Corporate Aftermarket Support Specialist (EntryMid Level Growth Role)
WMH, Charlotte, North Carolina, United States, 28202
divh2Corporate Aftermarket Support Specialist (EntryMid Level Growth Role)/h2pForklifts | Material Handling | Operations Support | Parts
Service | Corporate Aftermarket/ppLocation: WMH Corporate HQ
Charlotte, NC Division: Aftermarket | Operations Support | Customer Experience Level: EntryMid Level | High-Growth Track Join WMH
Where Aftermarket Excellence Meets Industry Innovation/ppAt WMH, we dont hire for today
we hire for who you can become./ppThis Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement./ppIf you love:/pulliFast-paced operations/liliBeing the go-to problem solver/liliWorking across service, parts, technicians
customers/liliAnd growing into leadership/li/ulpThis role was built for you./ppThis role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level./ph2Your Mission/h2pYou are the corporate connector that keeps WMHs aftermarket engine running smoothly across:/pulliBranches/liliTechnicians/liliParts
Service Teams/liliOEMs/liliCustomers/li/ulpYou bring clarity, coordination, and consistency to everything aftermarket./ppWhat Youll Do/ppCustomer
Dealer Support (High Priority)/pulliProvide high-level parts
service support for WMH branches and customers/liliTroubleshoot equipment inquiries, parts questions, warranty claims
ticket escalations/liliAssist with equipment records, repair coordination, and customer communication/liliSupport Linde/other OEM programs, portals, policies
compliance/li/ulpService
Parts Coordination/pulliWork closely with Service Managers, Parts Teams,
Regional Directors/liliTrack open work orders, parts shortages, backorders, and ETA updates/liliSupport quoting, job scheduling, PM program coordination
contract maintenance/liliMonitor fleet health, PM compliance, and equipment uptime/li/ulpAftermarket Process Optimization/pulliStandardize best practices across Service, Parts, Warranty,
Support/liliHelp with reporting, KPI tracking, and operational improvement/liliSupport corporate initiatives: safety, productivity, efficiency,
customer experience/li/ulpSafety, Compliance
Technician Training Support (NEW
High Impact)/pulliMonitor EHS Safety Compliance
Assist with oversight of WMHs EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation./liliTrack Training Completion
Compliance
Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones./liliNew-Hire Technician Training Coordination
Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones./liliPartner With Corporate EHS
Leadership
Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths./li/ulpSystems Youll Learn Systems
Data Management/pulliDealer/OEM Portals/liliFleet Database/liliService CRM/liliParts Ordering Platforms/liliWarranty Management Systems/li/ulpYoull become a corporate systems specialist./ph2What You Bring (Your Strengths)/h2pExperience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy
systems, databases, reporting
process tracking Problem-solver mindset
you see roadblocks and create solutions Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between:/pulliTechnicians/liliBranches/liliCorporate/liliOEMs/liliCustomers/li/ulpYou directly influence: Equipment uptime Customer satisfaction Technician success Aftermarket growth/ph2What WMH Offers You/h2pCompetitive Pay + Performance Opportunities We reward expertise, performance, and growth
not just tenure./pulliPremium Full Benefits Package Medical, Dental, Vision Life insurance
ADD HSA
PPO options Company-paid benefits/li/ulpReal Career Advancement Aftermarket is one of our fastest-growing divisions. Growth paths include: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader/ppTraining
Development OEM certifications WMH leadership training Systems Mastery training Corporate
Regional Mentorship/ppCulture That Wins At WMH, youre not a number
youre a difference-maker. We believe in: Ownership Integrity Initiative Growth Excellence Teamwork We win together. We grow together. We protect our people./ph2About WMH/h2pWMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations./ppWhy WMH? Were Built Different./pulliExclusive Linde Material Handling partnership/liliIndustry-leading automation
fleet tech/liliLeadership development at every level/liliTop-tier pay + long-term stability/liliCulture built on innovation, accountability
growth/li/ulh2Ready to Launch Your Career?/h2pThis isnt a parking spot. This is a launchpad./ppIf youre ready to: Stop watching growth Start building it And shape the future of aftermarket operations/ph2Equal Employment Opportunity/h2pAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where theyre respected, supported, and valued. We provide equal employment opportunities to all
regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, were here to help. Please reach out and well gladly support you. Your Career Has a Future Here We dont just offer jobs
we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where its recognized and developed. Explore Opportunities: https://wmhsolutions.pinpointhq.com/ph2Our Hiring Process/h2pStage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer/ppFind out more/ppNot quite right? Register your interest to be notified of any roles that come along that meet your criteria./ppRegister Your Interest/p/div
Service | Corporate Aftermarket/ppLocation: WMH Corporate HQ
Charlotte, NC Division: Aftermarket | Operations Support | Customer Experience Level: EntryMid Level | High-Growth Track Join WMH
Where Aftermarket Excellence Meets Industry Innovation/ppAt WMH, we dont hire for today
we hire for who you can become./ppThis Corporate Aftermarket Support Specialist role is a career-launch opportunity for driven, detail-oriented professionals looking to break into corporate aftermarket operations with real visibility, hands-on experience, and a clear path to advancement./ppIf you love:/pulliFast-paced operations/liliBeing the go-to problem solver/liliWorking across service, parts, technicians
customers/liliAnd growing into leadership/li/ulpThis role was built for you./ppThis role is designed for entry to mid-level professionals. Highly seasoned aftermarket managers or senior-level veterans may find this role below their experience level./ph2Your Mission/h2pYou are the corporate connector that keeps WMHs aftermarket engine running smoothly across:/pulliBranches/liliTechnicians/liliParts
Service Teams/liliOEMs/liliCustomers/li/ulpYou bring clarity, coordination, and consistency to everything aftermarket./ppWhat Youll Do/ppCustomer
Dealer Support (High Priority)/pulliProvide high-level parts
service support for WMH branches and customers/liliTroubleshoot equipment inquiries, parts questions, warranty claims
ticket escalations/liliAssist with equipment records, repair coordination, and customer communication/liliSupport Linde/other OEM programs, portals, policies
compliance/li/ulpService
Parts Coordination/pulliWork closely with Service Managers, Parts Teams,
Regional Directors/liliTrack open work orders, parts shortages, backorders, and ETA updates/liliSupport quoting, job scheduling, PM program coordination
contract maintenance/liliMonitor fleet health, PM compliance, and equipment uptime/li/ulpAftermarket Process Optimization/pulliStandardize best practices across Service, Parts, Warranty,
Support/liliHelp with reporting, KPI tracking, and operational improvement/liliSupport corporate initiatives: safety, productivity, efficiency,
customer experience/li/ulpSafety, Compliance
Technician Training Support (NEW
High Impact)/pulliMonitor EHS Safety Compliance
Assist with oversight of WMHs EHS system to ensure branches and technicians remain up to date on required modules, certifications, safety tasks, and documentation./liliTrack Training Completion
Compliance
Maintain accurate records for OSHA requirements, equipment safety courses, site audits, and technician compliance milestones./liliNew-Hire Technician Training Coordination
Build and manage onboarding schedules for technicians, ensuring timely completion of OEM training, safety modules, orientation, and skill development milestones./liliPartner With Corporate EHS
Leadership
Work directly with our Corporate EHS Manager, Service Managers, and Regional Directors to align on safety expectations, compliance progress, and technician development paths./li/ulpSystems Youll Learn Systems
Data Management/pulliDealer/OEM Portals/liliFleet Database/liliService CRM/liliParts Ordering Platforms/liliWarranty Management Systems/li/ulpYoull become a corporate systems specialist./ph2What You Bring (Your Strengths)/h2pExperience in material handling, forklifts, heavy equipment, dealership, or aftermarket operations Knowledge of parts, service, warranty, or technical support Strong customer service and communication skills Ability to coordinate multiple moving parts under pressure Tech-savvy
systems, databases, reporting
process tracking Problem-solver mindset
you see roadblocks and create solutions Organized, detail-focused, reliable Why THIS Role Matters This role is the bridge between:/pulliTechnicians/liliBranches/liliCorporate/liliOEMs/liliCustomers/li/ulpYou directly influence: Equipment uptime Customer satisfaction Technician success Aftermarket growth/ph2What WMH Offers You/h2pCompetitive Pay + Performance Opportunities We reward expertise, performance, and growth
not just tenure./pulliPremium Full Benefits Package Medical, Dental, Vision Life insurance
ADD HSA
PPO options Company-paid benefits/li/ulpReal Career Advancement Aftermarket is one of our fastest-growing divisions. Growth paths include: Corporate Aftermarket Coordinator Parts Manager Service Manager Warranty Specialist OEM Programs Specialist Operations Leader/ppTraining
Development OEM certifications WMH leadership training Systems Mastery training Corporate
Regional Mentorship/ppCulture That Wins At WMH, youre not a number
youre a difference-maker. We believe in: Ownership Integrity Initiative Growth Excellence Teamwork We win together. We grow together. We protect our people./ph2About WMH/h2pWMH is a 35+ year material handling leader with 11 locations across the Southeast and 250+ professionals powering sales, service, fleet, and aftermarket operations./ppWhy WMH? Were Built Different./pulliExclusive Linde Material Handling partnership/liliIndustry-leading automation
fleet tech/liliLeadership development at every level/liliTop-tier pay + long-term stability/liliCulture built on innovation, accountability
growth/li/ulh2Ready to Launch Your Career?/h2pThis isnt a parking spot. This is a launchpad./ppIf youre ready to: Stop watching growth Start building it And shape the future of aftermarket operations/ph2Equal Employment Opportunity/h2pAt WMH, we believe diversity drives innovation and opportunity fuels excellence. Every applicant and employee deserves a workplace where theyre respected, supported, and valued. We provide equal employment opportunities to all
regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. We maintain a workplace free from discrimination, harassment, and retaliation so every person can thrive. Accessibility If you need an accommodation during the hiring process, were here to help. Please reach out and well gladly support you. Your Career Has a Future Here We dont just offer jobs
we build careers grounded in growth, integrity, innovation, and real opportunity. Your talent belongs in a place where its recognized and developed. Explore Opportunities: https://wmhsolutions.pinpointhq.com/ph2Our Hiring Process/h2pStage 1: Applied Stage 2: Shortlisted Stage 3: Hiring Manager Interview Stage 4: Regional Director Interview Stage 5: Final Review Stage 6: Pre-Employment Checks Stage 7: Formal Offer/ppFind out more/ppNot quite right? Register your interest to be notified of any roles that come along that meet your criteria./ppRegister Your Interest/p/div