Inside Sales / Customer Service Representative
SunSource Company, Slab City, Wisconsin, United States
What You’ll Do
Take incoming phone calls from customers Respond promptly to customer inquiries via phone, e‑mail, and customer portals Enter customer orders in the ERP system with a goal of 100 % accuracy Quote customers on components as needed and enter all quotes into the ERP system or shared directory Assist customers in finding components by using product catalogs, web‑based catalogs, and internal resources Expedite customer orders as necessary to meet promised dates Provide solutions to customer needs in a “team” environment Follow up on quotes as needed Assist outside sales when necessary (quoting, expediting, customer visits) Continuously develop sales skills to up‑sell or additional‑sell to customers Other responsibilities and/or projects as assigned by management Work Environment
Shared office environment Requirements
Education: 2‑ or 4‑year degree in fluid power, business, marketing, or related experience Experience
3+ years in a customer‑facing position 3‑5+ years computer experience (MS Office, ERP or MRP system) Skills
Excellent communication skills, both written and verbal Ability to work in both team and individual environments Ability to multi‑task and prioritize work on a regular basis Ability to maintain composure under stressful situations Excellent time‑management skills Self‑motivated, energetic Sound judgment and decision‑making ability Demonstrates integrity and ethical standards Maintains a professional demeanor at all times Effective listening, communication and negotiating skills Motivated self‑starter, comfortable in a fast‑paced environment Equal Opportunity Employer
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E‑Verify.
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Take incoming phone calls from customers Respond promptly to customer inquiries via phone, e‑mail, and customer portals Enter customer orders in the ERP system with a goal of 100 % accuracy Quote customers on components as needed and enter all quotes into the ERP system or shared directory Assist customers in finding components by using product catalogs, web‑based catalogs, and internal resources Expedite customer orders as necessary to meet promised dates Provide solutions to customer needs in a “team” environment Follow up on quotes as needed Assist outside sales when necessary (quoting, expediting, customer visits) Continuously develop sales skills to up‑sell or additional‑sell to customers Other responsibilities and/or projects as assigned by management Work Environment
Shared office environment Requirements
Education: 2‑ or 4‑year degree in fluid power, business, marketing, or related experience Experience
3+ years in a customer‑facing position 3‑5+ years computer experience (MS Office, ERP or MRP system) Skills
Excellent communication skills, both written and verbal Ability to work in both team and individual environments Ability to multi‑task and prioritize work on a regular basis Ability to maintain composure under stressful situations Excellent time‑management skills Self‑motivated, energetic Sound judgment and decision‑making ability Demonstrates integrity and ethical standards Maintains a professional demeanor at all times Effective listening, communication and negotiating skills Motivated self‑starter, comfortable in a fast‑paced environment Equal Opportunity Employer
Equal Opportunity Employer, including disability and protected veteran status. If you are an individual with a disability and require an accommodation to complete the application process, please contact recruiting@sunsrce.com to request reasonable accommodation. Only requests for accommodation in the application process will be returned from this email address. This employer uses E‑Verify.
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