divh2Change Communications Manager/h2pWPP is the creative transformation company. We use the power of creativity to build better futures for our people, planet, clients, and communities. Working at WPP means being part of a global network of more than 100,000 talented people dedicated to doing extraordinary work for our clients. We operate in over 100 countries, with corporate headquarters in New York, London and Singapore. WPP is a world leader in marketing services, with deep AI, data and technology capabilities, global presence and unrivalled creative talent. Our clients include many of the biggest companies and advertisers in the world, including approximately 300 of the Fortune Global 500. Our people are the key to our success. Were committed to fostering a culture of creativity, belonging and continuous learning, attracting and developing the brightest talent, and providing exciting career opportunities that help our people grow./ppWe are seeking a strategic, empathetic, and delivery-oriented Change Communications Manager to help stand up a formal change communications capability for WPP Open, WPPs AI-powered marketing operating system. This is a foundational role. You will not be joining a mature communications engine you will help build it./ppAs WPP Open continues to evolve, our biggest challenge is not awareness, but adoption: helping people understand what is changing, why it matters, and how it affects the way they work. This role exists to make platform change legible, coherent, and actionable at scale. You will partner closely with Product, Technology, Research, and Enablement leaders to translate complex, evolving roadmaps into clear narratives that drive confidence, capability, and behavior change across WPPs global network. The ideal candidate is a strong operator and storyteller someone comfortable working in ambiguity, setting structure where none exists, and influencing without relying on formal authority./ppStrategy Planning/pulliOwn the end-to-end change communications strategy for WPP Open, including standards, guardrails, and decision frameworks for what gets communicated, when, and how./liliDevelop and execute multi-channel communication plans that support platform launches, roadmap evolution, and new ways of working./liliConduct stakeholder and audience analysis across agencies, roles, and regions to identify communication needs, adoption barriers, and readiness gaps./liliDefine communication objectives, key messages, and success metrics aligned to product priorities, business outcomes, and adoption goals./liliPartner closely with Product, Technology, Research, and Enablement leads to shape a clear, credible narrative often before plans are fully formed./li/ulpContent Creation Execution/pulliCreate and oversee high-quality communication assets, including:/liulliplatform and roadmap updates/lilifeature launch narratives/liliuser success stories and case studies/lilileadership talking points/liliFAQs, enablement content, and video scripts/li/ulliManage an integrated content calendar and delivery cadence, ensuring communications are timely, consistent, and purposeful./liliCollaborate with design and creative partners to develop visual and interactive assets that improve comprehension and engagement./liliEnsure messaging is clear, honest, and confidence-building not promotional or overly technical./li/ulpStakeholder Engagement Advisory/pulliAct as a trusted communications advisor to WPP Open leadership, helping shape how change is positioned and discussed./liliCoach and equip agency leaders and people managers to act as effective champions for WPP Open./liliEstablish feedback loops (e.g., surveys, forums, qualitative inputs) to capture sentiment, identify friction, and continuously refine messaging./liliPush back constructively on unclear, premature, or misaligned communication requests to protect signal over noise./li/ulpMeasurement Continuous Improvement/pulliDefine and track communication effectiveness using adoption-linked metrics, such as feature usage, workflow changes, proficiency signals, and sentiment not just reach or opens./liliProvide regular, insight-driven reporting to leadership on what is landing, what isnt, and why./liliApply learnings to continuously improve change communication practices as the platform evolves./li/ulpWhat youll need:/pulli710+ years of experience in internal communications, change communications, product communications, or a closely related role./liliDemonstrated experience supporting large-scale technology, platform, or operating-model change within complex organisations./liliStrong writing, editing, and narrative-building skills, with the ability to simplify complex or ambiguous topics for non-technical audiences./liliProven ability to work closely with Product and Technology teams, translating evolving roadmaps into clear, actionable messaging./liliComfort operating in fast-moving, matrixed, and often ambiguous environments with the judgment to prioritize and say no./liliExperience defining success metrics and using data and feedback to refine communication strategies./liliFormal change management training or certification (e.g., Prosci) is highly desirable./liliExperience with AI-powered platforms, marketing operating systems, or digital transformation initiatives is a strong plus./li/ulpWho you are:/ppYoure open: We are inclusive and collaborative; we encourage the free exchange of ideas; we respect and celebrate diverse views. We are open-minded: to new ideas, new partnerships, new ways of working./ppYoure optimistic: We believe in the power of creativity, technology and talent to create brighter futures for our people, our clients and our communities. We approach all that we do with conviction: to try the new and to seek the unexpected./ppYoure extraordinary: We are stronger together: through collaboration we achieve the amazing. We are creative leaders and pioneers of our industry; we provide extraordinary every day./ppWhat well give you:/pulliPurpose and impact the opportunity to shape how 100,000+ people experience and adopt a foundational platform./liliScale and influence work at a scale unmatched in the industry, with direct access to senior leaders and product teams./liliChallenging, meaningful work build something new, not maintain something old./liliTalented, motivated partners collaborate with people who care deeply about making this work well./li/ulp$75,000 - $180,000 USD/ppWe believe the best work happens when were together, fostering creativity, collaboration, and connection. Thats why weve adopted a hybrid approach, with teams in the office around four days a week. If you require accommodations or flexibility, please discuss this with the hiring team during the interview process. WPP is an equal opportunity employer and considers applicants for all positions without discrimination or regard to particular characteristics. We are committed to fostering a culture of respect in which everyone feels they belong and has the same opportunities to progress in their careers./p/div