Quality Assurance / Closing Officer – Vacation Ownership Sales (AZ Real Estate L
Holiday Inn Club Vacations, Scottsdale, Arizona, us, 85261
Overview
Holiday Inn Club Vacations’ Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience. To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties And Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership. Confirm and verify sales transactions and contractual documentation for accuracy and compliance. Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue. Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation. Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
Strong attention to detail with a process-driven mindset. Ability to work independently on projects while contributing as a collaborative team member. Excellent customer service and conflict-resolution skills. Effective oral and written communication abilities. High energy level, strong work ethic, and professionalism. Excellent administrative, organizational, and planning skills.
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Holiday Inn Club Vacations’ Quality Assurance Department is an essential part of Sales Operations. Quality Assurance Officers (QAOs) provide specialized administrative and customer support to the Sales organization with a primary focus on safeguarding completed sales. The QAO plays a critical role in reducing contract rescissions and defaults by proactively addressing purchaser concerns, verifying contract accuracy, and ensuring a seamless post-sale experience. To achieve these objectives, QAOs complete a variety of assignments requiring independent judgment, discretion, and strong problem-solving skills when resolving owner questions, concerns, and issues.
Essential Duties And Responsibilities
Maintain clear, professional communication with all Holiday Inn Club Vacations departments, management, and ownership. Confirm and verify sales transactions and contractual documentation for accuracy and compliance. Manage walk-in cancellation requests and owner cancellation calls, including rewriting sales agreements when appropriate to recover revenue. Assist with the mail-out process and collaborate with fellow QAOs to ensure timely and accurate documentation. Support QA management by assisting with training initiatives and continuous improvement for new and existing team members.
Qualifications
Strong attention to detail with a process-driven mindset. Ability to work independently on projects while contributing as a collaborative team member. Excellent customer service and conflict-resolution skills. Effective oral and written communication abilities. High energy level, strong work ethic, and professionalism. Excellent administrative, organizational, and planning skills.
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