Remote eCommerce Sales & Customer Service Representative
Futonland Inc., New York, New York, us, 10261
Overview
We are seeking a dedicated and enthusiastic
Remote eCommerce Sales & Customer Service Representative
to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment — all from a remote setting — we’d love to hear from you. Primary Responsibilities
Customer Assistance & Sales Support:
Guide customers through product selection and purchasing decisions, actively supporting sales and conversions. Multi-Channel Communication:
Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions. Order Management:
Create, verify, and qualify new orders accurately using our POS system. Order Tracking & Follow-Up:
Monitor order status and provide proactive updates to customers. Lead & Ticket Management:
Manage sales leads and customer requests using Zendesk. Claims & Issue Resolution:
Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction. Qualifications & Skills
Sales Experience:
Prior sales experience is
preferred , particularly in eCommerce, furniture, or home-goods environments. Customer Service Experience:
Proven ability to deliver excellent customer support in an online or retail setting. Technical Skills:
Familiarity with
Google Workspace, Zendesk, FedEx Manager, and UPS Manager
is highly desirable. Remote Work Readiness:
Self-motivated, highly organized, and able to manage time effectively in a remote environment. Initiative & Ownership:
Strong ability to take ownership of tasks, adapt to changing priorities, and work independently. Communication & Collaboration:
Excellent verbal and written communication skills with the ability to collaborate across departments. What We Offer
Fully remote position. Supportive, collaborative team environment. Opportunity for growth within a stable and expanding eCommerce business. Join our team and help create an outstanding online shopping experience while contributing to sales success.
Apply today!
#J-18808-Ljbffr
We are seeking a dedicated and enthusiastic
Remote eCommerce Sales & Customer Service Representative
to join our growing team. This role is essential in delivering a seamless online shopping experience while supporting both sales and post-purchase customer needs. If you enjoy helping customers, closing sales, and working in a fast-paced eCommerce environment — all from a remote setting — we’d love to hear from you. Primary Responsibilities
Customer Assistance & Sales Support:
Guide customers through product selection and purchasing decisions, actively supporting sales and conversions. Multi-Channel Communication:
Respond to customer inquiries via phone, chat, and email regarding products, orders, pricing, and general questions. Order Management:
Create, verify, and qualify new orders accurately using our POS system. Order Tracking & Follow-Up:
Monitor order status and provide proactive updates to customers. Lead & Ticket Management:
Manage sales leads and customer requests using Zendesk. Claims & Issue Resolution:
Handle claims, concerns, and service issues professionally and efficiently to ensure customer satisfaction. Qualifications & Skills
Sales Experience:
Prior sales experience is
preferred , particularly in eCommerce, furniture, or home-goods environments. Customer Service Experience:
Proven ability to deliver excellent customer support in an online or retail setting. Technical Skills:
Familiarity with
Google Workspace, Zendesk, FedEx Manager, and UPS Manager
is highly desirable. Remote Work Readiness:
Self-motivated, highly organized, and able to manage time effectively in a remote environment. Initiative & Ownership:
Strong ability to take ownership of tasks, adapt to changing priorities, and work independently. Communication & Collaboration:
Excellent verbal and written communication skills with the ability to collaborate across departments. What We Offer
Fully remote position. Supportive, collaborative team environment. Opportunity for growth within a stable and expanding eCommerce business. Join our team and help create an outstanding online shopping experience while contributing to sales success.
Apply today!
#J-18808-Ljbffr