Posting Details
Position Information
Posting Number SF1021P
Position Title Customer Service Representative
Position Type Classified Staff/Hourly
Department Troy Online - Call Center
Division Finance and Administration
Campus Troy Online
Work Status Part-Time (IPT)
Temporary No
Location Troy - T01
Job Summary
The Customer Service Representative position is responsible for assisting customers (primarily TROY students and parents) by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and other related departmental areas in an effort to answer inquiries, resolve issues, and fulfill requests. Staff will also assist with clerical duties during the call center's off-peak periods as needed. Other job duties include: • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Logs communications in database. • Keeps equipment operational by following established procedures; reporting malfunctions. • Provides general office support that assists in the functioning of the office including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages.
Minimum Qualifications
1. High school diploma or equivalent 2. Strong phone and verbal communication skills along with active listening 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set priorities and manage time effectively 5. Computer proficient 6. Attentive to detail 7. Must be fluent in English and have ability to use correct grammar 8. Must have an enthusiastic and positive attitude, and a strong work ethic 9. Must have a genuine desire to help TROY, and a strong sense of school pride
Preferred Qualifications
1. Minimum of one year of customer service experience 2. Familiarity with a higher education environment
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours
- Maximum of 19 hours per week - To be determined between the hours of 7am and 7pm, Monday through Friday - Some work on holidays may be required
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility? No
Posting Date 09/02/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/22603
Position Information
Posting Number SF1021P
Position Title Customer Service Representative
Position Type Classified Staff/Hourly
Department Troy Online - Call Center
Division Finance and Administration
Campus Troy Online
Work Status Part-Time (IPT)
Temporary No
Location Troy - T01
Job Summary
The Customer Service Representative position is responsible for assisting customers (primarily TROY students and parents) by answering incoming phone calls regarding financial aid, admissions, student account services, enrollment management, and other related departmental areas in an effort to answer inquiries, resolve issues, and fulfill requests. Staff will also assist with clerical duties during the call center's off-peak periods as needed. Other job duties include: • Answers inquiries by clarifying desired information; researching, locating, and providing information. • Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; escalating unresolved problems. • Logs communications in database. • Keeps equipment operational by following established procedures; reporting malfunctions. • Provides general office support that assists in the functioning of the office including basic computer data entry, filing paperwork, sending and receiving faxes, and relaying messages.
Minimum Qualifications
1. High school diploma or equivalent 2. Strong phone and verbal communication skills along with active listening 3. Customer focus and adaptability to different personality types 4. Ability to multi-task, set priorities and manage time effectively 5. Computer proficient 6. Attentive to detail 7. Must be fluent in English and have ability to use correct grammar 8. Must have an enthusiastic and positive attitude, and a strong work ethic 9. Must have a genuine desire to help TROY, and a strong sense of school pride
Preferred Qualifications
1. Minimum of one year of customer service experience 2. Familiarity with a higher education environment
Will this position require driving (personal vehicle, university vehicle, utility vehicle, or golf cart) in order to perform the job duties? No
Work Hours
- Maximum of 19 hours per week - To be determined between the hours of 7am and 7pm, Monday through Friday - Some work on holidays may be required
List any hazardous conditions or physical demands required by this position
NA
Does this position have supervisory responsibility? No
Posting Date 09/02/2025
Closing Date
Open Until Filled Yes
Special Instructions to Applicants
Quick Link https://www.troyuniversityjobs.com/postings/22603