Inside Sales Representative II - Orlando, FL
World Electric Supply, Orlando, Florida, us, 32885
There’s a Place for You at World Electric.
Invest in a brighter, more sustainable future with a team that makes a real difference for our customers. World Electric offers electrical products and services to contractors. We bring electricity to offices, homes, factories and other buildings. We operate throughout Florida and Georgia and are part of the Sonepar group, the world’s #1 electrical distributor with over 45,000 associates around the globe.
Being “Powered by Difference” means we respect and value diverse perspectives. Within World Electric we offer a supportive culture and great benefits, and as part of the larger Sonepar group, we can offer exciting opportunities to grow your career.
Sales
Receive and handle calls from existing and new customers to explain the type of services or products we can offer
Quote prices and use sales skills to complete the purchase
Outbound calls to follow up on previous quotes
Secure and place orders with others for filling and arrange delivery date
Record names, addresses, purchases, and reactions of prospects solicited
Work with the outside sales and manager to secure customer satisfaction on all accounts.
Works with shipping dept to arrange special delivery circumstances
Prepare and work reports on sales activities and expediting.
Source product for “special” and “direct” non-stock customer orders
Assemble all information necessary for a customer quotation
Prepare customer quotations and analyze quotation results
Provide appropriate report information to sales management and outside sales
Follow up after sending quotes
Customer Service
Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Ensure customer returns are handled in accordance with company policy
Provide support at the counter during peak customer times as needed
Education And/or Experience
Two-year certificate/degree from college or technical school or
Six months to two years related experience and/or training or
Equivalent combination of education and experience
Requirements
Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or employees of an organization
Interface in a customer responsive manner over the telephone and in person
Handle difficult customer situations with diplomacy
Ability to deal with problems involving several concrete variables in standardized situations.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals
Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)
What We Offer You
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Tuition reimbursement
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.”
LinkedIn: https://www.linkedin.com/company/world-electric-supply/?viewAsMember=true
Instagram: https://www.instagram.com/worldelectricsupply?igsh=MWZpM3Rwc3BjM3l1Zw==
Learn more at https://careers.sonepar-us.com/worldelectric/us/en/home
World Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
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Sales
Receive and handle calls from existing and new customers to explain the type of services or products we can offer
Quote prices and use sales skills to complete the purchase
Outbound calls to follow up on previous quotes
Secure and place orders with others for filling and arrange delivery date
Record names, addresses, purchases, and reactions of prospects solicited
Work with the outside sales and manager to secure customer satisfaction on all accounts.
Works with shipping dept to arrange special delivery circumstances
Prepare and work reports on sales activities and expediting.
Source product for “special” and “direct” non-stock customer orders
Assemble all information necessary for a customer quotation
Prepare customer quotations and analyze quotation results
Provide appropriate report information to sales management and outside sales
Follow up after sending quotes
Customer Service
Adjust complaints concerning billing or service rendered, referring complaints of service failures to designated departments for investigation
Ensure customer returns are handled in accordance with company policy
Provide support at the counter during peak customer times as needed
Education And/or Experience
Two-year certificate/degree from college or technical school or
Six months to two years related experience and/or training or
Equivalent combination of education and experience
Requirements
Read and interpret documents such as training instructions, operating and maintenance instructions, and procedure manuals
Write routine reports and correspondence
Speak effectively before groups of customers or employees of an organization
Interface in a customer responsive manner over the telephone and in person
Handle difficult customer situations with diplomacy
Ability to deal with problems involving several concrete variables in standardized situations.
Calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry
Apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations
The individual must be entrepreneurial and assertive and possess the experience, skills, and attitude to be able to achieve the company’s market share/revenue goals
Experience utilizing digital sales tools to enhance the customer experience (job management, quotes, sales tracking, and all other related web capabilities)
What We Offer You
Healthcare plans
Dental & vision
Paid time off
Paid parental leave
401(k) retirement savings with company match
Professional and personal development programs
Tuition reimbursement
Opportunity to become a shareholder
Employer-paid short- and long-term disability
Employer-paid life insurance for spouse and dependents
Robust wellness program
Gym reimbursement
Employee Assistance Program (EAP)
We’re proud to be a military-friendly company, and our many employee resource groups (ERGs) help you make connections and feel supported.
Learn More About Us Get to know us on YouTube, LinkedIn, Facebook and Instagram and learn how we’re “Powering Progress for Future Generations.”
LinkedIn: https://www.linkedin.com/company/world-electric-supply/?viewAsMember=true
Instagram: https://www.instagram.com/worldelectricsupply?igsh=MWZpM3Rwc3BjM3l1Zw==
Learn more at https://careers.sonepar-us.com/worldelectric/us/en/home
World Electric is part of the Sonepar family of brands: https://www.soneparusa.com/us-en/about-us
Equal Employment Opportunity Statement Sonepar is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, or any other categories protected by federal, state or local law. Sonepar and our family of brands are committed to the full inclusion of all qualified individuals. In keeping with our commitment, we will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please call 843-745-2420 or email recruiting@sonepar-us.com.
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