Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA
Infotree Global Solutions, Westerville, Ohio, United States, 43082
Description:
Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) Location -Malvern PA 3-4 days office is must Visa -any Duration - 10-12 months Rate NA-95/hr- flexible for right resorce
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience • 12+ years in CRM / Client Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience • 12+ years in CRM / Client Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments. Enable Skills-Based Hiring No Can we use Freelancer? Additional Details Global Grade : D Can we use Freelancer? : No Named Job Posting? (if Yes - needs to be approved by SCSC) : No Remote work possibility : (No Value) Global Role Family : 6499 Solution/ Enterprise architect Local Role NA : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA Local Skills : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA Languages Required: : English
Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) Location -Malvern PA 3-4 days office is must Visa -any Duration - 10-12 months Rate NA-95/hr- flexible for right resorce
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience • 12+ years in CRM / Client Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments.Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled)
Role Summary
Leads enterprise architecture for Dynamics 365 Sales and Customer Service with a strong product-first mindset, maximizing out-of-the-box capabilities, embedding AI/Copilot, and ensuring scalable, secure, high-performance solutions with minimal custom code.
Key Responsibilities • Design solutions leveraging native Dynamics 365 Sales & Service features: BPFs, SLAs, queues, routing, forecasting, relationship analytics, and knowledge management. • Architect Dataverse data models and security (BUs, teams, hierarchy, FLS) aligned to enterprise compliance and scale. • Identify and implement Copilot and AI use cases: agent assist, case summarization, next-best-action, sentiment, and intelligent routing. • Define extensibility only where required using plug-ins, PCF, Azure Functions, Logic Apps, and Service Bus. • Architect integrations using Dataverse APIs and Azure Integration Services with ERP and core LOB systems. • Own ALM, CI/CD, solution strategy, and environment governance. • Establish monitoring, telemetry, and incident response using App Insights and platform diagnostics. • Act as technical authority, leading architecture reviews and mentoring architects and engineers.
Required Skills & Experience • 12+ years in CRM / Client Business Applications architecture, with deep hands-on experience in D365 Sales & Customer Service. • Expert knowledge of product capabilities and configuration-led design. • Strong Dataverse, SDK, plug-in pipeline, and security model expertise. • Advanced C#, JavaScript/TypeScript, PCF, and Azure integration architecture. • Proven experience driving platform adoption, reducing customizations, and enabling AI-driven productivity.
Preferred • MB-600 / PL-600; AZ-305 preferred. • Experience in regulated, high-volume enterprise environments. Enable Skills-Based Hiring No Can we use Freelancer? Additional Details Global Grade : D Can we use Freelancer? : No Named Job Posting? (if Yes - needs to be approved by SCSC) : No Remote work possibility : (No Value) Global Role Family : 6499 Solution/ Enterprise architect Local Role NA : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA Local Skills : Sr. Dynamics 365 Sales & Service Architect (Product-Led, AI-Enabled) -PA Languages Required: : English