Overview
We are seeking a dedicated and enthusiastic
eCommerce Customer Service Representative
to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!
Primary Responsibilities
Customer Assistance:
Guide and assist customers in making purchases.
Communication:
Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
Order Management:
Create, verify, and qualify new orders using our POS system.
Tracking and Follow-Up:
Monitor orders and provide timely updates to customers.
Lead Management:
Work on sales leads and customer queries using Zendesk.
Claims Resolution:
Handle claims and resolve customer problems efficiently and professionally.
Qualifications and Skills
Experience:
Previous experience in eCommerce sales; furniture sales experience is a plus.
Technical Proficiency:
Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
Initiative:
Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
Interpersonal Skills:
Ability to collaborate with multiple departments and maintain effective communication.
Communication:
Excellent oral and written communication skills.
Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!
#J-18808-Ljbffr
eCommerce Customer Service Representative
to join our team. This role is pivotal in ensuring a seamless shopping experience for our customers and online shoppers. If you have a passion for customer service and thrive in a dynamic eCommerce environment, we want to hear from you!
Primary Responsibilities
Customer Assistance:
Guide and assist customers in making purchases.
Communication:
Respond to customer inquiries via phone, chat, and email regarding orders, products, and issues.
Order Management:
Create, verify, and qualify new orders using our POS system.
Tracking and Follow-Up:
Monitor orders and provide timely updates to customers.
Lead Management:
Work on sales leads and customer queries using Zendesk.
Claims Resolution:
Handle claims and resolve customer problems efficiently and professionally.
Qualifications and Skills
Experience:
Previous experience in eCommerce sales; furniture sales experience is a plus.
Technical Proficiency:
Familiarity with Google Suite, Zendesk, and FedEx Manager is highly desirable.
Initiative:
Strong self-direction and the ability to take ownership of tasks, adapting to changing priorities.
Interpersonal Skills:
Ability to collaborate with multiple departments and maintain effective communication.
Communication:
Excellent oral and written communication skills.
Join our team and contribute to creating a superior shopping experience for our customers. We offer a collaborative environment where your skills and initiative will be valued. Apply today!
#J-18808-Ljbffr