Job Description
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Carry out our company Mission, Vision and Values Our Misson - To Create the Extraordinary Our Vision - We create spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. Our Values Blaze the Trail - Leadership, integrity, and ownership. We lead with integrity and courage We imagine the possibilities and prioritize growth of Team Members and our business. We think like owners and take pride in finding ways to improve what we do.
All-in on Service - Fun, service, and connection We create memorable moments for guests and Team Members We won the Family-Style Service culture We have fun together while creating extraordinary experiences
Together We Win - Inclusion, care, and teamwork We are one team We celebrate our diversity We care for and respect each other and our communities
Display "Family Style Service" to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Demonstrate a positive demeanor when dealing with difficult situations in all types of business conditions. Work effectively and courteously with co-workers. Responsible for cashing customers' tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in/outs, etc. Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Must keep cash drawer balanced. Ensure that all casino funds are secured when not in use. Verifying and documenting personal identification information for check and cash advance transactions. Be in compliance with all company standard operating procedures, SOX, internal controls, Iowa DCI and IRGC gaming regulations, federal regulations (Title 31 compliance). Responsible for superior customer relations. Ensure safety and security of team members and customers. Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. Encourage guests to sign up for the Caesars Rewards Visa card. Provide information to casino related events and promotions. Redeem offers and provide promotional materials for guests. Work as needed for special events and promotions. Completes all company-required training within designated time frames. Performs other duties as assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Physical Demands: While performing the duties of this job, the team member is required to stand most of their shift. The team member must be able to speak and listen with guests effectively. The team member must be able to bend/lift up to 30 pounds. The team member must also be able to operation a computer and 10-key calculator.
Mental Demands:
Ability to communicate effectively with guests and team members at all levels. While performing the duties of this job must be able to work with computers and computer systems used for the position. The team member must be able to work in a fast-paced customer service environment and be able to multi-task.
Work Environment:
While performing the duties of this job, the team member is exposed to variable temperatures, smoke and bright flashing lights. The team member may be required to perform duties outside in all seasons. The noise level in the work environment can be very loud.
Qualifications
MINIMUM QUALIFICATIONS
Education:
A high school diploma or GED is preferred.
Training/Experience:
Previous cashier or banking experience is preferred. Previous customer service experience is a plus.
Other: Must be able to obtain and maintain Valid Gaming license. Must be able to receive and maintain all required certification. Must complete all required company training.
JOB DUTIES AND RESPONSIBILITIES
The following statements are intended as general examples of the duties of this position and are not all-inclusive for specific positions. Other reasonable duties may be assigned.
Carry out our company Mission, Vision and Values Our Misson - To Create the Extraordinary Our Vision - We create spectacular worlds that immerse, inspire, and connect you. We do not perform magic; we create it with excellence. Our Values Blaze the Trail - Leadership, integrity, and ownership. We lead with integrity and courage We imagine the possibilities and prioritize growth of Team Members and our business. We think like owners and take pride in finding ways to improve what we do.
All-in on Service - Fun, service, and connection We create memorable moments for guests and Team Members We won the Family-Style Service culture We have fun together while creating extraordinary experiences
Together We Win - Inclusion, care, and teamwork We are one team We celebrate our diversity We care for and respect each other and our communities
Display "Family Style Service" to deliver the best experience to our guests: Give a Family Style Service Signature Welcome and Parting interaction- We treat strangers like friends and friends like family. Assist in creating a Strong Team - Strong Teams are those that work together toward a common goal. Display a Positive Attitude- Team Members and Guests expect you to be hospitable; display a genuine desire to reach a positive outcome in every situation. Demonstrate a positive demeanor when dealing with difficult situations in all types of business conditions. Work effectively and courteously with co-workers. Responsible for cashing customers' tickets, chips, giving correct change, and other cash related transactions. Responsible for helping other departments as necessary with bill breaking, cash paid in/outs, etc. Responsible for accurately counting and recording assigned funds and making exchanges of funds throughout the shift. Must keep cash drawer balanced. Ensure that all casino funds are secured when not in use. Verifying and documenting personal identification information for check and cash advance transactions. Be in compliance with all company standard operating procedures, SOX, internal controls, Iowa DCI and IRGC gaming regulations, federal regulations (Title 31 compliance). Responsible for superior customer relations. Ensure safety and security of team members and customers. Issues player cards for new and existing accounts while explaining benefits and other related perks associated with the players club. Encourage guests to sign up for the Caesars Rewards Visa card. Provide information to casino related events and promotions. Redeem offers and provide promotional materials for guests. Work as needed for special events and promotions. Completes all company-required training within designated time frames. Performs other duties as assigned.
PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT
The physical/mental demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job.
Physical Demands: While performing the duties of this job, the team member is required to stand most of their shift. The team member must be able to speak and listen with guests effectively. The team member must be able to bend/lift up to 30 pounds. The team member must also be able to operation a computer and 10-key calculator.
Mental Demands:
Ability to communicate effectively with guests and team members at all levels. While performing the duties of this job must be able to work with computers and computer systems used for the position. The team member must be able to work in a fast-paced customer service environment and be able to multi-task.
Work Environment:
While performing the duties of this job, the team member is exposed to variable temperatures, smoke and bright flashing lights. The team member may be required to perform duties outside in all seasons. The noise level in the work environment can be very loud.
Qualifications
MINIMUM QUALIFICATIONS
Education:
A high school diploma or GED is preferred.
Training/Experience:
Previous cashier or banking experience is preferred. Previous customer service experience is a plus.
Other: Must be able to obtain and maintain Valid Gaming license. Must be able to receive and maintain all required certification. Must complete all required company training.