Medical Equipment Customer Service Representative
Rotech Healthcare, Murphy, North Carolina, United States, 28906
Customer Service Representative Home Healthcare Intake & Insurance Verification
Support Patients. Coordinate Care. Make a Difference. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day. Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. What Youll Do
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Coordinate documentation and service setup for respiratory products and medical equipment. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Maintain organized records and referral logs in compliance with JCAHO and company standards. Provide technical assistance and support for walk-in and retail equipment requests. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Assist with office operations including supply monitoring, deposits, and batch reporting. What You Bring
High school diploma or GED
(required). Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with
insurance verification and reimbursement practices . Strong communication and multitasking skills. Ability to work independently and as part of a collaborative team. Knowledge of medical terminology and durable medical equipment is a plus. Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon: Successful completion of a
background investigation
(company-wide) Drug screening , when applicable to the position A
valid drivers license
with a clean driving record, when driving is required for the role Qualifications
Required Education & Experience
High school diploma or GED equivalent Preferred Background
Experience working with
medical equipment Familiarity with
medical billing and reimbursement practices Background in
healthcare administration
or
patient intake Knowledge of
medical terminology At least
one year of related work experience Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively Excellent
verbal and written communication
skills in English Ability to
interpret and respond
to various forms of communication (verbal, written, visual) Maintain
confidentiality
and handle sensitive information with discretion Demonstrated
problem-solving ,
time management , and
organizational
skills Capable of working
independently
and collaboratively within a team Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel) Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet) Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs) May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations Regular contact with patients and equipment may involve
exposure to contagious pathogens Must be able to
sit, stand, walk, talk, and listen
for extended periods Requires
close vision
for reading small print on screens and paperwork Benefits Generous paid time off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k, HSA and FSA/Dependent Care FSA Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations
Support Patients. Coordinate Care. Make a Difference. Rotech Healthcare Inc. is seeking a detail-oriented and compassionate
Customer Service Representative
to join our team. If you have experience in home healthcare, medical billing, or insurance verificationand thrive in a fast-paced, patient-centered environmentthis role offers the opportunity to make a meaningful impact every day. Youll be the first point of contact for patients and referral sources, ensuring accurate intake, insurance qualification, and seamless coordination of durable medical equipment and respiratory services. What Youll Do
Manage patient intake and verify insurance coverage (Medicare, Medicaid, private payers). Coordinate documentation and service setup for respiratory products and medical equipment. Communicate with patients, caregivers, referral sources, and internal teams to ensure timely service and resolution of inquiries. Prepare and process documentation including CMNs, SOPs, invoices, and delivery paperwork. Maintain organized records and referral logs in compliance with JCAHO and company standards. Provide technical assistance and support for walk-in and retail equipment requests. Collaborate with outside agencies to resolve patient issues and ensure continuity of care. Assist with office operations including supply monitoring, deposits, and batch reporting. What You Bring
High school diploma or GED
(required). Experience in home healthcare, medical billing, or patient intake (preferred). Familiarity with
insurance verification and reimbursement practices . Strong communication and multitasking skills. Ability to work independently and as part of a collaborative team. Knowledge of medical terminology and durable medical equipment is a plus. Why Join Rotech?
Be part of a mission-driven team improving lives through home-based care. Work in a supportive environment with opportunities for growth and advancement. Competitive compensation, benefits, and employee recognition programs. Ready to help patients get the care they need at home? Apply today and join a team that puts people first. Employment Requirements
To ensure the safety and integrity of our team and the patients we serve, employment is contingent upon: Successful completion of a
background investigation
(company-wide) Drug screening , when applicable to the position A
valid drivers license
with a clean driving record, when driving is required for the role Qualifications
Required Education & Experience
High school diploma or GED equivalent Preferred Background
Experience working with
medical equipment Familiarity with
medical billing and reimbursement practices Background in
healthcare administration
or
patient intake Knowledge of
medical terminology At least
one year of related work experience Skills & Competencies
Strong attention to detail and ability to
multi-task
effectively Excellent
verbal and written communication
skills in English Ability to
interpret and respond
to various forms of communication (verbal, written, visual) Maintain
confidentiality
and handle sensitive information with discretion Demonstrated
problem-solving ,
time management , and
organizational
skills Capable of working
independently
and collaboratively within a team Technical Proficiency
Proficient in
Microsoft Office
(Outlook, Word, Excel) Comfortable with
email communication ,
internet research , and using
office equipment
(fax, copier, printer, phone, computer/tablet) Physical Requirements
Ability to
lift and carry
office and patient equipment (minimum 35 lbs) May be required to
drive a company vehicle , make
home deliveries , and participate in
on-call rotations Regular contact with patients and equipment may involve
exposure to contagious pathogens Must be able to
sit, stand, walk, talk, and listen
for extended periods Requires
close vision
for reading small print on screens and paperwork Benefits Generous paid time off and paid holidays Overtime pay for non-exempt hourly positions based on business needs Commission for Account Executives Fixed and variable rate car reimbursement for Area Managers and Account Executives Employee discount program Employee recognition program Bonus and incentive opportunities Mileage reimbursement (when applicable for the position) Telephone reimbursement (when applicable for the position) EAP 401k, HSA and FSA/Dependent Care FSA Medical, Prescription, Dental and Vision Life Insurance, Disability, Accidental death, Identity protection and Legal services Meru Health Mental health and Mercer SmartConnect Medicare programs Livongo Diabetes and High Blood Pressure programs Healthcare Bluebook and RX Savings solutions programs HEPB and TB vaccinations