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Every career with Hearst Television is like a story. How it develops, where it takes you, the milestones you reach along the way – you’ve got a lot to look forward to as your unique career story unfolds. Hearst Television, a subsidiary of Hearst, owns and operates local television and radio stations serving nearly three dozen U.S. cities, reaching 24 million U.S. television households. Through its partnership with nearly all major networks, Hearst Television distributes national content across more than 120 video channels, including programming from ABC, NBC, CBS, CW, MY Net, MeTV, This TV, Estrella, and more. Hearst Television is recognized as one of the industry's premier companies. It has been honored with numerous awards for distinguished journalism and industry innovation, including the Walter Cronkite Award for political journalism, the national Edward R. Murrow Award, the DuPont-Columbia Award, and the George Foster Peabody Award.

","New York, NY","coloredLogo","logoAttachment","Hearst.png","thumbnail","thumbnailAttachment","Hearst_TV_Careers.png","hexCode","#2D75B9","headline","National multimedia company reaching 24 million households","https://production-rails-default.s3.amazonaws.com/uploads/company/logo_attachment/1072/Hearst.png","/companies/hearst-television","https://production-rails-default.s3.amazonaws.com/uploads/company/thumbnail_attachment/1072/Hearst_TV_Careers.png","hasJobSubmission","isSavedJob","similarJobs",[509,521,535,548,557],{"_426":425,"_430":510,"_449":450,"_441":511,"_240":512,"_437":513,"_424":425,"_111":433,"_428":191,"_429":191,"_451":450,"_439":514,"_422":515,"_452":516,"_427":127,"_473":517,"_457":518,"_475":433,"_476":514,"_478":519,"_480":520,"_482":483},["D",1770130800000],"Johnson Health Tech North America","Overview

Matrix is seeking Technical Support Representatives to join a dynamic team. You will benefit from a flexible schedule and competitive pay with the potential for bonuses. This is a full-time, onsite role in Cottage Grove, WI.\nHours

8am–5pm, Monday–Friday, no nights or weekends.\nLocation

Cottage Grove, WI — 100% onsite.\nPosition Overview

Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position.\nResponsibilities

Maintain good attendance and adherence to schedule.\nAnswer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support.\nSupport multiple queues.\nFollow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way.\nCreate parts orders; dispatch service technicians; collect billing information.\nDocument and maintain comprehensive customer case records.\nEfficiently utilize tools and resources.\nAchieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality.\nPromote a positive and collaborative team atmosphere with co-workers.\nBuild and maintain working knowledge of products.\nComplete all required training and ongoing education.\nOther duties as assigned.\nRequirements

Education:

Minimum high school diploma or equivalent required\nMinimum high school diploma or equivalent required\nExperience:\nDemonstrated customer service experience required\nMinimum of 1 year call center experience preferred\nOther Requirements:\nWorking knowledge and experience with Microsoft Office suite or comparable software\nExcellent written and verbal communication skills\nThink critically to analyze and solve problems\nBenefits

We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include:\nHealth & Dental Insurance\nCompany paid Life Insurance\n401(k)\nPaid Time Off benefits\nFree access to our state-of-the-art onsite workout facility\nProduct discounts\nWellness programs\nFree Yoga and workout classes\nOpportunities to earn more PTO\nEOE/M/W/Vet/Disability\n#ZR\nSalary Description:

$18 an hour starting

#J-18808-Ljbffr\n","Overview

Matrix is seeking Technical Support Representatives to join a dynamic team. You will benefit from a flexible schedule and competi...","Hoffman Corners, Wisconsin, United States",["B","2420427463"],"Work at Johnson Health Tech North America","4 days ago","/jobs/2420427463-call-center-representative","/jobs?keyword=Johnson+Health+Tech+North+America","/jobs?location=Hoffman+Corners%2C+Wisconsin%2C+United+States",{"_426":425,"_430":522,"_449":450,"_441":523,"_240":524,"_437":525,"_424":425,"_111":526,"_428":191,"_429":191,"_451":450,"_439":527,"_422":528,"_452":529,"_427":127,"_473":530,"_457":531,"_475":526,"_476":527,"_478":532,"_480":533,"_482":534},["D",1769205600000],"Rooted Talent Solutions","Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known brands. As a Remote Customer Service Representative, you will handle inbound calls, chat, and/or email support to assist customers with inquiries, orders, troubleshooting, and general support needs.\nResponsibilities

Provide outstanding customer service through phone, chat, and/or email.\nAssist customers with inquiries, billing issues, product support, and troubleshooting.\nFollow company guidelines and scripts to handle various customer concerns professionally.\nMaintain accurate records of customer interactions using provided systems.\nAdhere to quality and performance metrics to ensure customer satisfaction.\nWork independently while following training and ongoing support guidelines.\nQualifications

Previous customer service experience (call center, retail, hospitality, etc.) is preferred but not required.\nStrong verbal and written communication skills.\nAbility to multitask and navigate multiple systems while assisting customers.\nReliable computer (Windows or Mac) and high-speed internet connection.\nQuiet workspace free from distractions.\nSelf-motivated with strong problem-solving skills.\nBenefits

100% remote with flexible scheduling options.\nOpportunity to support top-tier brands.\nWork-from-home convenience with no commute.\nPerformance-based incentives and growth opportunities.\nHow to Apply

If you are passionate about delivering excellent customer service and want the flexibility of remote work, apply today!

#J-18808-Ljbffr\n","Rooted Talent Solutions we are seeking highly motivated and customer-focused individuals to provide exceptional customer service for well-known bra...","Remote Customer Service Representative","Jackson, Mississippi, United States, 39200",["B","2258148747"],"Work at Rooted Talent Solutions","14 days ago","/jobs/2258148747-remote-customer-service-representative","/jobs?keyword=Rooted+Talent+Solutions","/jobs?location=Jackson%2C+Mississippi%2C+United+States%2C+39200","/jobs?keyword=Remote+Customer+Service+Representative",{"_426":275,"_430":536,"_449":450,"_441":537,"_240":538,"_437":539,"_424":425,"_111":540,"_428":191,"_429":191,"_451":450,"_439":440,"_422":541,"_452":542,"_427":127,"_473":543,"_457":544,"_475":545,"_476":440,"_478":546,"_480":481,"_482":547},["D",1768528800000],"CONNECT, powered by American Family Insurance","This position is responsible for quoting and selling insurance policy premiums to incoming sales prospects from advertising ad purchased leads while providing excellent customer service to new and existing customers. We are looking for someone to join our team as a Licensed Inside Sales Representative.

Starting base pay is $25/hour with uncapped bonus plan available to you in addition to your base pay! Average variable compensation is roughly $2,000 per month but can vary and could be up to $5,000. Variable compensation will grow as we expand business in multiple states.

You will assist clients with warm leads to educate, provide quotes and sell any, or all insurance products. This is done by demonstrating advantages of our products, services and benefits while also overcoming objections to purchase.

You must CURRENTLY have an active Property and Casualty Producers License or a Personal Lines License to be considered for this role.\nBy utilizing your bilingual skills, you will get a 7% shift premium.

Position Compensation Range:\n$25.00 - $31.88

Pay Rate Type:\nHourly

Compensation may vary based on the job level and your geographic work location.

Relocation support is offered for eligible candidates.

Primary Accountabilities\n•Quotes and sells insurance products to new and current customer.\n•Advises prospects on appropriate insurance coverage and options relative to prospect circumstances and meeting the needs of the customer.\n•Runs reports from various systems to verify accuracy of information provided by potential insured regarding insurance and driving history.\n•Explains coverage and payment options to the customer.\n•Responsible for outbound follow up on unsold internet leads which may have a likelihood of purchasing.\n•Services existing customer policies as required including policy changes when customer service is not available.\n•Follows up on underwriting department requests to ensure policy underwriting adherence and improve retention.\n•Attends sales meetings, seminars or educational activities to stay current with market trends, regulations and maintain state licensing.

Specialized Knowledge & Skills Requirements\n•Possesses a thorough understanding of company guidelines with the ability to communicate those guidelines to customers and other employees.\n•Familiar with Microsoft Office applications.\n•Excellent written and verbal communication skills.\n•Able to multi-task with speed and accuracy.\n•Organizational and problem solving skills.

Licenses\nYou must hold an active Property and Casualty Insurance Producer's License or Personal Lines (Not Adjusters).

American Family Insurance will pay to maintain your licenses after hire along with all CE requirements.

By utilizing your bilingual skills (English/Spanish), you will get a 7% shift premium.

Travel Requirements\n•Up to 25%.

Physical Requirements\n•Work that primarily involves sitting/standing.

Working Location\nWhile this position is primarily work from home, you would need to live near one of our talent areas listed to be able to travel to the office for in person meetings and events.

These areas are located in:

Madison, WI 53783; Boston, MA 02110; Denver, CO 80112; Eden Prairie, MN 55343; Keene, NH 03431; St. Joseph, MO 64507; Phoenix, AZ 85034; Atlanta, GA 30328; Green Bay, WI; Akron, OH; Las Vegas, NV

Additional Information

Offer to selected candidate will be made contingent on the results of applicable background checks

Offer to selected candidate is contingent on signing a non-disclosure agreement for proprietary information, trade secrets, and inventions

Sponsorship will not be considered for this position unless specified in the posting

We provide benefits that support your physical, emotional, and financial wellbeing. You will have access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health. We also offer a competitive 401(k) contribution, a pension plan, an annual incentive, 9 paid holidays and a paid time off program (23 days accrued annually for full-time employees). In addition, our student loan repayment program and paid-family leave are available to support our employees and their families. Interns and contingent workers are not eligible for American Family Insurance Group benefits.

We are an equal opportunity employer. It is our policy to comply with all applicable federal, state and local laws pertaining to non-discrimination, non-harassment and equal opportunity. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law.

American Family Insurance is committed to the full inclusion of all qualified individuals. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email

AskHR@AmFam.com

to request a reasonable accommodation.

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