Description
Using the Credit Union's TREAD model as a guide, the Commercial Loan Manager is responsible for supervising the Commercial Loan department team, overseeing the commercial business development program, and managing significant lending account interactions.
Essential Functions & Responsibilities
Oversees the work of Commercial Loan Department employees; evaluates, reviews, and recommends to management salary adjustments or disciplinary action. (20%) Assists Commercial Loan Officers and Processors with complex lending and deposit accounts, and guides team members on credit policy and complex financing arrangements. (20%) Manages the department operational budget, develops, proposes, gains acceptance for, and implements strategic plans designed to meet the Credit Union's short and long-term commercial lending objectives. (15%) Maintains and seeks out relationships with existing and prospective business clients, centers of influence, and community financing partners. (10%) Establishes and maintains continuous guidance on commercial lending policies and procedures. Drafts new lending policies and procedures as needed. (10%) Prepares and develops monthly, quarterly, and annual reporting dashboards to assess the commercial loan portfolio and composition. (10%) Oversees the Commercial Loan Officer call and business prospecting schedule of the department. (5%) Approves loans above Commercial Loan Officers lending limitations. (5%) Performs other job related duties as assigned.(5%) Performance Measurements
The employee's actions should always reflect the Credit Union's TREAD model to TEACH our members and each other, RESPECT the Credit Union culture and philosophies, EMPOWER ourselves and others, ADAPT to the surroundings, and DELIVER on our promises. Support the Credit Union's strategic plan and practice the mission, vision, value and loyalty culture of the Credit Union. Utilize the service factors with both internal and external members. Embrace the Credit Union's community involvement program in a positive and proactive manner. Be knowledgeable of lending systems, policies, rules, regulations, procedures, practices, products and services. Ensure the department remains in compliance with all applicable Federal, State, and Lending regulations, policies and procedures. To accomplish all assigned projects according to policy and procedures, keeping management informed of any critical areas. Ensure all activities within the department are carried out within prescribed time frames. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands. Ensure the department achieves the goals as defined in the current strategic/business plan and direct reports achieve their individual goals. Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner. Note observations of employee performance. Give and receive feedback from employee through monthly one-on-on coaching sessions. Requirements
Experience
At least ten years similar or related experience. Education
A bachelor's degree. Interpersonal Skills
Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy. Other Skills
Working knowledge of basic computer skills and applications including email and word processing functions. Good creative/technical writing abilities. Understanding of financial analysis and determination of credit worthiness. Knowledge of credit union lending and collections programs, policies, and procedures. Mathematic ability to compute discount rates, interest rates, payments, accrual, profit/loss, ratio, proportion, and percentage. Able to perform simple algebra. Strong analytical abilities. Able to use a financial calculator and related computer/software for lending programs and applications. Good history of credit union volunteer involvement, and/or community/civic/trade organization involvement and business development. Maintenance of an active license number with the Nationwide Mortgage Licensing System and Registry. (NMLS). Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Written and verbal communication is important to impart detailed information accurately and efficiently to Credit Union members and team members. Must be able to exert up to 30 lbs. of force to occasionally lift, carry, push, pull, or otherwise move objects. Work involves prolonged periods of sitting at a desk and working on a computer. Work Environment
Work is generally performed in a temperature-controlled office environment with typical exposure to ambient sounds such as office equipment, telephones, and conversations between Credit union and team members. Some travel required.
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Oversees the work of Commercial Loan Department employees; evaluates, reviews, and recommends to management salary adjustments or disciplinary action. (20%) Assists Commercial Loan Officers and Processors with complex lending and deposit accounts, and guides team members on credit policy and complex financing arrangements. (20%) Manages the department operational budget, develops, proposes, gains acceptance for, and implements strategic plans designed to meet the Credit Union's short and long-term commercial lending objectives. (15%) Maintains and seeks out relationships with existing and prospective business clients, centers of influence, and community financing partners. (10%) Establishes and maintains continuous guidance on commercial lending policies and procedures. Drafts new lending policies and procedures as needed. (10%) Prepares and develops monthly, quarterly, and annual reporting dashboards to assess the commercial loan portfolio and composition. (10%) Oversees the Commercial Loan Officer call and business prospecting schedule of the department. (5%) Approves loans above Commercial Loan Officers lending limitations. (5%) Performs other job related duties as assigned.(5%) Performance Measurements
The employee's actions should always reflect the Credit Union's TREAD model to TEACH our members and each other, RESPECT the Credit Union culture and philosophies, EMPOWER ourselves and others, ADAPT to the surroundings, and DELIVER on our promises. Support the Credit Union's strategic plan and practice the mission, vision, value and loyalty culture of the Credit Union. Utilize the service factors with both internal and external members. Embrace the Credit Union's community involvement program in a positive and proactive manner. Be knowledgeable of lending systems, policies, rules, regulations, procedures, practices, products and services. Ensure the department remains in compliance with all applicable Federal, State, and Lending regulations, policies and procedures. To accomplish all assigned projects according to policy and procedures, keeping management informed of any critical areas. Ensure all activities within the department are carried out within prescribed time frames. Maintain a cohesive, highly trained, motivated staff sufficient to meet daily department demands. Ensure the department achieves the goals as defined in the current strategic/business plan and direct reports achieve their individual goals. Troubleshoot and resolve customer and internal inquiries in a timely and accurate manner. Note observations of employee performance. Give and receive feedback from employee through monthly one-on-on coaching sessions. Requirements
Experience
At least ten years similar or related experience. Education
A bachelor's degree. Interpersonal Skills
Motivating or influencing others is a material part of the job. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary and often requires the ability to influence and/or sell ideas or services to others. The role requires a significant level of trust or diplomacy. Other Skills
Working knowledge of basic computer skills and applications including email and word processing functions. Good creative/technical writing abilities. Understanding of financial analysis and determination of credit worthiness. Knowledge of credit union lending and collections programs, policies, and procedures. Mathematic ability to compute discount rates, interest rates, payments, accrual, profit/loss, ratio, proportion, and percentage. Able to perform simple algebra. Strong analytical abilities. Able to use a financial calculator and related computer/software for lending programs and applications. Good history of credit union volunteer involvement, and/or community/civic/trade organization involvement and business development. Maintenance of an active license number with the Nationwide Mortgage Licensing System and Registry. (NMLS). Physical Requirements
The physical demands described are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. Written and verbal communication is important to impart detailed information accurately and efficiently to Credit Union members and team members. Must be able to exert up to 30 lbs. of force to occasionally lift, carry, push, pull, or otherwise move objects. Work involves prolonged periods of sitting at a desk and working on a computer. Work Environment
Work is generally performed in a temperature-controlled office environment with typical exposure to ambient sounds such as office equipment, telephones, and conversations between Credit union and team members. Some travel required.
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