiries about residential pest control services Recommend and sell services based on customer needs Schedule and manage customer appointments accurately Assist with renewals, inspections, and follow-up calls Communicate with field technicians, sales teams, and management Resolve customer concerns and support account retention Maintain accurate customer records using company systems What We're Looking For 5 years of experience in customer service or call center roles preferred 2 years of sales experience required Strong communication skills with a friendly, professional phone presence Comfortable discussing pricing and service options Ability to multitask and stay organized in a busy office environment Basic computer skills and willingness to learn company systems Positive attitude, strong work ethic, and team-first mindset Nice to Have (But Not Required) Experience with CRM or scheduling software (Clypboard a plus) Familiarity with Google Workspace or Microsoft Office Experience in home services, pest control, or similar industries Why Work at Lloyd Pest Control Family-owned company with a long-standing reputation Supportive, collaborative team environment Training provided
we invest in your success Opportunities for growth and advancement Stable, full-time position with performance incentives Job Type: Full-time Benefits: Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Referral program Retirement plan Vision insurance Experience: Customer service: 5 years (Required) Sales: 2 years (Required)