divh2Job Title/h2pMedscape, a division of WebMD, is the leading online destination for physicians and healthcare professionals worldwide. Medscape develops and hosts physician portals and related mobile applications that make it easier for physicians and healthcare professionals to access clinical reference sources, stay abreast of the latest clinical information, learn about new treatment options, earn continuing medical education credits and communicate with peers. Were looking for an experienced and motivated client services professional to join our Client Success Organization. You will be responsible for building and maintaining strong post-sale/execution customer satisfaction, acting as the day-to-day lead on assigned accounts, and ensuring the timely and successful delivery of our solutions according to customer needs and objectives. This job is for you if you are an extremely organized individual, have the ability to manage multiple priorities, excel in a deadline-driven environment, and have strong communication skills with the ability to pivot./ph3Responsibilities/h3ulliBuild and maintain strong client relationships, including onsite presence as needed/liliSupport overall client satisfaction by providing the highest caliber customer-service experience/liliPartner with Sales to help meet client and internal goals and improve overall business performance/liliManage day-to-day partnership and collaboration with all departments from sale to execution and launch/liliCollaborate with internal teams including Project Managers throughout the development lifecycle to ensure overall project health, including asset review, internal kick off meetings, Client reviews, quality checks, etc./liliSupport regular client-facing communications and adhering to client communication standards by preparing and distributing kick off materials, client status reports, contact reports, MLR meetings and follow ups, etc./liliEnsure the timely and successful delivery of Medscape solutions in collaboration with customer needs and objectives/liliLearn and exhibit a thorough understanding of Medscape process to achieve optimum efficiency and speed to market/liliDemonstrate comprehensive understanding of revenue delivery and supporting overall team revenue goals/liliClient travel as required/li/ulh3Requirements/h3ulliBachelors degree preferred or will consider related experience/liliMinimum of 1-2 years of experience with a combination of digital, agency and healthcare experience/liliMinimum of 1-2 years of experience in Account Management or Client Service/li/ulh3Preferred Qualifications/h3ulliExperience in pharmaceutical/HCP advertising, or healthcare, or medical/legal/regulatory review process strongly desired; equivalent experience in a highly regulated industry may substitute/liliFamiliarity with HCP-based clients including MLR process/liliUnderstanding of digital advertising/liliAbility to thrive in a fast-paced, collaborative environment/li/ulpSalary Range: $58,500-65,000. This position is also eligible for a discretionary company bonus, based upon business results./ppEmployees in this position are eligible to participate in the company sponsored benefit programs, including the following within the first 12 months of employment:/pulliHealth Insurance (medical, dental, and vision coverage)/liliPaid Time Off (including vacation, sick leave, and flexible holiday days)/lili401(k) Retirement Plan with employer matching/liliLife and Disability Insurance/liliEmployee Assistance Program (EAP)/liliCommuter and/or Transit Benefits (if applicable)/li/ulpEligibility for specific benefits may vary based on job classification, schedule (e.g., full-time vs. part-time), work location and length of employment./p/div