AVP, Director of Mortgage Lending
UTFCU Supervisory Committee, Knoxville, Tennessee, United States, 37955
SUMMARY
Responsible for providing strategic leadership, oversight, and prudent management of the credit union's mortgage lending operations and loan portfolio. This role evaluates and responds to changes in regulatory, market and competitive conditions. Plans, organizes, and directs the mortgage department's activities to drive sustainable loan growth, operational efficiency, compliance, and exceptional member experience. Provides prompt, professional and courteous support and assistance to internal departments, retail branches and members.
ESSENTIAL DUTIES AND RESPONSIBILITIES Provides strategic leadership for the mortgage lending function, including portfolio composition, product channels, delivery models, and growth objectives aligned with the credit union's overall strategic plan.
Identifies, evaluates, and secures additional mortgage origination channels (branch, digital, referral, correspondent, or other) to increase loan opportunities and support balances growth.
Develops and executes short- and long-term mortgage lending strategies, including annual production goals, profitability targets, staffing plans, and operational benchmarks.
Assists in developing mortgage lending policies, procedures, and underwriting guidelines, ensuring compliance with federal, state, investor, and regulatory requirements.
Conducts periodic reviews of systems, workflows, and vendor relationships to ensure efficiency, scalability, cost effectiveness, and regulatory compliance; initiates process improvements as needed.
Monitors production, pipeline, turn times, quality control, and funding volumes, using data and reporting to improve performance.
Directs and manages mortgage department staff, including hiring, training, performance management, coaching, and succession planning; ensures appropriate coverage during employee absences.
Maintains working knowledge of all mortgage products and the end-to-end mortgage process, applying policy and underwriting standards consistently and prudently.
Coordinates staffing levels and workload distribution to ensure service standards are met while controlling operating cost and member experience expectations.
Partners with retail branches, lending teams, and member-facing staff to support referral activity, training, and mortgage product education.
Ensures accurate processing, underwriting, closing, and documentation of real estate loans in accordance with policy and regulatory requirements.
Provides guidance and escalation support for complex loan scenarios, exceptions, and member inquiries; approves loans within delegated authority and submits others to the SVP/CLO as required.
Promotes a culture of service, accountability, and ethical lending, ensuring members are treated fairly and consistently while identifying opportunities to deepen member relationships.
Performs essential administrative and leadership functions necessary for effective mortgage department operations, including back-up support for originating, underwriting, and/or processing loans and other duties as assigned by senior leadership.
Supports secondary market or portfolio mortgage strategies, including pricing, investor requirements, servicing considerations, and risk management, as applicable.
Evaluates and maintains functional knowledge of all mortgage lending systems, performance, workflows, report capabilities, testing, training, and enhancements.
Support enterprise projects and cross-departmental initiatives.
Assists with regulatory examinations, including coordinating examination requests, directing staff preparation activities, and ensuring timely and accurate responses.
SUPERVISORY RESPONSIBILITIES Directly supervises employees in the mortgage loan department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Indirectly oversees the mortgage branch staff.
PERFORMANCE STANDARDS Accuracy in documentation from application taking to closing agent; ability to process loans in a timely manner.
MINIMUM REQUIREMENTS
Ability to thrive in a fast-paced environment.
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership.
Abides by the Service Standards established by the credit union.
Strong knowledge of financial products and services.
Regular and predictable attendance.
Excellent verbal and written communication skills to communicate professionally.
Maintains a professional appearance in accordance with established dress code policy.
Technological skills and knowledge, including computer literacy.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Bachelor's degree from a four-year college or university in a related field and/or training in real estate lending; at least two years related experience; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze and interpret technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, the Board of Directors, and individual members.
Occasionally may need to make formal presentations on credit to groups outside of the credit union. Ability to read and interpret documents such as credit bureau reports, and debt-to-income ratio reports.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as interest, commissions, proportions, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written and oral form.
CERTIFICATES, LICENSES, REGISTRATIONS Registration with the National Mortgage Licensing System (NMLS) is required. May require Notary Public certificate to execute documents on behalf of members and the credit union.
OTHER SKILLS and ABILITIES Must be able to use the credit union's computer system for transactions. Such usage includes, but is not limited to, retrieval of information, printing out individual statements of account, data input, updating information, special access to certain fields, and general maintenance of the credit records. Ability to utilize on-screen loan processing provided by the credit union's core processing system. Ability to operate standard office machines such as a photocopier, fax machine, typewriter, word processor, personal computer, postage machine, and such equipment normally found in a modern credit department of a credit union.
PHYSICAL DEMANDS Employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. Employee is occasionally required to stand, walk, and reach with hands and arms. Employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT Noise level is usually moderate.
MENTAL DEMANDS Requires creative and imaginative thinking; reading and writing ability; constantly need to be alert, precise, the frequent need to be persuasive and resourceful in negotiating and problem solving; patient and analytical in resolving complex situations; frequently use basic numeric calculations, memory, concentration, and exercise sound judgment.
Background Check Disclosure Thank you for your interest in joining UT Federal Credit Union. All offers of employment are contingent upon the successful completion of a comprehensive background check. The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. By proceeding with this application, you authorize UT Federal Credit Union to conduct such investigations and request such information as necessary to evaluate your suitability for employment.
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ESSENTIAL DUTIES AND RESPONSIBILITIES Provides strategic leadership for the mortgage lending function, including portfolio composition, product channels, delivery models, and growth objectives aligned with the credit union's overall strategic plan.
Identifies, evaluates, and secures additional mortgage origination channels (branch, digital, referral, correspondent, or other) to increase loan opportunities and support balances growth.
Develops and executes short- and long-term mortgage lending strategies, including annual production goals, profitability targets, staffing plans, and operational benchmarks.
Assists in developing mortgage lending policies, procedures, and underwriting guidelines, ensuring compliance with federal, state, investor, and regulatory requirements.
Conducts periodic reviews of systems, workflows, and vendor relationships to ensure efficiency, scalability, cost effectiveness, and regulatory compliance; initiates process improvements as needed.
Monitors production, pipeline, turn times, quality control, and funding volumes, using data and reporting to improve performance.
Directs and manages mortgage department staff, including hiring, training, performance management, coaching, and succession planning; ensures appropriate coverage during employee absences.
Maintains working knowledge of all mortgage products and the end-to-end mortgage process, applying policy and underwriting standards consistently and prudently.
Coordinates staffing levels and workload distribution to ensure service standards are met while controlling operating cost and member experience expectations.
Partners with retail branches, lending teams, and member-facing staff to support referral activity, training, and mortgage product education.
Ensures accurate processing, underwriting, closing, and documentation of real estate loans in accordance with policy and regulatory requirements.
Provides guidance and escalation support for complex loan scenarios, exceptions, and member inquiries; approves loans within delegated authority and submits others to the SVP/CLO as required.
Promotes a culture of service, accountability, and ethical lending, ensuring members are treated fairly and consistently while identifying opportunities to deepen member relationships.
Performs essential administrative and leadership functions necessary for effective mortgage department operations, including back-up support for originating, underwriting, and/or processing loans and other duties as assigned by senior leadership.
Supports secondary market or portfolio mortgage strategies, including pricing, investor requirements, servicing considerations, and risk management, as applicable.
Evaluates and maintains functional knowledge of all mortgage lending systems, performance, workflows, report capabilities, testing, training, and enhancements.
Support enterprise projects and cross-departmental initiatives.
Assists with regulatory examinations, including coordinating examination requests, directing staff preparation activities, and ensuring timely and accurate responses.
SUPERVISORY RESPONSIBILITIES Directly supervises employees in the mortgage loan department. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Indirectly oversees the mortgage branch staff.
PERFORMANCE STANDARDS Accuracy in documentation from application taking to closing agent; ability to process loans in a timely manner.
MINIMUM REQUIREMENTS
Ability to thrive in a fast-paced environment.
Maintains a positive attitude with employees and members, and remains flexible while focused on accepted practices, policy, productivity and effectiveness.
Promotes awareness of the credit union mission and brand statement to the credit union membership.
Abides by the Service Standards established by the credit union.
Strong knowledge of financial products and services.
Regular and predictable attendance.
Excellent verbal and written communication skills to communicate professionally.
Maintains a professional appearance in accordance with established dress code policy.
Technological skills and knowledge, including computer literacy.
QUALIFICATION REQUIREMENTS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE Bachelor's degree from a four-year college or university in a related field and/or training in real estate lending; at least two years related experience; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read, analyze and interpret technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from groups of managers, the Board of Directors, and individual members.
Occasionally may need to make formal presentations on credit to groups outside of the credit union. Ability to read and interpret documents such as credit bureau reports, and debt-to-income ratio reports.
MATHEMATICAL SKILLS Ability to calculate figures and amounts such as interest, commissions, proportions, percentages, add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
REASONING ABILITY Ability to solve practical problems. Ability to interpret a variety of instructions furnished in written and oral form.
CERTIFICATES, LICENSES, REGISTRATIONS Registration with the National Mortgage Licensing System (NMLS) is required. May require Notary Public certificate to execute documents on behalf of members and the credit union.
OTHER SKILLS and ABILITIES Must be able to use the credit union's computer system for transactions. Such usage includes, but is not limited to, retrieval of information, printing out individual statements of account, data input, updating information, special access to certain fields, and general maintenance of the credit records. Ability to utilize on-screen loan processing provided by the credit union's core processing system. Ability to operate standard office machines such as a photocopier, fax machine, typewriter, word processor, personal computer, postage machine, and such equipment normally found in a modern credit department of a credit union.
PHYSICAL DEMANDS Employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. Employee is occasionally required to stand, walk, and reach with hands and arms. Employee must occasionally lift and/or move up to 30 lbs. Specific vision abilities required include distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
WORK ENVIRONMENT Noise level is usually moderate.
MENTAL DEMANDS Requires creative and imaginative thinking; reading and writing ability; constantly need to be alert, precise, the frequent need to be persuasive and resourceful in negotiating and problem solving; patient and analytical in resolving complex situations; frequently use basic numeric calculations, memory, concentration, and exercise sound judgment.
Background Check Disclosure Thank you for your interest in joining UT Federal Credit Union. All offers of employment are contingent upon the successful completion of a comprehensive background check. The background check may include, but is not limited to, checks of your criminal record, employment history, educational credentials, credit history, motor vehicle record, and references. By proceeding with this application, you authorize UT Federal Credit Union to conduct such investigations and request such information as necessary to evaluate your suitability for employment.
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