Do you enjoy talking on the phone in an office setting and being the first point of contact for phone calls, emails, and chats?
Can you effectively take incoming calls and handle digital tasks simultaneously?
If so, then read on as this may be the role for you.
Job Description
The
Communications Coordinator
is a supercharged receptionist, responsible for taking the majority of phone calls and handling clerical tasks, as well as an entry level customer support agent. You will be the first point of contact over digital platforms for most customers and route new and existing customers to the appropriate teammate. Primary Responsibilities
Answer all inbound consumer sales and support calls
Ensure all voicemails and inquiries receive timely responses
Provide Tier 1 basic support and route complex issues as needed
Update sales database records and create follow-up tasks
Follow up on all new retail leads
Call new automated leads to identify or confirm points of contact (POC)
Review call logs and system activity to provide feedback to management
Perform clerical work during off-phone periods
Secondary Tasks
Assist with customer checkout
Help process warranties and returns
Qualifications
People-oriented and confident handling phone-based communication
Able to manage multiple tasks simultaneously
Experience using a CRM or sales database systems
Organized, reliable, and able to document accurately
Ability to follow processes and escalate issues timely
Can you effectively take incoming calls and handle digital tasks simultaneously?
If so, then read on as this may be the role for you.
Job Description
The
Communications Coordinator
is a supercharged receptionist, responsible for taking the majority of phone calls and handling clerical tasks, as well as an entry level customer support agent. You will be the first point of contact over digital platforms for most customers and route new and existing customers to the appropriate teammate. Primary Responsibilities
Answer all inbound consumer sales and support calls
Ensure all voicemails and inquiries receive timely responses
Provide Tier 1 basic support and route complex issues as needed
Update sales database records and create follow-up tasks
Follow up on all new retail leads
Call new automated leads to identify or confirm points of contact (POC)
Review call logs and system activity to provide feedback to management
Perform clerical work during off-phone periods
Secondary Tasks
Assist with customer checkout
Help process warranties and returns
Qualifications
People-oriented and confident handling phone-based communication
Able to manage multiple tasks simultaneously
Experience using a CRM or sales database systems
Organized, reliable, and able to document accurately
Ability to follow processes and escalate issues timely