Customer Account Specialist - Wholesale
Ultimate Staffing, Los Angeles, California, United States, 90058
The Customer Account Specialist serves as the primary contact for assigned accounts, delivering exceptional customer support while managing orders, inquiries, and issue resolution. This role partners closely with the Sales Team and cross-functional departments to maintain accurate account information, drive timely communication, and provide a seamless end-to-end customer experience.
Key Responsibilities
Provide daily customer service support for assigned key accounts
Act as a central liaison between company sales representatives, customers, and internal teams
Manage a high volume of inbound and outbound customer communications with professionalism and efficiency
Accurately process sales orders, inquiries, and EDI transactions
Resolve customer concerns and escalations using a proactive, solutions-focused approach
Maintain detailed and accurate customer account records within CRM and internal systems
Partner with sales, warehouse, and operations teams to ensure prompt and accurate order fulfillment
Proactively communicate order updates, delays, and resolutions to customers
Follow account-specific SOPs while ensuring compliance with customer requirements
Qualifications
Prior experience in customer service, account management, or related roles
Strong verbal and written communication skills with an emphasis on relationship building
Exceptional attention to detail and follow-through
Proven ability to manage multiple priorities in a fast-paced environment
Strong organizational, time management, and multitasking skills
Willingness to travel to industry markets as required
Proficiency with CRM systems, Microsoft Office (especially Excel), EDI platforms such as TrueCommerce and SPS, and data entry tools
Advanced working knowledge of Excel, including reporting, tracking, VLOOKUPs, and data analysis
Ability to collaborate effectively in an on-site team environment
Experience supporting major retailers such as TJ Maxx, Ross, Burlington, or Jerome's preferred
Background in home dcor, furniture, or related industries is a plus
Positive, customer-focused mindset with a commitment to service excellence
Keys to Hire
Bilingual in Spanish preferred/a Plus!
Strong Excel skills, including VLOOKUPs and pivot tables
Experience with CRM and/or ERP systems; Microsoft NAV experience is a plus
Clear, professional written and verbal communication skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.
Key Responsibilities
Provide daily customer service support for assigned key accounts
Act as a central liaison between company sales representatives, customers, and internal teams
Manage a high volume of inbound and outbound customer communications with professionalism and efficiency
Accurately process sales orders, inquiries, and EDI transactions
Resolve customer concerns and escalations using a proactive, solutions-focused approach
Maintain detailed and accurate customer account records within CRM and internal systems
Partner with sales, warehouse, and operations teams to ensure prompt and accurate order fulfillment
Proactively communicate order updates, delays, and resolutions to customers
Follow account-specific SOPs while ensuring compliance with customer requirements
Qualifications
Prior experience in customer service, account management, or related roles
Strong verbal and written communication skills with an emphasis on relationship building
Exceptional attention to detail and follow-through
Proven ability to manage multiple priorities in a fast-paced environment
Strong organizational, time management, and multitasking skills
Willingness to travel to industry markets as required
Proficiency with CRM systems, Microsoft Office (especially Excel), EDI platforms such as TrueCommerce and SPS, and data entry tools
Advanced working knowledge of Excel, including reporting, tracking, VLOOKUPs, and data analysis
Ability to collaborate effectively in an on-site team environment
Experience supporting major retailers such as TJ Maxx, Ross, Burlington, or Jerome's preferred
Background in home dcor, furniture, or related industries is a plus
Positive, customer-focused mindset with a commitment to service excellence
Keys to Hire
Bilingual in Spanish preferred/a Plus!
Strong Excel skills, including VLOOKUPs and pivot tables
Experience with CRM and/or ERP systems; Microsoft NAV experience is a plus
Clear, professional written and verbal communication skills
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance.