Digital Solutions Support Specialist
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees. As the Digital Solutions Support Specialist, you will be seen as the subject expert for Caterpillar's digital suite and will act as the company contact for equipment activation, application questions, training, data utilization, and best practices. You will be the primary contact for all connected assets, internal and external. You will set up user accounts and equipment enrollments, troubleshoot, conduct testing, and provide training when needed. Major tasks, responsibilities, and key accountabilities include: managing all Product Link activation requests, customer registration and account set up, performing maintenance of equipment and customer accounts, troubleshooting application issues, conducting training for application users, internal and external, monitoring ticket queue to ensure timely resolution of issues, fielding questions regarding Caterpillar applications, collaborating with departments to field pricing inquiries, order tracking, returns, etc., facilitating API into third party platforms, administrative management of Dealer Services Portal and Customer Admin Tool queue, managing stolen, missing or damaged assets portal, participating in required safety program, and working in a safe manner. Additional duties as assigned by manager. Education/experience: the knowledge, skills, and abilities typically acquired through the completion of a high school diploma or equivalent. Required qualifications/skills: advanced analysis & documentation, leadership & coaching, critical thinking & problem solving, resourcefulness, continuous improvement mindset, excellent communication skills, customer service orientation, report creation & enhancement management, teamwork & independence, computer/internet savvy, strong proficiency in Microsoft Excel, ability to communicate technical issues to both internal and external customers, strong communication and customer service orientation, ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously while maintaining accuracy and professionalism. Preferred qualifications/skills: experience with construction equipment, telematics, and fleet management, experience with Caterpillar dealer systems and digital platforms. Environmental job requirements: most of your time is spent sitting at a computer. Willing to work in a climate-controlled environment with moderate noise levels and vibrations carried over from the shop. Physical: will require appropriate Personal Protection Equipment to be worn in safety sensitive areas. Occasionally lift, carry, and lower up to 15 lbs. We are a leading Caterpillar dealer committed to delivering exceptional products, services, and digital experiences to our customers across construction, agriculture, and industrial sectors.
From Georgia. For Georgia. Since 1914 Yancey Bros. Co. has proudly served as the authorized Caterpillar equipment dealer for Georgia, providing our customers with the highest quality sales, parts and service. From Caterpillar heavy and compact construction equipment to on-highway trucks, we remain committed to learning more about our customers, offering equipment and support to keep up with their changing needs. This all starts with our greatest assetour employees. As the Digital Solutions Support Specialist, you will be seen as the subject expert for Caterpillar's digital suite and will act as the company contact for equipment activation, application questions, training, data utilization, and best practices. You will be the primary contact for all connected assets, internal and external. You will set up user accounts and equipment enrollments, troubleshoot, conduct testing, and provide training when needed. Major tasks, responsibilities, and key accountabilities include: managing all Product Link activation requests, customer registration and account set up, performing maintenance of equipment and customer accounts, troubleshooting application issues, conducting training for application users, internal and external, monitoring ticket queue to ensure timely resolution of issues, fielding questions regarding Caterpillar applications, collaborating with departments to field pricing inquiries, order tracking, returns, etc., facilitating API into third party platforms, administrative management of Dealer Services Portal and Customer Admin Tool queue, managing stolen, missing or damaged assets portal, participating in required safety program, and working in a safe manner. Additional duties as assigned by manager. Education/experience: the knowledge, skills, and abilities typically acquired through the completion of a high school diploma or equivalent. Required qualifications/skills: advanced analysis & documentation, leadership & coaching, critical thinking & problem solving, resourcefulness, continuous improvement mindset, excellent communication skills, customer service orientation, report creation & enhancement management, teamwork & independence, computer/internet savvy, strong proficiency in Microsoft Excel, ability to communicate technical issues to both internal and external customers, strong communication and customer service orientation, ability to thrive in a fast-paced environment, effectively prioritize tasks, and manage multiple responsibilities simultaneously while maintaining accuracy and professionalism. Preferred qualifications/skills: experience with construction equipment, telematics, and fleet management, experience with Caterpillar dealer systems and digital platforms. Environmental job requirements: most of your time is spent sitting at a computer. Willing to work in a climate-controlled environment with moderate noise levels and vibrations carried over from the shop. Physical: will require appropriate Personal Protection Equipment to be worn in safety sensitive areas. Occasionally lift, carry, and lower up to 15 lbs. We are a leading Caterpillar dealer committed to delivering exceptional products, services, and digital experiences to our customers across construction, agriculture, and industrial sectors.