Job Title:
Customer Service Representative
Location:
Oklahoma City, Oklahoma
Industry:
Healthcare / Benefits Administration
Pay:
$17.00 - $18.00 / hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client: Addison Group is hiring on behalf of one of our clients who supports individuals with benefit-related services. This organization is experiencing increased customer activity and is seeking a reliable, service-oriented professional to assist with inquiries and ongoing administrative support.
Job Description: This role focuses on delivering high-quality customer support related to benefit products and services. The ideal candidate will be comfortable assisting customers through various channels, resolving concerns professionally, and supporting internal processes with accuracy and attention to detail.
Key Responsibilities:
Respond to customer questions and requests in a timely and professional manner
Educate customers on available benefit offerings and assist with navigating online portals and mobile applications
Investigate and resolve issues while maintaining a calm, respectful approach
Escalate or route complex matters appropriately when needed
Perform accurate data entry and maintain customer records
Manage incoming and outgoing emails across multiple inboxes
Draft and distribute written communications, including form letters and mail merges
Provide support with claims review and processing as assigned
Qualifications:
Prior customer service experience required; healthcare or claims-related experience preferred
Proficiency in Microsoft Word and Excel
Strong ability to build rapport and communicate effectively with customers
Comfortable learning and working within multiple software systems
Strong organizational skills with the ability to manage multiple priorities
Professional, positive attitude with excellent written and verbal communication skills
Additional Details:
Business-to-business customer interactions
Training and scripts provided
Fast-paced environment with a supportive team
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin4
#J-18808-Ljbffr
Customer Service Representative
Location:
Oklahoma City, Oklahoma
Industry:
Healthcare / Benefits Administration
Pay:
$17.00 - $18.00 / hour
Benefits:
This position is eligible for medical, dental, vision, and 401(k).
About Our Client: Addison Group is hiring on behalf of one of our clients who supports individuals with benefit-related services. This organization is experiencing increased customer activity and is seeking a reliable, service-oriented professional to assist with inquiries and ongoing administrative support.
Job Description: This role focuses on delivering high-quality customer support related to benefit products and services. The ideal candidate will be comfortable assisting customers through various channels, resolving concerns professionally, and supporting internal processes with accuracy and attention to detail.
Key Responsibilities:
Respond to customer questions and requests in a timely and professional manner
Educate customers on available benefit offerings and assist with navigating online portals and mobile applications
Investigate and resolve issues while maintaining a calm, respectful approach
Escalate or route complex matters appropriately when needed
Perform accurate data entry and maintain customer records
Manage incoming and outgoing emails across multiple inboxes
Draft and distribute written communications, including form letters and mail merges
Provide support with claims review and processing as assigned
Qualifications:
Prior customer service experience required; healthcare or claims-related experience preferred
Proficiency in Microsoft Word and Excel
Strong ability to build rapport and communicate effectively with customers
Comfortable learning and working within multiple software systems
Strong organizational skills with the ability to manage multiple priorities
Professional, positive attitude with excellent written and verbal communication skills
Additional Details:
Business-to-business customer interactions
Training and scripts provided
Fast-paced environment with a supportive team
Addison Group is an Equal Opportunity Employer.
Addison Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Addison Group complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
#Admin4
#J-18808-Ljbffr