Overview
Account Specialist II
Location: Houston, TX, US, 77056
Facility: Williams Tower -130
Department: Customer Service - Export
Division: Global APS
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We are addressing global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
You Bring This Value
The ideal candidate will have at least 3 years’ relevant, industry-related experience.
A Bachelor’s degree is strongly preferred. Will consider candidates with a High School Diploma that have at least 8 years’ relevant experience in lieu of a Bachelor’s degree.
Strong problem solving abilities.
Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and an understanding of the manufacturing/production process.
Must demonstrate effective communication skills, both oral and written.
Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment.
Composed in time-sensitive situations, comfortable delivering difficult news.
Proficient in Microsoft Office and familiar with extended tools.
Comfortable manipulating and analyzing data.
Experience with ERP software such as SAP is strongly desired.
What You’ll Do
Manage the domestic and/or export order fulfillment process for complex accounts.
Act as the main point of contact for all customer order-related issues.
Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns.
Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs.
Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
Assure accuracy of all order fulfillment master data in SAP and extended systems.
Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
Operate with a solution-oriented mindset with regard to process improvements; assist with change implementation for extended system improvements or other customer fulfillment projects.
Partner with peers to provide solutions and guidance to resolve customer or business related problems.
Model LyondellBasell core competencies with internal and external customers.
What We Offer
Build Partnerships
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Deliver Results
Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement
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Location: Houston, TX, US, 77056
Facility: Williams Tower -130
Department: Customer Service - Export
Division: Global APS
LyondellBasell is a leader in the global chemical industry creating solutions for everyday sustainable living. LYB develops high-quality and innovative products for applications ranging from sustainable transportation and food safety to clean water and quality healthcare. LYB places high priority on diversity, equity and inclusion and is Advancing Good with an emphasis on our planet, the communities where we operate and our future workforce. We are addressing global challenges of ending plastic waste, taking climate action, and supporting a thriving society, while generating value for our customers, investors, and society.
You Bring This Value
The ideal candidate will have at least 3 years’ relevant, industry-related experience.
A Bachelor’s degree is strongly preferred. Will consider candidates with a High School Diploma that have at least 8 years’ relevant experience in lieu of a Bachelor’s degree.
Strong problem solving abilities.
Knowledge of transportation tracking systems, e-commerce systems, inventory management tools, and an understanding of the manufacturing/production process.
Must demonstrate effective communication skills, both oral and written.
Able to maintain professionalism and prioritize responsibilities in a high-volume, fast-paced environment.
Composed in time-sensitive situations, comfortable delivering difficult news.
Proficient in Microsoft Office and familiar with extended tools.
Comfortable manipulating and analyzing data.
Experience with ERP software such as SAP is strongly desired.
What You’ll Do
Manage the domestic and/or export order fulfillment process for complex accounts.
Act as the main point of contact for all customer order-related issues.
Establish relationships with customers and internal stakeholders, clearly understand customer habits, requirements, and order patterns.
Effectively deliver and facilitate communication across sales, marketing, operations, and transportation to provide answers to price inquiries, product availability, and transportation requirements. Proactively provide solutions to time-sensitive needs.
Communicate shipping schedules and details to plant/storage location personnel and business management as needed.
Assure accuracy of all order fulfillment master data in SAP and extended systems.
Demonstrate independent knowledge of the Enterprise system (SAP), extended system tools, and assist customers/stakeholders and team members with full utilization of e-commerce tools.
Operate with a solution-oriented mindset with regard to process improvements; assist with change implementation for extended system improvements or other customer fulfillment projects.
Partner with peers to provide solutions and guidance to resolve customer or business related problems.
Model LyondellBasell core competencies with internal and external customers.
What We Offer
Build Partnerships
Grow Capabilities
Promote Inclusion
Motivational Fit
Technical Skills
Deliver Results
Privacy Statement: For information regarding how LyondellBasell processes your personal data, please read our Privacy Statement
#J-18808-Ljbffr