Job Title:
Customer Service Representative
Location:
Oklahoma City, Oklahoma
Industry:
Healthcare / Benefits Administration
Pay:
$17.00 - $18.00 / hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring on behalf of one of our clients who supports individuals with benefit-related services. This organization is experiencing increased customer activity and is seeking a reliable, service-oriented professional to assist with inquiries and ongoing administrative support.
Job Description:
This role focuses on delivering high-quality customer support related to benefit products and services. The ideal candidate will be comfortable assisting customers through various channels, resolving concerns professionally, and supporting internal processes with accuracy and attention to detail.
Key Responsibilities: Respond to customer questions and requests in a timely and professional manner Educate customers on available benefit offerings and assist with navigating online portals and mobile applications Investigate and resolve issues while maintaining a calm, respectful approach Escalate or route complex matters appropriately when needed Perform accurate data entry and maintain customer records Manage incoming and outgoing emails across multiple inboxes Draft and distribute written communications, including form letters and mail merges Provide support with claims review and processing as assigned Qualifications:
Prior customer service experience required; healthcare or claims-related experience preferred Proficiency in Microsoft Word and Excel Strong ability to build rapport and communicate effectively with customers Comfortable learning and working within multiple software systems Strong organizational skills with the ability to manage multiple priorities Professional, positive attitude with excellent written and verbal communication skills Additional Details:
Business-to-business customer interactions Training and scripts provided Fast-paced environment with a supportive team
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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Customer Service Representative
Location:
Oklahoma City, Oklahoma
Industry:
Healthcare / Benefits Administration
Pay:
$17.00 - $18.00 / hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client:
Addison Group is hiring on behalf of one of our clients who supports individuals with benefit-related services. This organization is experiencing increased customer activity and is seeking a reliable, service-oriented professional to assist with inquiries and ongoing administrative support.
Job Description:
This role focuses on delivering high-quality customer support related to benefit products and services. The ideal candidate will be comfortable assisting customers through various channels, resolving concerns professionally, and supporting internal processes with accuracy and attention to detail.
Key Responsibilities: Respond to customer questions and requests in a timely and professional manner Educate customers on available benefit offerings and assist with navigating online portals and mobile applications Investigate and resolve issues while maintaining a calm, respectful approach Escalate or route complex matters appropriately when needed Perform accurate data entry and maintain customer records Manage incoming and outgoing emails across multiple inboxes Draft and distribute written communications, including form letters and mail merges Provide support with claims review and processing as assigned Qualifications:
Prior customer service experience required; healthcare or claims-related experience preferred Proficiency in Microsoft Word and Excel Strong ability to build rapport and communicate effectively with customers Comfortable learning and working within multiple software systems Strong organizational skills with the ability to manage multiple priorities Professional, positive attitude with excellent written and verbal communication skills Additional Details:
Business-to-business customer interactions Training and scripts provided Fast-paced environment with a supportive team
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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