Call Center Representative
Johnson Health Tech North America, Hoffman Corners, Wisconsin, United States
Overview
Matrix is seeking Technical Support Representatives to join a dynamic team. You will benefit from a flexible schedule and competitive pay with the potential for bonuses. This is a full-time, onsite role in Cottage Grove, WI. Hours
8am–5pm, Monday–Friday, no nights or weekends. Location
Cottage Grove, WI — 100% onsite. Position Overview
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities
Maintain good attendance and adherence to schedule. Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. Support multiple queues. Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. Create parts orders; dispatch service technicians; collect billing information. Document and maintain comprehensive customer case records. Efficiently utilize tools and resources. Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. Promote a positive and collaborative team atmosphere with co-workers. Build and maintain working knowledge of products. Complete all required training and ongoing education. Other duties as assigned. Requirements
Education:
Minimum high school diploma or equivalent required Minimum high school diploma or equivalent required Experience: Demonstrated customer service experience required Minimum of 1 year call center experience preferred Other Requirements: Working knowledge and experience with Microsoft Office suite or comparable software Excellent written and verbal communication skills Think critically to analyze and solve problems Benefits
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Free access to our state-of-the-art onsite workout facility Product discounts Wellness programs Free Yoga and workout classes Opportunities to earn more PTO EOE/M/W/Vet/Disability #ZR Salary Description:
$18 an hour starting
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Matrix is seeking Technical Support Representatives to join a dynamic team. You will benefit from a flexible schedule and competitive pay with the potential for bonuses. This is a full-time, onsite role in Cottage Grove, WI. Hours
8am–5pm, Monday–Friday, no nights or weekends. Location
Cottage Grove, WI — 100% onsite. Position Overview
Under the direction of the Technical Support Supervisor, the Technical Support Agent handles a high volume of customer contacts through phone, email, and chat. Agents perform technical troubleshooting and a variety of customer technical support duties in accordance with company policies and procedures. This is a non-supervisory position. Responsibilities
Maintain good attendance and adherence to schedule. Answer and respond to a high volume of phone calls, emails, and chat contacts from customers in need of technical support. Support multiple queues. Follow posted protocols and diagnostics to help troubleshoot and resolve problems in a cost-effective way. Create parts orders; dispatch service technicians; collect billing information. Document and maintain comprehensive customer case records. Efficiently utilize tools and resources. Achieve and maintain posted KPIs including but not limited to contacts, order accuracy, availability, and quality. Promote a positive and collaborative team atmosphere with co-workers. Build and maintain working knowledge of products. Complete all required training and ongoing education. Other duties as assigned. Requirements
Education:
Minimum high school diploma or equivalent required Minimum high school diploma or equivalent required Experience: Demonstrated customer service experience required Minimum of 1 year call center experience preferred Other Requirements: Working knowledge and experience with Microsoft Office suite or comparable software Excellent written and verbal communication skills Think critically to analyze and solve problems Benefits
We offer an excellent compensation package and team-oriented work environment with growth opportunities. Some of our outstanding benefits include: Health & Dental Insurance Company paid Life Insurance 401(k) Paid Time Off benefits Free access to our state-of-the-art onsite workout facility Product discounts Wellness programs Free Yoga and workout classes Opportunities to earn more PTO EOE/M/W/Vet/Disability #ZR Salary Description:
$18 an hour starting
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