Corporate Aftermarket Support Specialist I / II (Growth Role)
WMH Corporation, Charlotte, North Carolina, United States, 28245
Corporate Aftermarket Support Specialist I / II (Growth Role)
Department:
Service
Employment Type:
Full Time
Location:
BR01- CHARLOTTE, NC
Reporting To:
Alex Phifer
Description
Corporate Aftermarket Support Specialist
Forklifts • Material Handling • Customer Success • Parts & Service Operations
Location:
WMH Corporate HQ - Charlotte, NC Division:
Aftermarket | Support | Customer Operations
Join WMH - Where Aftermarket Excellence Meets Industry Innovation
At WMH, we don't just move equipment - we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we're scaling fast and elevating every corner of our Aftermarket division.
Now, we're building out a
Corporate Aftermarket Support Specialist
role - someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.
If you love the energy of the material handling world... If you thrive in a fast-paced role with endless growth... If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience...
This role is the heartbeat of our Aftermarket success.
What You'll Do (Your Mission)
As our Corporate Aftermarket Support Specialist, you'll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.
Customer & Dealer Support (High Priority) • Provide high-level parts & service support for WMH branches and customers • Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations • Assist with equipment records, repair coordination, and customer communication • Support Linde/other OEM programs, portals, policies & compliance
Service & Parts Coordination • Work closely with Service Managers, Parts Teams, & Regional Directors • Track open work orders, parts shortages, backorders, and ETA updates • Support quoting, job scheduling, PM program coordination & contract maintenance • Monitor fleet health, PM compliance, and equipment uptime
Aftermarket Process Optimization • Standardize best practices across Service, Parts, Warranty, & Support • Help with reporting, KPI tracking, and operational improvement • Support corporate initiatives: safety, productivity, efficiency, & customer experience
Safety, Compliance & Technician Training Support •
Monitor EHS Safety Compliance
- Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. •
Track Training Completion & Compliance
- Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. •
New-Hire Technician Training Coordination
- Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. •
Partner With Corporate EHS & Leadership
- Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Systems You'll Learn
Systems & Data Management You'll become a WMH systems specialist: • Dealer/OEM Portals • Fleet Database • Service CRM • Parts Ordering Platforms • Warranty Management Systems
What You Bring (Your Strengths)
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy - systems, databases, reporting & process tracking Problem-solver mindset - you see roadblocks and create solutions Organized, detail-focused, reliable
Why THIS Role Matters This role is the bridge between: • Technicians • Branches • Corporate • OEMs • Customers
You'll bring clarity, consistency, and operational excellence to the heart of WMH's Aftermarket engine.
What WMH Offers You
Competitive Pay + Performance Opportunities We reward expertise, performance, and growth.
Premium Full Benefits Package • Medical, Dental, Vision • Life insurance & AD&D • HSA & PPO options • Company-paid benefits
Career Advancement Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few: • Corporate Aftermarket Coordinator • Parts Manager • Service Manager • Warranty Specialist • OEM Programs Specialist • Operations Leader
Training & Development • OEM certifications • WMH leadership training • Systems training • Mentorship from corporate & regional leaders
Culture That Wins At WMH, you're not a number - you're a difference-maker. We win together. We grow together. We take care of our people.
Department:
Service
Employment Type:
Full Time
Location:
BR01- CHARLOTTE, NC
Reporting To:
Alex Phifer
Description
Corporate Aftermarket Support Specialist
Forklifts • Material Handling • Customer Success • Parts & Service Operations
Location:
WMH Corporate HQ - Charlotte, NC Division:
Aftermarket | Support | Customer Operations
Join WMH - Where Aftermarket Excellence Meets Industry Innovation
At WMH, we don't just move equipment - we move industries forward. With 35+ years in material handling and 11 branches across the Southeast, we're scaling fast and elevating every corner of our Aftermarket division.
Now, we're building out a
Corporate Aftermarket Support Specialist
role - someone who blends technical knowledge, customer support, operational coordination, and problem-solving into one powerhouse position.
If you love the energy of the material handling world... If you thrive in a fast-paced role with endless growth... If you want to be at the center of Service, Parts, Fleet, Technicians & Customer Experience...
This role is the heartbeat of our Aftermarket success.
What You'll Do (Your Mission)
As our Corporate Aftermarket Support Specialist, you'll be the cross-functional connector that ensures our branches, technicians, parts teams, and customers all run smoothly and efficiently.
Customer & Dealer Support (High Priority) • Provide high-level parts & service support for WMH branches and customers • Troubleshoot equipment inquiries, parts questions, warranty claims & ticket escalations • Assist with equipment records, repair coordination, and customer communication • Support Linde/other OEM programs, portals, policies & compliance
Service & Parts Coordination • Work closely with Service Managers, Parts Teams, & Regional Directors • Track open work orders, parts shortages, backorders, and ETA updates • Support quoting, job scheduling, PM program coordination & contract maintenance • Monitor fleet health, PM compliance, and equipment uptime
Aftermarket Process Optimization • Standardize best practices across Service, Parts, Warranty, & Support • Help with reporting, KPI tracking, and operational improvement • Support corporate initiatives: safety, productivity, efficiency, & customer experience
Safety, Compliance & Technician Training Support •
Monitor EHS Safety Compliance
- Assist with oversight of WMH's EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation. •
Track Training Completion & Compliance
- Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones. •
New-Hire Technician Training Coordination
- Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones. •
Partner With Corporate EHS & Leadership
- Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths.
Systems You'll Learn
Systems & Data Management You'll become a WMH systems specialist: • Dealer/OEM Portals • Fleet Database • Service CRM • Parts Ordering Platforms • Warranty Management Systems
What You Bring (Your Strengths)
Experience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy - systems, databases, reporting & process tracking Problem-solver mindset - you see roadblocks and create solutions Organized, detail-focused, reliable
Why THIS Role Matters This role is the bridge between: • Technicians • Branches • Corporate • OEMs • Customers
You'll bring clarity, consistency, and operational excellence to the heart of WMH's Aftermarket engine.
What WMH Offers You
Competitive Pay + Performance Opportunities We reward expertise, performance, and growth.
Premium Full Benefits Package • Medical, Dental, Vision • Life insurance & AD&D • HSA & PPO options • Company-paid benefits
Career Advancement Aftermarket is one of the fastest-growing divisions. You can grow into so many opportunities just to name a few: • Corporate Aftermarket Coordinator • Parts Manager • Service Manager • Warranty Specialist • OEM Programs Specialist • Operations Leader
Training & Development • OEM certifications • WMH leadership training • Systems training • Mentorship from corporate & regional leaders
Culture That Wins At WMH, you're not a number - you're a difference-maker. We win together. We grow together. We take care of our people.